Hardware Fleet Support Specialist (contract)

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Why PlayStation?

PlayStation isn’t just the Best Place to Play – it’s also the Best Place to Work. Today, we’re recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation5, PlayStation4, PlayStationVR, PlayStationPlus, acclaimed PlayStation software titles from PlayStation Studios, and more.

PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation, technology, and play to explore our open positions and join our growing global team.

The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Group Corporation.

About the Role

We are looking for a Linux-proficient Hardware Fleet Support Specialist to support Linux-basedhardware systems essential to cloud gaming across a global hardware fleet. This role focuses on Linuxterminal-based troubleshooting beyond documented workflows, investigating recurring issues, andimproving documentation and runbooks. You will partner with various engineering groups to transitionoperational support work to the Hardware Fleet Operations team. The role also includes buildinglightweight scripts or basic automation to reduce manual effort and enable other support teams to handlerepeatable tasks more efficiently.

What You’ll Be Doing

Respond to operational support requests in a 24/5 environment, meeting SLAs and prioritizing work across internal customers and cross-functional teams.
Troubleshoot and support Linux-based hardware systems using terminal-based tools, addressing issues that require investigation beyond existing documentation.
Identify recurring operational issues and work with engineering teams to stabilize and operationalize support workflows.
Create, update, and maintain runbooks, troubleshooting guides, and internal documentation based on real-world support findings.
Develop and maintain lightweight scripts or simple automation to reduce manual tasks and improve operational consistency.
Support the transition of operational workloads from engineering teams into the Hardware Fleet Operations team.

Core Knowledge

Linux terminal-based troubleshooting
Basic scripting or automation (e.g., Bash, Python, or similar)
IT support fundamentals, including systems and basic networking concepts (Network+ level orequivalent)

What We’re Looking For

2-3 years of hands-on experience supporting or troubleshooting Linux-based systems.
Prior experience in a technical support, operations, or IT service delivery role.
Comfortable in working primarily in Linux terminal environments.
Experience following and improving runbooks, documentation, and operational processes.
Familiarity with ticketing systems such as Jira or ServiceNow in an operations context.
Strong written and verbal communication skills, with the ability to clearly document issues andsolutions for technical and non-technical audiences.

Please refer to our Candidate Privacy Noticefor more information about how we process your personal information, and your data protection rights.

At SIE, working with our partners, we consider several factors when setting each role’s base pay range, including the competitive benchmarking data for the market and geographic location.
Please note that the individual base pay range may vary based on job-related factors which may include knowledge, skills, experience, and location.
In addition, this role is eligible for benefit offerings that include medical, dental, and vision. Click hereto learn more.

The estimated base pay range for this role is listed below, this is an hourly rate.

$40—$45 USD

Equal Opportunity Statement:

Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.

We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.

PlayStation is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.

SCEA provides equal employment opportunity for all applicants and employees. SCEA does not unlawfully discriminate on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law. SCEA also makes reasonable accommodations for disabled applicants and employees.

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Hardware Fleet Support Specialist (contract)

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