Head of Human Resources

Within the The Directorate Maastricht Upper Area Control Centre, the Human Resources (HR) team is supporting the Director in the implementation and development of the HR processes and activities as defined by the Agency. It ensures the provision of HR support for MUAC staff and manages the relationship with corporate HR services. 

Your role will be to:

• Develop and implement MUAC’s HR strategy and manage a range of domains (e.g. talent development, career management) and activities in compliance with legal provisions.
• Oversee budget and personnel management, including resource allocation, succession planning, and staff development to ensure availability of required competencies and business continuity.
• Provide information and support to management to facilitate effective resource allocation for the implementation of the MUAC Strategy.
• Support senior management in organisational development initiatives, facilitating change management processes to enhance employee buy-in and minimise disruption, and collaborate on succession and workforce planning strategies to ensure future growth and stability.
• Oversee the full recruitment cycle, implementing innovative talent sourcing and employer branding strategies to attract, engage, and retain top talent, with a focus on diversity, equity, and inclusion in all hiring and talent management practices.
• Develop and maintain policies that foster a positive, compliant, and inclusive workplace culture, ensuring all HR processes adhere to relevant regulations, and best practices.
• Continuously evaluate HR processes, policies, and systems to identify areas for improvements. Implement best practices and innovative solutions to enhance effectiveness and support business growth.
• Propose and implement training and development programmes that support employee growth, career progression, and skill enhancement, and oversee leadership development initiatives to build managerial capabilities across MUAC.
• Manage health, wellness, and benefits programmes in partnership with external providers, and lead initiatives that promote employee well-being and work-life balance.
• Collaborate with the Directorate of People to ensure alignment with corporate HR policies, compliance requirements, and effective support functions by developing and managing SLAs and KPIs. Additionally, work with Agency services to ensure alignment with other relevant corporate policies.
• Ensure that the General Conditions of Employment governing servants at the Maastricht Centre (GCE) are maintained and updated as well as ensure implementation of social dialogue process.
• Promote a culture aligned with the organisation’s values, fostering a collaborative, innovative, and adaptive environment.
• Carry out any other task in line with the main purpose of the job.

Required qualifications, experience:

• University degree of four years (e.g. Master’s degree) in a relevant domain such as Business Administration, Human Resources, Law and minimum 15 years’ relevant professional experience including 10 years in management or strategic activities, preferably gained in an international environment
• University degree of three years (e.g. Bachelor’s degree) in a relevant domain such as Business Administration, Human Resources, Law and minimum 16 years’ relevant professional experience including 10 years in management or strategic activities, preferably gained in an international environment.
• Internal candidates can check on the intranet to see what level of in-house experience is considered equivalent to educational qualifications where appropriate.
• Experience in developing and implementing HR strategies, and managing various domains such as talent development, career management, workforce planning, etc.
• Experience in managing multicultural teams.
• Experience in applying employment rules and regulations.
• Experience in supporting senior management in organisational development initiatives and facilitating change management processes.
• Experience in modern HR trends including promotion of a diverse and inclusive culture, new ways of working, etc.
• Stakeholder management skills.
• Strategic focus: you develop business/service strategy in line with Agency’s strategy.
• Customer Focus: you know how to develop and implement service excellence concepts.
• Communication: you adapt your communication to different situations and audiences.
• Managing People: you encourage development in support to business objectives.
• Influencing: you know how to sell the benefits of ideas.
• Ability to work in a multinational and multicultural environment.
• Professional conduct in line with the corporate behaviours of the Agency, i.e. result-driven, readiness to change, customer focus, integrity and team-player approach.
• The working languages of the Agency are English and French. For this particular job, candidates must be proficient users of English at level C1. French language skills would be considered an advantage.

Source: https://jobs.eurocontrol.int/jobs/head-of-human-resources-noc-ma-2025-ad-875-1