HR Support Specialist

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Summary of This Role

Effectively maintains employee information that meets the organization’s legal obligations and assists in human resource management and planning by recommending, developing and implementing new processes and analyses. Analyze data and prepare reports. Data managed may include personal information; job history; retirement and insurance documentation; leave accrual records; and details of illness, absences, transfers, and salary progression. Analyze data and prepare reports for management, to meet legal obligations, or for external agencies. Statistics analyzed may include employee demographics, skills inventory, absences, overtime, or employee turnover. Respond to enquiries from employees, managers and external agencies (such as government departments or insurers) about individual and organization-wide human resource information, without compromising the organization’s standards of privacy and confidentiality.

What Part Will You Play?

• Supports Human Resource Business Partner (HRBP) with a variety of administrative functions to include entering data into the Human Resource Information System (HRIS) and other related systems, scanning documents and performing mail merges. Gathers, prepares, and processes various paper and electronic forms such as contract to permanent hires, change-of-status, and terminations. Checks Human Resource (HR) related forms and documents for completion (i.e. applications for vacation or leave of absence, new hire paperwork).
• Remains abreast of HR policies and guidelines by reviewing the Team Member Guide and monitoring for updates/changes in order to quickly reference and answer routine HR related questions and adjust work activities accordingly.
• Assists team members with basic HR questions, consults to provide answers, or directs to appropriate personnel. Assists team members and managers in successfully completing routine paper and electronic forms.
• Communicates team member events for lunch and learn sessions, health fairs, team appreciation week, etc.
• Prepares and analyzes reports (Title VII, Civil Rights Act) for HRBP.

What Are We Looking For in This Role?

Minimum Qualifications

• High School Diploma or Equivalent
• Typically Minimum 2 Years Relevant Exp
• Human Resources, Administrative support

Preferred Qualifications

• Bachelor’s Degree
• Human Resources, Business Administration
• Typically Minimum 4 Years Relevant Exp
• Human Resource experience or administrative support

What Are Our Desired Skills and Capabilities?

• Skills / Knowledge – Has substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks.
• Job Complexity – Works on assignments that are routine to moderately difficult, requiring some decision in resolving issues or in making recommendations.
• Supervision – Normally receives little instruction on daily work, general instructions on newly introduced assignments.
• Technical Ability – Knowledgeable in applicable software systems, e.g. Microsoft Suites, HRIS, Performance Management
• Problem Solving – Collaborate with appropriate parties to resolve team member issues

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

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