Head of HR Shared Service Delivery

Job title:

Head of HR Shared Service Delivery

Company

Sopra Steria

Job description

Are you ready to make a significant impact on HR services at Sopra Steria?Sopra Steria is a leading European technology and consulting company, specializing in digital transformation. We work with our clients to deliver innovative solutions that drive business success and enhance customer experiences. Our services span across various sectors, including aerospace, defense, financial services, healthcare, and more.
As the Head of HR Shared Service Delivery, you’ll play a crucial role in overseeing the efficient delivery of HR services, including Payroll, MI & Analytics, Learning & Development, Employee Lifecycle, Resourcing Administration, HR Customer Service, Travel, Expenses, and Global Mobility.You’ll collaborate with cross-functional teams to enhance HR processes using automation and AI, ensuring our practices are customer-centric, scalable, and effective. Leading a team of 35 HR professionals, you’ll focus on people management, cross-functional skills, and customer-focused solutions.Join us at Sopra Steria and lead our HR Shared Service Delivery to new heights!This role is hybrid, with 3-4 days per week based from our Stockton office.What you’ll be doing:

• Lead and manage the HR service delivery team, ensuring high-quality operational support across payroll, benefits administration, MI, L&D, onboarding, and employee lifecycle processes.
• Develop and implement HR service strategies to enhance employee experience and optimize operational performance, including the adoption of digital HR solutions.
• Oversee the maintenance and development of HR systems and technologies, ensuring data integrity, compliance, and efficiency.
• Establish and monitor HR service performance metrics, driving continuous improvement initiatives and ensuring compliance with employment laws and company policies.
• Foster a culture of customer service excellence and operational efficiency, maintaining high service standards and managing relationships with external service providers.
• Lead initiatives to maintain and exceed the Great Place to Work accreditation, ensuring a positive and engaging employee experience through specialized training programs and continuous development.

What you’ll bring:

• Proven ability to design and implement HR strategies and initiatives efficiently.
• Extensive knowledge of HR best practices, regulations, and trends.
• Preferably CIPD certified, with substantial experience in HR operations or service delivery, including proven leadership experience.
• Strong expertise in HR systems, processes, and technology platforms, with a focus on driving process improvements and operational efficiency.
• Excellent leadership, communication, and stakeholder management skills, with a data-driven mindset and problem-solving abilities.
• Experience in managing HR shared services, Travel and Global Mobility programs, and fostering a positive workplace culture while maintaining employer accreditation programs.

If you are interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you!Employment Type: Permanent
Location: Stockton office 3-4 days per week
Security Clearance Level: SC
Internal Recruiter: Amy
Salary: Up to £75k pa, depending on experience, 5% discretionary bonus scheme, £6,600 car allowance, 25 days annual leave with the option to buy additional days, private medical, life assurance, pension, and generous flexible benefits fund.Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improves performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. So, if you’re interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.Loved reading about this job and want to know more about us?Our business is, first and foremost, about people. And it always has been. The solutions we develop are driven by the connections they make and the problems they solve. Our services only matter if they work for people and if they serve a greater purpose. Known for our collaborative approach, we provide consulting and digital services, creating innovative solutions, at scale, to deliver sustainable growth and services that make life better.Our work touches many lives in the UK. From helping the Government provide essential public and health services that offer more convenience and choice, to improving financial services to deliver fairer, customer-centric solutions.Together we are building a better future by delivering real and lasting value.
We are just at the start of what we can achieve together. Come and join us!

Expected salary

£75000 per year

Location

Stockton-on-Tees, County Durham

Job date

Sat, 05 Apr 2025 05:06:43 GMT

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