Guest Services Coordinator

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At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.

Named one of Central Florida’s Top Workplaces and one of America’s Best-in-State Employers by Forbes, we are committed to our “power of we” culture.

Are you looking for a place where you can bring your authentic self to work every day andbe able to connect, engage and delight?

• We offer excellent benefits and perks including one free meal per shift and free theme park access.

• We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.

• We embrace diversity at our core and offer the opportunity for all team members to reach their potential.

• We invest in training and development opportunities for all team members.

• We promote social responsibility by being a good neighbor in the community.

• We care for you, just as we care for others.

About Hard Rock Hotel

Join the band and deliver show-stopping service at one of the coolest hotels on the planet, designed as a rock star’s mansion.

Who We Are:

Founded in 1960, Loews Hotels &Co operatesiconichotels and resorts across the U.S. and Canada. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here; you’ll be valued for who you are and the goals you have.Whether your next career chapter involves making memories for guests or supporting ourproperties inourCorporateOffice, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.

Creatinga Team Member experiencewhere you belong no matter what race, color, religion, sex, sexualorientation, genderidentity, national origin,veteranor disability statusthat makesyou, youisa daily focus for us.

What We Offer:

• Competitive health & wellness benefits, 401(k) & company match

• Paid Sick Days, Vacation, and Holidays, Paid Bereavement

• Pet Insurance and Paid Pet Bereavement

• Training & Development opportunities, career growth

• Tuition Reimbursement

• Team Member Hotel Rates, other discounts,perksand more

• Many of our Leadership positions are bonus eligible

Who You Are:

A dynamicGuest Services Coordinatorwith the ability todeliver a smooth and welcoming experience for guests from arrival to departure.Thisroleis responsible forcoordinating guest requests for bell services and ensuring effective communication between guests and the bell team, whileassistingwith service delivery as needed.

WhatYou’llDo:

• Greet guests and initiate bell service requests

• Coordinate and track guest requests using service management systems

• Communicate effectively with the bell team to ensure promptassistance

• Assistwith luggage handling and room escorts as operationally needed

• Maintain a clean, orderly, and welcoming lobby and entrance area

• Provideaccuratehotel and local area information to guests

• Support guest flow and coordination with Front Office and valet teams

• Ensure proper care and cleanliness of luggage carts and equipment

• Address guest questions and concerns, escalating when appropriate

• Stay informed about hotel amenities, services, and transportation options

• Assistwith guest transportation needs as assigned

• Consistently uphold Loews Hotels’ service culture and standards

Your Experience Includes:

• Prior experience in a guest-facing or hospitality role preferred

• Familiarity with guest service tracking systems or communication tools

• Valid Florida Driver License preferred.

• Ability to regularly push, pull, lift up to 50 lbs

• Ability to communicate effectively in English verbally with team members, leaders and guests required.

• Must be able to work a flexible schedule, nights, weekends and holidays as required.

Loews Hotels & Co is an Equal Opportunity Employer committed to a diverse and inclusive work culture. All qualified applicants will receive consideration for employment without regard to race, religion, gender, national origin, protected veteran status or any other basis protected under federal, state, or local law.

 

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