Helpdesk Analyst

Role description

Who we are:

At UST, we help the world’s best organizations grow and succeed through transformation. Bringing together the right talent, tools, and ideas, we work with our client to co-create lasting change. Together, with over 30,000 employees in 25 countries, we build for boundless impact-touching billions of lives in the process. Visit us at .

The Opportunity:

Technical Program Manager

Key Roles & Responsibilities:

* You will be responsible to drive the delivery of the assigned project/program. You will collaborate with client engineering team and UST teams. You will be a hands-on Delivery Manager. Your responsibilities will include, to fknqbut not limited to

Required Skills:

* Engage with client management to understand the roadmap and do execution planning

* Act as single point of contact for the client engineering team

* Delegate tasks to the team members and ensure completion and meet time and quality requirements

* Identify risks and manage them to ensure delivery commitments are met

* Understand the BIOS/ FW features and the test cases to validate them

* Solve operational problems

* Unblock execution roadblocks

* Provide technical guidance to the team

* Execution of test cases and provide the test results

* Triage, file and follow through defects till closure

* Document the identified best practices and drive team to adapt

* Publish daily and weekly status reports, dashboards and indicators

* Represent team in review meetings and present execution data

Desired Skills:

* Bachelor’s degree in electrical/ computer engineering

* 12+ years of relevant experience with 8+ yrs. of experience in validation of BIOS/FW/platform of Server/Client computer system

* 2+ years of experience in debug of BIOS/ platform issues or 2+ yrs of test content (to validate FW/platform features) development experience

* 3+ years of supervisory experience with performance management responsibilities, managing a technical team

* Knowledge of various subsystems and interfaces in a Server/ PC Client system

* Ability to understand BIOS/FW/product features and triage the issues reported

* Should have problem solving skills and data driven approach

* Ability to work with team members from multi geographical locations

Qualification:

* BTech in Computer Science

Skills

Agile,Project Management,Defect Management,Functional Testing

What we believe:

We’re proud to embrace the same values that have shaped UST since the beginning. Since day one, we’ve been building enduring relationships and a culture of integrity. And today, it’s those same values that are inspiring us to encourage innovation from everyone, to champion diversity and inclusion and to place people at the centre of everything we do.

Humility:

We will listen, learn, be empathetic and help selflessly in our interactions with everyone.

Humanity:

Through business, we will better the lives of those less fortunate than ourselves.

Integrity:

We honour our commitments and act with responsibility in all our relationships.

Equal Employment Opportunity Statement

UST is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation.

All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.

* To support and promote the values of UST.

* Comply with all Company policies and procedures

Skills

Agile,Project Management,Defect Management,Functional Testing