Hospital Contract Assistant

Job Description:

Hospital Contract Assistant

Salford Quays

Permanent

Full Time (37.5 hours per week)

£25,000 – £30,000 + fantastic benefits

We consider all types of flexibility, including locations, hours and working patterns.

We make health happen

The Hospital Contract Assistant is responsible for supporting Contract Executives and Contract Managers in their relationships with hospital and clinic providers, and all associated administration. The Hospital Management team actively works with hospitals to optimise services provided, improve quality and patient experience, and maximise value for our members.

How you’ll help us make health happen:

• Ensure annual price increases are processed correctly.
• Monitor and update the contracts database and other systems.
• Make sure the information contained in provider submissions is complete and accurate, and chase for responses to queries and price agreements for new services
• Review hospital cost trends, quality of service data and provider complaints to identify issues for investigation with Contract Executives and Senior Managers.
• Prepare review packs for discussion at quarterly review meetings.
• Monitor provider billing backlogs and work with providers to resolve billing issues.
• Work with providers to make sure our administrative processes and procedures are followed, and instances of non-compliance are identified and addressed with providers.
• Work with providers and service teams to make sure escalated provider queries relating to aged debt / accuracy of Bupa payment are resolved quickly and effectively
• Lead the resolution of complaints about hospitals, and also complaints about the level of service provided internally.
• Play an active role in delivery of projects impacting hospital contracts and administrative processes.

Key Skills / Qualifications needed for this role:

• A numerate, analytical, highly organised administrator with confident, engaging communication skills.
• A rational thinker with a keen eye for detail, able to spot and resolve issues and opportunities to improve processes
• Superb stakeholder management and collaborative relationship-building skills
• An effective, influential, commercially minded negotiator, with experience of contracts management and negotiation or tendering
• The ability to communicate complex issues clearly and meaningfully
• An energetic team player, comfortable at managing your own workload and prioritising competing demands from multiple stakeholders.
• Familiar with reading, interpreting and drafting contracts.
• Good MS Excel, PowerPoint
• Experience of healthcare would be great, but passion for Bupa and a customer-obsessed mind-set are a must

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• 25 days holiday, increasing through length of service, with option to buy or sell
• Bupa health insurance as a benefit in kind
• An enhanced pension plan and life insurance
• Annual performance-based bonus as part of the Staff Bonus Scheme
• Onsite gyms or local discounts where no onsite gym available
• Various other benefits and online discounts

At Bupa we adhere to a structured framework when awarding any changes to salary. We believe this creates a fair and consistent approach for all colleagues looking to grow or change role. For more guidance please click HERE.

Before you apply for a vacancy, please ensure your job history on your workday profile is up to date with all your career history and achievements. This will mean the Recruitment team have all the relevant information they need to review your application.

Please be aware that if you’re successful in securing this role there may be changes to your notice period and other terms and conditions, your recruiter will be able to advise what this means for you during your application.

Why Bupa?

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.

As a Disability Confident employer, we offer a guaranteed interview for every disabled applicant who meets the minimum criteria for the job. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Time Type:

Full time

Job Area:

Administration

Locations:

Bupa Place

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