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Summary
Utilize the EPIC Release Module to locate, analyze, and produce medical records required to substantiate Hospital and Professional Billing claims in response to payer, auditor, and government agency requests.
Process medical record requests for on-site regulatory audit requests for CMS (Centers for Medicaid/Medicare Services), OIG (Office of Inspector General), The Joint Commission, and related entities to ensure appropriate follow-through and assist in the minimization of hospital liability. Provide medical records to internal customers, such as the Office of General Counsel (OGC), the Office of Patient Relations and Clinical Risk, Utilization Review Management, and Revenue Cycle as requested or required. Process requests for required medical records within designated time limits.
Represent the unit professionally and provide support and customer services to all internal and external record review requesters.
What You’ll Do
OPERATIONS
- Provide medical records to the Office of General Counsel (OGC), the Office of Patient Relations and Clinical Risk, Utilization Management, and Revenue Cycle departments upon request
- Coordinate “Legal Lock Up” process with the Office of General Counsel
- Perform medical record release tracking related to audits and appeals activity in the MiChart Audit and/or MiChart Release of Information modules as appropriate and directed
- Verify and process “Authorization to View” form requests from health system employees
- Provide assistance to remote auditors as requested (or other users as defined and approved) in accessing the electronic health record via the ECL (EpicCare Link) Provider Portal
- Prioritize and respond to medical record requests to meet all time and documentation requirements
- Work with other Michigan Medicine staff using existing process standards to ensure that documentation necessary to support appropriate billing is in the record and available to auditing staff for review
- Ability to identify and communicate nuances and/or trends in incoming requests for medical records.
- Work under fast-paced circumstances to meet deadlines
- Identify issues and make recommendations for resolution and improvement
- Communicate with unit leadership regarding process and procedures
- Assist with development, revision and maintenance of unit training materials, policies, and procedures
- Demonstrate an understanding of university, departmental, and unit policies and procedures and seek clarification as needed
- Comply with regulatory, legal, and accreditation requirements and seek clarification if needed
- Assure compliance with safety programs
- Participate in and demonstrate an understanding of the Michigan Quality System/Continuous Quality Improvement and apply Lean Thinking concepts in daily work
- Demonstrate initiative by continuous expansion of knowledge and skills
- Participate in departmental/unit activities including, but not limited to, staff meetings and in-services
CUSTOMER SERVICE
- Interact with and advise personnel from the Office of Patient Relations and Clinical Risk, Professional Services, the Office of General Counsel, and specialty departments to ensure requests for medical records are fully resolved
- Resolve customer requests in accordance with governmental regulations and Michigan Medicine policies and procedures
- Work in collaboration with the release of information vendor, satellite clinics, and the Document and Record Management Unit to ensure all requested records are available online or for delivery to internal and external requesters within required time frames
- Work in partnership with Revenue Cycle employees to process requests for medical records and supporting documentation to substantiate claim payment audits and/or appeals.
Mission Statement
Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.
Responsibilities*
PERCENTAGE OF DUTIES
- Identify and produce electronic and/or paper medical records for auditors, payers, and regulatory requirements under predetermined timelines (including legacy source systems). 70%
- Participate in unit-specific, department-wide, or UMHS-initiated process improvement efforts. 10%
- Partner with other Revenue Cycle colleagues (e.g., Hospital Billing, Audits and Appeals) to ensure complete and timely production of medical records. 5%
- Coordinate remote record reviews; provide system access and training and assist remote auditors. 5%
- Certify the accuracy of medical record information for legal certification. 5%
- Identify issues/make recommendations or improvements. 5%
Skills You Have
- Attention to Detail: Achieves thoroughness and accuracy when accomplishing a task.
- Electronic Health Record Review: Locates, validates, and processes medical record documentation so its accessibility, reliability, and timeliness are ensured to satisfy the needs of end-users
- Analysis: Analytical skills with the ability to visualize, articulate, and solve complex problems and concepts and make decisions based on available information. Ability to analyze detailed information to determine appropriate compliance with privacy and security rules
- Critical Thinking: Gathers and integrates critical information to arrive at effective solutions
- Decision Making: Makes timely, informed decisions that consider the facts, goals, constraints, and risks.
Required Qualifications*
- An Associate of Health Information Technology or equivalent education and experience is required.
- 1 year of experience using an electronic health record (e.g., EPIC) and administrative systems is required.
- Ability to read and understand complex medical documentation is required
- Knowledge of general healthcare audit management practices is required
- Ability to work independently or in a team with minimal supervision is required
- Ability to assess and extract appropriate clinical information from a patient’s medical record is required.
- Knowledge of medico-legal aspects of health information management, medical terminology, medical treatment methods, pharmacology, patient care assessment, medical documentation requirements, and data collection techniques is required
- Considerable experience with Windows computer environment and proficiency with MS Office is required
- Knowledge of The Joint Commission standards, CMS regulations, and other regulatory agency requirements
- Maintaining active certification (as applicable) and American Health Information Management Association membership is required (as applicable)
- 1 year of experience in producing medical records from an EHR application.
Desired Qualifications*
- Experience using UMH Michigan Medicine EHR (MiChart) is desired.
- Associates Degree in Health Information Technology or Bachelor’s Degree in Health Information Management or Healthcare Administration desired
- Certified Revenue Cycle Representative certification through the Healthcare Financial Management Association) desired
- Knowledgeable of Revenue Cycle processes including billing, insurance and/or coding practices
- Experience working with insurance companies and third-party payers is desired.
- Understanding and ability to interpret medical terminology and insurance benefit information is desired
- Certification as a Registered Health Information Administrator (RHIA) or a Registered Health Information Technician (RHIT) through the American Health Information Management Association (AHIMA) or an equivalent combination of education, professional certification, and experience is desired
Work Schedule
- Standard business hours Monday through Friday between 7:30 AM and 4;00 PM. Flexibility to scheduled hours upon supervisor approval.
- Hybrid training is required for this position and will take place onsite at the KMS office location and remotely via Microsoft Teams and/or Zoom
- This is a primarily remote position once training is completed and performance-based
- competency has been achieved.
- The position requires a weekly (1 day) onsite rotation to support unit operations unless otherwise approved or accommodated
Additional Information
SUPERVISION RECEIVED
- General supervision is received from the Revenue Cycle Mid-Service, HIM Supervisor of Compliance and Auditing
Background Screening
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.
Application Deadline
Job openings are posted for at least seven calendar days. The review and interview process may begin at any time during the posting period, and selection may occur as early as the eighth day after posting. This opening may be removed from posting boards and filled any time after the minimum posting period has ended.
U-M EEO/AA Statement
The University of Michigan is an equal opportunity/affirmative action employer.
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