Hilton Worldwide Sales (HWS), Sales Support

About Hilton

Hilton is one of the largest and fastest growing hospitality companies in the world, with more than 5,980 properties with more than 950,000 rooms in 117 countries and territories. In the 100 years since our founding, we have defined the hospitality industry and established a portfolio of 18 world-class brands, with the emergence of the Tempo brand and including our flagship Hilton Hotels & Resorts brand, which is the most recognized hotel brand in the world. We have more than 100 million members in our award–winning customer loyalty program, Hilton Honors.

Position Statement:

Hilton is looking for Sales Support to support the administrative and reporting efforts and processes of multiple Hilton Worldwide Sales teams including IBT, MICE, ASO, BEAC, Leisure, Luxury and Sports.

The Sales Support role will sit within the centralized Sales Support team and will provide administration support for the relevant HWS Account Managers and Directors across Europe, UK&I.

Position Summary:

The Sales Support role is administrative support predominantly for the relevant HWS Account Managers and Directors across Europe, UK&I, however may also include other members of the HWS EMEA team.

The specialist will be responsible to provide administrative tasks that will include the extraction and maintenance of data/ reporting, creation of customer & internal presentations, inbox management, travel and expenses, maintenance of IBT account information in Salesforce, RFP processing, adhoc event support and any other reasonable admin support request; as well as liaising with clients both internal and external (if required).

What are we looking for?

The individual must possess the following knowledge, skills and abilities and be able to perform the essential functions of the job, with or without reasonable accommodation.

• Excellent communication skills: presentations, written and verbal.
• Ability to direct collaboration among the team and external resources.
• Demonstrates the highest standards of ethical behaviour and absolute discretion with sensitive information.
• Ability to take initiative to identify, prioritise and implement actions required to achieve functional goals.
• Strong organizational skills and ability to manage multiple projects and work effectively under time and resource constraints.
• Maintain a team focus by showing cooperation and support to colleagues in pursuit of department goals.
• Ability to read, analyze and interpret data.
• Open minder, flexible, creative and uses initiative to resolve issues.
• To be motivated, committed and enthusiastic, seizing opportunities to learn new skills and knowledge.
• Maintain a high level of professionalism in dealings with customers and internal stakeholders whether face to face, on the phone or via other channels.

Qualifications:

• University degree/ Diploma or experience in lieu thereof
• Significant work experience in administrative roles requiring a high level of organization
• Advance knowledge of MS office (Excel, Word, Powerpoint)
• Intermediate knowledge of SalesForce desirable.
• Basic knowledge of MicroStrategy (MSTR)or similar reporting/data source tools such as Power Bi, Tableau etc.
• Experience working in multi-cultural or international settings
• Fluency in English

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