HQS Customer Manager

Full-Time Benefits (Medical, Dental, Vision, Life)
• 401(k) with company match
• Training and Career Development
• Generous Paid Time-Off

• Manage new item setup in Retail Link and Data Sync, including coordination of all required documentation and data attributes.
• Guide new vendor partners through the steps of becoming a vendor of record.
• Serve as the point person for troubleshooting item setup issues and resolving system discrepancies.

• Assist the customer and internal partners with new item introductions and implementation of item-driven programs.
• Represent the full range of client products and services when managing item-related needs.
• Support headquarters touchpoints related to item setup, execution, and readiness for launch.

• Work closely with key account managers, order entry, claims, category management, schematics, and retail associates to ensure alignment and accurate execution.
• Communicate item statuses, timelines, and deliverables effectively to all stakeholder groups.
• Support internal workflow improvements tied to item creation processes.

• Run Retail Link reports and validations as needed to support smooth item setup.
• Perform accuracy checks to ensure items are live, active, and properly executed at the customer.
• Provide ad hoc reporting and data summaries when needed for item verification.

• Support storelevel execution needs tied to new item launches.
• Identify execution gaps and communicate opportunities to internal teams.
• Assist in ensuring onshelf accuracy for new items as required.

• Direct experience with item creation is required.
• Familiarity with Retail Link and Data Sync platforms.
• Experience at a broker, supplier, or retailer supporting item setup or new item processes.
• Strong attention to detail and ability to manage highvolume, detailintensive tasks.

• Strong Excel skills and comfort working in multiple systems.
• Ability to navigate reporting tools within Retail Link.
• High accuracy in data entry and documentation.

• Excellent communication and crossfunctional partnership skills.
• Highly organized, selfdirected, and able to work independently.
• Strong followthrough and ability to meet tight deadlines.
• Ability to manage multiple priorities in a fastpaced environment.

Job Will Remain Open Until Filled

The Company is one of North America’s leading sales and marketing agencies specializing in outsourced sales, merchandising, category management, and marketing services to manufacturers, suppliers, and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics, and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.

Responsibilities

• Drive client business at assigned customer by increasing distribution, growing sales and share, and staying within budget guidelines
• Manage and coordinate sales activities through analysis of customer data, sales planning, and sales presentations
• Serve as conduit between customer, key account managers, and clients through selling presentations, new item introductions, and display selling
• Manage and delegate divisional initiatives, maintain team trackers, and ensure timely customer responses including promotional forecasts
• Manage selling recommendations to build long-term business growth
• Attend and present in client meetings and management meetings
• Conduct and manage customer meetings focused on promotional events and display execution
• Build relationships with buyers and support departments; recommend growth plans; assist with tactical issues including pricing, contracts, and execution
• Develop and leverage relationships with key influencers and decision-makers at assigned customers
• Sell displays, promotions, and new items; present business reviews; analyze scan data to build distribution recommendations
• Present pricing disparities and achieve parity in line with client guidance
• Capture weekly photos and gather weekly pricing as requested by clients

Qualifications

• education Requirements: Bachelor’s degree (MBA preferred)
• Experience Requirements: 2-4 years experience in relevant field (Sales or Retail experience preferred)
• Travel requirement: No travel requirements

Supervisor Responsibility

Direct Reports: This position does not have supervisory responsibilities for direct reports
Indirect Reports: Does not have direct reports, but may delegate work of others and provide guidance, direction and mentoring to indirect reports

Required Knowledge and Skills

• Excellent written and verbal communication skills
• Ability to motivate and inspire others
• Strong interpersonal skills
• Demonstrated conflict management skills
• Excellent decision-making skills
• Ability to exercise sound judgment
• Ability to work effectively with management
• Ability to ensure service quality is maintained
• Strong computer skills with standard office software and web browsers

Environmental & Physical Requirements

Office / Sedentary Requirements: Incumbent must be able to perform the essential functions of the job. Work is performed primarily in an office environment. Typically, requires the ability to sit for extended periods of time (66%+ each day), ability to hear telephone, ability to enter data on a computer and may require the ability to lift up to 10lbs.

Additional Information Regarding Job Duties

Job duties include additional responsibilities as assigned by one’s supervisor or other manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job positions, or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by law.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of associates so classified. The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by law.