Helpdesk Support Technician

A Fintech Company in Downtown Portland is hiring a Desktop Support Technician to join the team for a great opportunity!

Job Description:

• This individual will work together with a team to provide both local and remote support for all of our employees and will take on projects that will require clear communication and completion in a timely manner.
• This person will be working in a national ticketing queue plus own walk-ups for the local end users.
• Providing onsite, email, and chat support for end user Mac & Windows systems and applications.
• Collaborating with team members and leadership, implementing great support processes, procedures, and documentation.
• Identifying opportunities for business enablement through smart use of technology.
• Ordering, receiving, tracking, and issuing hardware, software, and peripherals.
• Performing new hire onboarding, including account creation, phone provisioning, computer and desk setup.
• Managing, supporting, and provisioning business applications in a cloud-based environment.
• Writing clear, concise documentation for team members in wiki tools (Zendesk or Confluence).

Qualifications:

• 4-5+ years of experience working in a desktop support environment.
• Must have experience with MAC desktop support and use of MDM tools such as Jamf, Hexnode or Kandji.
• Extensive experience with Windows OS administration and applications.
• Experience with Google Workspace and Microsoft 365, including comprehensive knowledge of all applications and services within.
• Working knowledge of VoIP (Cisco) and V/C systems and internet-based video conferencing such as Zoom.
• Comfortable with managing and manipulating directory systems (AD, LDAP).
• Experience supporting TCP/IP networks and wireless networking.
• Experience with a ticket based support platform.
• If Interested:

Please apply to the job application and email Derek at Dmautz @teksystems.com

Note: Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: 

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

About TEKsystems:

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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