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Guest Services Ambassador (Overnight)

Aparium Hotel Group

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position:
Guest Services Ambassador (Overnight)
Location: Seattle, WA
Job Id:
169
# of Openings:
0
GUEST SERVICES AMBASSADOR (OVERNIGHT)
Reports to Guest Services Manager, position is non-exempt.
THE ROLE
The Ambassador role is not a front desk receptionist hiding behind a desk, generating paperwork, and swiping credit cards. At Populus Seattle, the Ambassador owns the guest experience, ensuring that no need goes unmet and no opportunity to make a guest’s visit special is missed. The ambassadors are exquisite hosts, just as comfortable arranging the details of a surprise proposal, as they are giving a hotel tour to a curious neighbor or maneuvering a bell cart. The Ambassador knows the ins and outs of both the hotel and the surrounding community, and with a gracious demeanor and warm presence makes every guest entering the lobby feel at ease, knowing that they have selected the right place. This position turns details and tidbits about guests into recognition and actions that make a stay at Hotel Westland a personal, one-of-a-kind experience.
WHAT’S IN IT FOR YOU
  • $27.00 hourly rate
  • Paid Vacation, Seattle Paid Sick and Safe Time and Holidays
  • Medical, Dental, Vision, and Pet Insurance
  • 401(k) Retirement Plan with employer match
  • Paid time off to volunteer for the causes you care about in your community
  • Strong sense of belonging through diversity, equity, and inclusion
WHAT YOU WILL DO
  • Demonstrate passion and genuine care for all aspects of a guest’s experience, handling all interactions with the highest level of hospitality and professionalism, understanding that the hotel guest is your guest
  • Own all aspects of a guest’s experience from beginning to end by ensuring accurate and thorough reservation details, an inviting arrival, recommendation of local experiences, and a seamless departure, ascertaining satisfaction throughout and adjusting as necessary
  • Accommodate special requests whenever possible, even if it requires breaking protocol for the benefit of the guest, as our service style and standards are a guide to help you use sound judgment
  • Serve as the tour guide for all hotel experiences a guest may encounter, following your intuition to uncover each guest’s likes or dislikes enabling you to add a personalized touch that creates a special memory
  • Demonstrate mastery of the hotel’s systems to ensure accurate information is input, updated, and utilized to respond through a variety of guest communication channels, from pre-arrival to post-departure
  • You are fanatical about the details of each guest, ensuring that all requests are delivered, and no aspects are overlooked to deliver a seamless experience
  • Always prioritize the guest’s satisfaction, adjusting your actions and behaviors to support what the guest needs at any given moment. You adjust easily and do not hesitate to wear a variety of hats to support the experience, acting as bellman, valet, or greeter as the situation demands
  • Display professionalism and discretion throughout all guest interactions, maintaining a consistently calm and engaging presence
  • Demonstrate expert knowledge of the position’s service standards, procedures, and practices, utilizing this knowledge to independently remedy guest concerns and proactively suggest recommendations to the Guest Services Manager to improve upon the services offered to our guests
  • Collaborate effectively with co-workers and other departments to ensure guest needs are met. You work cooperatively with others, mending relationships if disagreements arise, and are responsive to feedback
  • Seize any opportunity to go beyond the expectations of the position to assist with a guest’s needs, help a co-worker, cross-train in another department, or fulfill a reasonable request by a manager
WHAT YOU WILL NEED
  • Passion for the people, place, and character of our community
  • Availability to work primarily overnight shifts (11 pm-7 am), that may include weekends and holidays
  • Minimum of two (2) years of experience in guest/customer service in hospitality or luxury goods/services; or comparable combination of education and experience
  • Professional proficiency of the English language in reading, writing and verbal communication
  • Intermediate skills in Microsoft Excel and Word to create spreadsheets or proposals
  • Ability to lift up to 25 lbs. for handling guest luggage
  • Ability to push a bell cart with guest luggage that may contain up to 100 lbs.
WHO WE ARE
Hotels done differently. At Aparium, we believe in the power of People, Place and Character. We ensure our hotels are a place where individuals are valued and celebrated, elevating our associates’ pride in who they are, where they live and who we serve. Our hotel is a tribute to the neighborhoods and the people of the communities where we operate.
Located in the heart of Seattle’s storied Pioneer Square, Populus Seattle is poised to anchor one of the country’s most significant adaptive reuse developments, as one of three main historic buildings that are connected by activated alleyways. This historic building, originally constructed in 1907 as the Manufacturers Exchange Building, built of sturdy brick and heavy timber is a testament to the craft of the hands that built it – merging and weaving the historic narratives of the great continental railways and the bustling seaport of Seattle. The 120-room boutique hotel will feature Pioneer Square’s first rooftop bar, a signature restaurant, a strong community connection, and design that evokes the feeling of a Pacific Northwest rainforest.
The hotel is managed by Aparium Hotel Group. Founded in 2011, Aparium is driven by the belief that all hospitality experiences should be fueled by the poetics of their surroundings and was born with an intense focus on unearthing the amazing moments unique to every city. Since its founding, Aparium has grown into a new kind of hotel brand, one that ventures off the beaten path, both geographically and philosophically. Recognized by Travel + Leisure World’s Best Awards as a leading hotel brand, Aparium is known for its singular ability to combine the business acumen of large hospitality companies with the charm of boutique hotels, bringing the disparate forces together in bustling, smaller markets.
As an Equal Opportunity Employer, Aparium Hospitality Services celebrates diversity and is committed to creating an equitable and inclusive environment, and sense of belonging for all employees. We do not discriminate and believe every individual should be proud of who they are, where they come from and take pride in who we serve.
Aparium is an E-Verify employer.
Pay Range: $27 per hour
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