Head of Operations, BRAC Liberia

BRAC International is Hiring! Join BRAC International to create opportunities for people to realise their potential.

Position: Head of Operations, BRAC Liberia

Job Location: Monrovia, Liberia

About the Role:

The Head of Operations (HOO) is responsible for strategic leadership to strengthen systems, processes, and risk management to support effective and efficient implementation of BRAC programs in Liberia. The principal function of the HOO is to provide leadership and support in the day-to-day operations to ensure that the organization achieves its strategic goals. S/he ensures smooth running of all operations by ensuring all services are adequately resourced, aligned, and optimised. The HOO is a key and senior management that works with the other senior members of the management team to determine and manage the performance of the country programs and operations effectively. S/he shall be responsible for ensuring that all procurement, administration, and supply chain management are well planned, budgeted, organised, coordinated, executed, and monitored. S/he oversees all ongoing operations and processes, including providing advice, guidance, direction, and authorisation to functional heads to carry out major plans and procedures, consistent with established policies.

Key Responsibilities:

Efficient Policies, Procedures and Systems

• Provide organisational leadership to the development and implementation of SOPs across all key operational areas to streamline operations and improve processes.
• Develop, recommend, implement, and evaluate policies and procedures for all areas of responsibility to support optimum operations.
• Ensure all policies and procedures comply with applicable national and state regulations and laws governing NGOs in Liberia.
• Ensure all internal systems and processes are operating in a manner that maintains strong controls, efficiency, effectiveness, and compliance.

Information Technology and Administration

• Manage the ICT function by providing oversight, direction in organization-wide technology planning and utilization, to include integration of information systems, voice and data networks, and telecommunications.
• Align and prioritize ICT with organizational objectives and strategies whilst securing quality IT infrastructure for the effective delivery of IT services across the organization without interruptions.
• Oversee the administrative property management functions, to include, but not limited to, asset management, predictive maintenance systems, inventory management, preventive maintenance, capital improvement projects, procurement, regulatory compliance, and quality assurance.
• Manage assets/property in ensuring all BRAC assets and property are effectively managed, tagged, and listed in the asset management database at the time of procurement, with an asset file created for them and that a regular monitoring is in place and regular assets are verified and documented.

Procurement, Logistics and Supply Chain

• Support and oversee procurement and logistics services from a management perspective to ensure required supplies of commodities, facilities, and service needs for program activities are mobilised in a timely manner and all procurements meet BRAC or donor regulations.
• Manage development of procurement plans to ensure alignment with programs as well as requisite documents (budgets, schedules, specifications, bill of quantities).
• Lead coordination among logistics team and programs to facilitate effective, efficient, and timely implementation of programs whilst ensuring systematic process of transporting items from suppliers to field locations, ensuring full control of movement and receipt of items.
• Manage all staff travel activities including national and international transportation, visas, work permits, hotel bookings and travel permits are efficiently conducted in a timely manner
• Managing fleet in ensuring proper recording on fleet management (logbooks, fuel consumption, etc.) according to BRAC’s policy whilst ensuring that all BRAC vehicles and generators are properly operated, regularly serviced, and regularly maintained including routine analysis vehicle usage to maximise efficiency for operations.

Human Resources Management and Administration

• Support the human resources team to onboard all recruits on policies, processes and procedures
• Undertake administrative or management and other tasks as delegated by the Country Director

Safeguarding

• Establish a safeguarding culture across all levels of the programme by implementing the
• safeguarding policy.
• Act as a key source of support, guidance and expertise on safeguarding for establishing a safe working environment.
• Responsible for ensuring team members are appropriately trained, supported and have access to resources regarding issues that are identified and actioned in accordance with the safeguarding policy and procedure.
• Follow the safeguarding reporting procedure in case any reportable incident takes place, encourage others to do so.

Academic Qualifications:

• Master’s in finance, Procurement, Business Studies, Logistics, Supply Chain Management or a related field is desired.

Required Skills, Competencies & Knowledge:

• Strongly analytical, including the ability to translate strategy into tactics and processes
• Recognized leader with management expertise
• Highly cooperative with excellent communication skills
• self-starter in a complex operating environment, taking ownership of multiple work streams concurrently
• Personal qualities of integrity, credibility, and commitment to BRAC’s mission.
• Demonstrated ability to take a strategic view across a large complex program
• Excellent communication and negotiation skills
• Demonstrated skills in writing, editing and reporting
• Good knowledge of financial and administrative management
• Personal commitment, drive for results, efficiency and flexibility
• Able to capacity build and develop others Strong strategic and creative thinking.

Experience Requirements:

• At least 8 years of experience in managing operations procurement, and administration with substantial experience at senior levels
• Strong management experience with NGOs with institutional and other grants including field operations in running in large scale development programs
• Good understanding of main program sectors of BRAC Liberia that includes food security and livelihoods, youth empowerment, education and health interventions
• Substantial knowledge and experience of effective financial and budgetary control and supporting programs to stay on course with implementation
• Exceptional general management and communication skills, including ability to communicate effectively with people of varied professional and cultural backgrounds.
• Previous experience of managing and developing a sizable team and the ability to lead, motivate and develop others to achieve high impact results
• Proficiency in Microsoft Office Suite, as well as experience working with accounting and payroll software or information management systems.

About BRAC International:

BRAC International (BI), a leading non-profit organization, is on a mission to empower people and communities facing poverty, illiteracy, disease, and social injustice. Our vision is to create a world free from exploitation and discrimination, where everyone has the opportunity to realise their potential. We design proven, scalable solutions that equip people with the support and confidence they need to achieve their potential.

BRAC was founded in Bangladesh in 1972 and over the last five decades has grown to become one of the world’s largest non-governmental organisations (NGOs), reaching over 100 million people. We started our first international operation by venturing into Afghanistan in 2002, building on lessons from our work in Bangladesh to support a nation devastated by war. Currently operating in 16 countries across Asia and Africa. Born, proven and led in the Global South, BRAC International brings a unique Southern perspective and commitment to continuous learning, providing a depth of insight, experience and evidence to meet the needs of diverse communities with humility and courage across Asia and Africa. To learn more about BRAC International, please visit (www.bracinternational.org.com)

Our Core Values:

• Integrity: We approach our work with honesty and integrity.
• Innovation: We innovate and iterate to improve our impact.
• Inclusiveness: We foster inclusion to reach those who need it most
• Effectiveness: We strive for effectiveness to better serve people in poverty