HR Business Consultant/Sr. HR Business Consultant

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, ESG initiatives and IDE journey.

Our Human Resources department is seeking an HR Business Consultant/Sr. HR Business Consultant to join our growing team in our Worcester, MA office (Hybrid role).

Position summary: 

This position acts as a consultant providing a wide range of HR support and advice. It plays a key role in the success of the organization by offering guidance on performance management, corrective actions, talent acquisition, compensation & benefits, terminations and HR best practices while facilitating a positive relationship between managers and employees. 

This is a Full-time, Exempt role with a hybrid work schedule (2 days per week in home office).

Responsibilities/Essential Functions: 

Business Consulting

• Consult in a wide variety of HR areas including: staffing/employee selection, compensation and benefits, training and development, performance management, talent management/succession planning, employee relations, inclusion & diversity, etc.
• Responsible for the day to day support to managers to coach their employees and comply with HR policies and programs
• Provide high-quality advice and service to management within guidelines on daily employee relations and performance management and compensation & benefits inquiries
• Act as a resource for a wide range of employee issues, responding directly when possible and redirecting or escalating as necessary
• Work with managers to ensure the delivery of lifecycle goals for employees
• Consistently demonstrates the value of HR work by delivering, measuring, and communicating high impact results for business.
• Drive the employee experience by coaching leaders to hire, inspire, develop and retain talent
• Drive employee development: coach managers to create meaningful, personalized development plans
• Conduct HR support for functional processes like Performance Development, Compensation Planning, New Employee Orientation and New Manager Assimilation

Partnership, Develop and Mentor

• Escalation to and partnership with ER & HR Program Management group on complex issues
• Train and provide support to HR Associates on the First Contact Team and less experienced Consultants
• Act as point of contact for items that can’t be resolved through the First Contact team and less experienced Consultants

HR Project, Policy & Program Management

• Manages execution of programs and projects within the business, focusing on driving functional readiness, developing program analytics, when needed, and supporting business lead talent initiatives.
• Support initiatives led by HR Strategic Business Partners as appropriate; primarily working independently
• Partner with HR First Contact team to assist in enterprise new hire onboarding program
• Conduct targeted exit interviews as appropriate
• Support the HR department in implementing programs to help improve the employee experience
• Identify ways to improve policies and procedures and provide options for how to implement solutions
• Provide ongoing trend analysis and key insights to Strategic Business Partner with the ability to perform root cause analysis and propose solutions
• Basic knowledge of workforce analytics and how to interpret them
• Provide agreed upon facilitation support

Position Requirements: 

• Bachelor’s Degree required
• Minimum of 7-10 years of diverse Human Resources experience. Under minimal supervision, helps managers comply with and administer HR policies and programs.
• With minimal guidance/supervision, solves complex problems and works with minimal guidance
• Acts as a resource for those with less experience
• Has advanced knowledge of the operation and structure of the various systems and technologies used by the First Contact team and escalation tiers
• Consulting, facilitating and project management skills

Personal and Professional Competencies: 

Relationship Building:

• Initiates and develops genuine trusting partnerships with others that go beyond the daily transactional interactions. Builds rapport; remembers interests and preferences; builds credibility through honesty, follow through, and consistency.
• Develops relationships with clients built on principles of sound judgment and organizational priorities. Builds consensus with client around those principles and priorities and consistently measures success against them.

Business Consulting:

• Partners with clients and asks strategic questions to ensure thorough understanding of their needs and problems. Formulates ideas on possible root causes and key issues with the entire system/organization implications in consideration. Develops relationships with clients built on principles of sound judgment and organizational priorities. Builds consensus with client around those principles and priorities and consistently measures success against them.

Influence:

• Builds credibility with senior management and key stakeholders to gain acceptance of ideas and solutions. Communicates benefits and risks of an approach. Thoroughly vets ideas before sharing with others and gains input from others.

Required Demonstration of Core Values: 

At The Hanover, we are committed to delivering on our promises and being there when it matters the most. That is why we expect that each employee will consistently demonstrate the following core values through his or her personal actions: 

Collaboration – We bring a positive attitude and passion for working together. We are supportive, inclusive and rely on the contributions of all team members to achieve results no matter what the challenge. 

Accountability – We do the right thing by being responsive, demonstrating ownership and showing courage. We hold ourselves to the highest standards of excellence and honor our commitments to agents, customers, shareholders, communities and one another. 

Respect – Integrity and honesty is at the heart of everything we do. We create an environment of trust by listening first and welcoming diverse perspectives. 

Empowerment – We develop our talent and encourage them to be creative, entrepreneurial and resilient. We believe in the power of people to innovate and take calculated to drive our company’s future. 

CAREER DEVELOPMENT:

It’s not just a job, it’s a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you – at every level – to grow and develop.

BENEFITS:

We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you’ll enjoy what you do and have the support you need to succeed.

Benefits include:

• Medical, dental, vision, life, and disability insurance
• 401K with a company match
• Tuition reimbursement
• PTO
• Company paid holidays
• Flexible work arrangements
• Cultural Awareness Day in support of IDE
• On-site medical/wellness center (Worcester only)
• Click here for the full list of Benefits

EEO statement:

The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law. 

Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law.” 

As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at: HRServices@hanover.com and include the link of the job posting in which you are interested.

Privacy Policy:

To view our privacy policy and online privacy statement, click here. 

Applicants who are California residents: To see the types of information we may collect from applicants and employees and how we use it, please click here.

Apply Now

Read Full Description