Health Information Management Associate

At Duke Health, we’re driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

About Duke Health’s Patient Revenue Management Organization

Pursue your passion for caring with the Patient Revenue Management Organization, which is Duke Health’s fully integrated, centralized revenue cycle organization that supports the entire health system in streamlining the revenue cycle. This includes scheduling, registration, coding, billing, and other essential revenue functions.

General Description of the Job Class

HIM Associate employees work in the area of document management. Document management staff are responsible for preparing, scanning, indexing, importing, and quality assurance of medical record documents. With responsibility for the workflow in both the paper-based environment and the electronic medical record. They are responsible for communicating with physicians and their office staff, as well as other medical center staff routines.

Duties and Responsibilities of this Level

Reviews electronic documents scanned and imported documents using EDCO Solarity and Hyland OnBase to validate correct selection of medical record number, document type, and date of service and corrects as needed prior to marking for upload to the electronic health record. Index the document by reviewing document content, and correct selection of document type, correct patient, correct CSN/encounter and date of service. Redaction of sensitive PHI per Duke Policy. Assign blank pages, and documents that are not to be included in the record, rotates pages for proper or ientation while viewing. (70%)

Prepares and scans records into the document imaging system using EDCO Solarity, for permanent storage of patient information. Correctly identifies all demographic information, removes erroneous documents from the patient record, and feeds documents through scanner.(10%)

Reviews for quality of the electronic documents scanned at the point of service following indexing, using Hyland OnBase or EDCO Solarity to validate the correct selection of document type, patient, CSN/encounter, and date of service and makes corrections as needed (10%)

Performs other duties as assigned, but not limited to sorting information sent from Duke inpatient units, capturing and accounting for non-system time, and remaining compliant with required training. (10%)

This is a remote, hybrid position (Monday through Friday) requiring weekly onsite presence in the RTP office.

Minimum Qualifications

Education

High school or GED diploma required.

Experience

1 year of experience in Health Information Management, Document Management, or Healthcare Related Field required.

Associate’s / Bachelor’s Degree in Healthcare, Business, IT, or Related Field can substitute for 2 years’ experience.

Onbase, EHR, and records scanning experience preferred (but not required). 

Degrees, Licensures, Certifications

N/A

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual’s age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

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