HRMS Pro 2

This position provides support for the Office of Human Resources with specific focus on processing and maintaining information within the PeopleSoft Human Capital Management system to ensure customer inquiries and issues are addressed. In this position you will analyze and research business or system issues, complete HRMS system testing, and consult on HRMS training.
Location: Hybrid (remote and Twin Cities Campus)

Please note, this position is not eligible for H-1B or Green Card sponsorship. This position does not offer a STEM OPT training program.

Responsibilities:
HRMS Support (75%):

• Partner with HR Business Process owners (Payroll, Human Resources, Benefits) to design less complex break/fix system enhancements, related to production support issues, according to requirements.
• Use query tools as needed for research, troubleshooting, and reporting purposes including PeopleSoft Query and SQL.
• Author and review less complex functional design documents, related to production support issues, which will be used to communicate business requirements to the technology development team.
• Facilitate, support, and execute integration and system testing plans.
• Document test results and/or defects using Quality Center or other HRMS documentation.
• Update PeopleSoft data as needed to support business needs and address issues.
• Assist in the development of systems specifications, design, and development from the end-user perspective.
• Troubleshoot, analyze, detect, identify, and correct problems and deficiencies.
• Proactively develop relationships with internal business partners to accurately capture business requirements.
• Understand, document, and streamline business processes across all HR functions.
• Liaison with vendors and other IT areas to develop and test integration functionality to ensure it meets business specifications.
• Serve as a positive change influencer within the call center team, within OHR, and across the University.
• Consult on OHR processes, and assist with development of HRMS training, resources, and knowledge articles.
• Handle escalated inquiries from Contact Center or HRMS support team members.
• Provide information and assistance to HR end-users
• Execute cyclical processes.
• Assist with new hire training and onboarding.
• Conduct case trend analysis to inform additional training materials.
• Support team in planning and executing work to meet department goals.

Call Center (25%):

• Support the following areas of HR: unit-level HR Staff, Tier I Call Center, OHR business process owner, OHR policy owners, and Tier III HRMS staff.
• Log all cases in case management tool as required, using a pre-defined coding scheme to ensure accuracy and reporting capabilities.
• Meet all service level standards as set by management. These include standards related to timeliness, accuracy, and case quality measures.
• Use knowledge base documentation to answer questions consistently and quickly.
• Maintain Contact Center knowledge base and make updates as needed.
• Determine when questions have policy or process implications and reach out to business process owners and/or policy owners to discuss potential need for process or policy updates. Coordinates solution with all users.
• Resolve incidents by working with Tier III systems support, business process owners, and policy owners to ensure issues get closed per established SLA.
• Escalate cases to Tier III HRMS, process owners, or policy owners, if the answer cannot be determined. Once the answer is determined through escalated cases to HRMS Business Analysts, document the resolution and train others on solutions as needed.
• Recommend, gain buy-in through collaboration, and implement process improvement opportunities.
• Consult with customers to determine needs and resolve questions.
• Participate on project teams as requested.
• Liaison with end-user training function to recommend topics for training based on case and data trends.
• Conducts case trend analysis and reporting.
• Forward transaction requests for processing to payroll, Unit HR, or Workforce Data Management teams.
• Recommend communications to the user community based on case and data trends.

Required Qualifications:

• BA/BS degree plus at least 2 years of experience, or a combination of education and/or experience to equal at least 6 years

Preferred Qualifications:

• Experience providing customer service in a call center environment, and with demonstrated knowledge of human resource topics and/or previous work as a business analyst. Must have a commitment to providing a professional level of customer service.
• Ability to work independently and in a team environment.
• Strong written and verbal communication skills.
• Strong analytical/problem-solving skills.
• Ability to determine appropriate times and methods for communications.
• Ability to work collaboratively with people with a variety of backgrounds, including business representatives from across the University, technology resources from IT, and business process owners.

Pay Range: $67,500-$70,000 annually; depending on education/qualifications/experience

Time Appointment: 100% Appointment

Position Type: Civil-Service & Non-Faculty Labor Represented Staff

Please visit the Office of Human Resources website for more information regarding benefit eligibility.

The University offers a comprehensive benefits package that includes:

• Competitive wages, paid holidays, and generous time off
• Continuous learning opportunities through professional training and degree-seeking programs supported by the Regents Tuition Benefit Program
• Low-cost medical, dental, and pharmacy plans
• Healthcare and dependent care flexible spending accounts
• University HSA contributions
• Disability and employer-paid life insurance
• Employee wellbeing program
• Excellent retirement plans with employer contribution
• Public Service Loan Forgiveness (PSLF) opportunity
• Financial counseling services
• Employee Assistance Program with eight sessions of counseling at no cost
• Employee Transit Pass with free or reduced rates in the Twin Cities metro area

While our salary ranges provide a framework, it is important to note that most of the
time, the initial pay may not reach the maximum of the range. This approach ensures
that compensation reflects the value and unique contributions of each candidate while
maintaining equity within our organization. As part of our commitment to fair and
equitable compensation, please be aware that the salary offered to incoming candidates
will be based on their individual credentials and experience.

Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will be given the opportunity to complete an online Application for the position and attach a cover letter and resume.

Additional documents may be attached after application by accessing your “My Job Applications” page and uploading documents in the “My Cover Letters and Attachments” section.

NOTE: Applicants are required to attach a resume to be considered for this position.

To request an accommodation during the application process, please e-mail jobcentr@umn.edu.

The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.

The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu

Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.

The University of Minnesota, Twin Cities (UMTC)

The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation’s most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations.

At the University of Minnesota, we are proud to be recognized by Forbes as a Best Employer for Company Culture (2026), Best Employer for Women (2023, 2025, 2026), and Best Employer by State (2022-2026). In 2026, we also received Culture Excellence & Industry Awards recognition for employee appreciation and work-life flexibility.