HR Business Partner – Fashion & WFJ

Job Mission:

• The mission of FWFJ Retail HR Business Partner is to provide required human resources insights and consultancies to contribute in realizing CHANEL KOREA’s FWFJ business and people objectives.
• This role is responsible for holistically managing FWFJ retail frontline organization and people through aligning HR strategies, policies, guidelines to FWFJ retail’s business goals.
• This role is in charge of, managing FWFJ retail frontline talent recruitment via active collaboration with RPO, retail talent development including retail talent review and succession planning, retail talent management including performance management and annual performance appraisal cycle review, employees’ relationship management including grievance handling via active collaboration with in-house ER team and Legal team, retail headcount / FTE management, retail people cost analysis and control via quarterly budget cycle review.
• This role also is responsible in providing necessary support to Head of HRBP in retail related projects’ ideation, initiation, building project proposal and roll-out execution.
• This role is expected to build and maintain solid working relationships with key retail stakeholders, including but not limited to, Heads of BTQ, Deputy Heads of BTQ, retail key opinion leaders, retail key identified talents. Through active engagement with retail community, this role will generate insights and retail specific employees’ relations and culture strategies which are to be shared to HR ER, retail leadership and other relevant functions.

Key Responsibilities:

TALENT MANAGEMENT & DEVELOPMENT

• Align, manage and execute retail talent sourcing and recruitment through seamless collaboration with external RPO
• Align and keep track of annual / quarterly retail frontline headcounts / FTE / Productivity vs. given guideline and business directions
• Provide insights and consultancies through analyzing retail talent landscape’ challenges and opportunities
• Provide strategies in accelerated talents development in FWFJ retail community including retail leadership succession and next-leadership identification
• Lead performance management cycle for FWFJ retail including performance objectives setting, performance appraisals, underperformance management, eth active collaboration with FWFJ Heads of Retail and retail managemc.
• Provide insights in retail learning interventions’ needs and collaborate with retail L&D / ODHR People Experience team in executing training interventions
• Lead FWFJ frontline’s annual compensation review / promotions and people move proposal througent

EMPLOYEE RELATIONSHIP MANAGEMENT

• Pre-emptively identify employee relations risk in FWFJ frontline through building solid working relationships with retail key stakeholders including Heads of BTQs, Deputy Heads of BTQs, retail key opinion leaders, and retail key talents
• Assess and identify retail frontline employees’ needs, grievance, and sentiments to provide insights in managing FWFJ retail’s employee relations.
• Manage grievance handling and disciplinary cases within FWFJ retail frontline through close collaboration with ODHR ER team and Legal team.
• Provide first-hand consultancy in managing employees’ performance improvement plan, probation assessment, and other labor regulatory related matters through close collaboration with ODHR ER team and Legal team.

ORGANIZATION DEVELOPMENT & CHANGE MANAGEMENT

• Identify development areas for current FWFJ retail frontline structure and provide necessary insights in building future-fit organization aligned with business ambitions
• Provide required support to FWFJ Head of HRBP in FWFJ organization design / development initiatives
• Lead communication and change management before and after changes that’d create impact to FWFJ retail employees with guidance from FWFJ Head of HRBP

PROJECTS

• Provide required support to FWFJ Head of HRBP key FWFJ retail projects and initiatives in ideation, initiation, building proposal and implementation of projects.

PEOPLE COST MANAGEMENT / BUDGET

• Take full responsibility in managing quarterly people cost forecasting process for FWFJ frontline workforce including BTQ allocated headcounts for both retail networks (Local / TR) and mobile headcounts dedicated to retail organization
• Provide FTE / Productivity forecast for each quarterly budget cycle with insights on managing the forecasted FTE through timely retail talents’ recruitment and turnover management
• Execute end-to-end system submission of aligned and approved quarterly headcounts / projected FTE on-time in-full

Role Specifications:

Academic / Professional Qualifications:

• Bachelor’s degree or above

Work Experience:

• Preferably over 10 years of work experience and minimal 3+ years’ work experience in the field of Human Resources
• Exposure in luxury retail industry and in-depth understanding in Fashion, Art, Culture would be a plus
• Exposure in diversified culture and international / multi-national company environment would be a plus
• Expertise in HR management, including but not limited to, talent recruitment / sourcing, labor relations management

Required Competencies:

• Fast and agile learning curve, willingness to learn and adopt quickly
• Strong interpersonal skills with flexibility
• Self-motivator who drives-for-results
• Solid written and spoken English / Korean
• Team player, collaborator who enjoys challenging but rewarding work environment
• Attention-to-detail and a good sense of numeric skills
• Works well with MS EXCEL, POWER POINT, and other office tools
• Positive can-do attitude

Key Interactions / Stakeholders:

Internal

• FWFJ retail leadership / Heads of BTQ / Deputy Heads of BTQ
• Key opinion leaders and talents within FWFJ retail
• FWFJ Retail Management team
• FWFJ leadership team
• ODHR ER / PE / Legal
• Corporate finance
• Regional ODHR FWFJ HRBP community

External

• Recruitment Process Outsourcing for FWFJ retail frontline
• Agencies and vendors
• Third party business affiliates

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