Guest Service/Tickets Supervisor

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<div class="isg-job-description“>Seasonal (Seasonal)
RESORT OVERVIEW:
Sugarbush Resort is a year-round destination, offering some of the best skiing and riding in the east, an award-winning ski school, golf, disc golf, an array of dining venues, and a fully appointed Health and Recreation Center. Do you want to join an all-star team dedicated to delivering an unparalleled guest experience? Make this your best winter yet by joining the team at Sugarbush and taking advantage of everything Vermont has to offer.
BESIDES GETTING PAID TO WORK AT AN INCREDIBLE RESORT, WHAT’S IN IT FOR YOU?:
Our investment in each employee includes a comprehensive wellness initiative, unwavering commitment to safety, growth opportunities, and a wide variety of resort benefits. Employees get to take advantage of our 4000+ acre playground including skiing, golf, mountain activities, health club membership, resort discounts, and more, so it’s easy to share your enthusiasm for Sugarbush with our guests.
position SUMMARY:
Sugarbush Resort is seeking a Guest Service/Tickets Supervisor to join our team. The Guest Service/Tickets Supervisor resolves guests’ problems and handle special requests. They provide courteous responses and solutions to a variety of problems as well as helps supervise the frontline staff. They assist in planning and assigning work and training of staff, as well as staff scheduling. This position is a full-time seasonal position that pays $23/hour and requires weekend and holiday availability.
RESPONSIBILITIES:

• As a primary point of guest service contact, tasks will be performed in a welcoming and professional manner.
• Coordinating daily operations of Season Pass/Ticket office and Guest Service Desk.
• Knowledge of all current products, promotions and procedures.
• Promote and sell our products, cash out and assist with staff cash outs.
• Present a pleasant attitude and help with problems related to guest’s needs.
• Act as communications conduit between line staff and manager.
• Keep records and logs up to date.
• Ensure positive, accurate, prompt, and courteous service, while helping guests select products that best suits their individual needs.

QUALIFICATIONS:

• Must be a minimum of 18 years of age.
• Must have a minimum of a high school diploma or equivalent.
• Must have strong reading, math, and computer skills.
• Previous supervisory experience and customer service is required.
• Resort experience is preferred.
• Strong verbal and written communication skills are a must.
• Previous POS software experience preferred.
• Proficiency in Microsoft Office Suite Preferred.
• A professional and friendly personality is essential to this important service role. The right candidate will be able to maintain a pleasant, responsive, helpful and knowledgeable attitude while juggling many demands.
• Excellent listening/communication skills are necessary as is an ability to accurately perform basic math.
• Timely and reliable attendance is absolutely essential.
• Must be available to work a flexible workweek, including holidays and weekends.

Sugarbush Resort is an Equal Opportunity Employer.
An offer of employment may be contingent upon the results of a background, MVR, or criminal records check.

 

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