Human Resources Solution Center Specialist – Andover, MA

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In this role:

You have the opportunity to impact Mercury’s employee experience as a member of the HR Solution Center team. We are seeking a detail-oriented HR Specialist to specifically focus on learning/training and Benefits tickets and day-to-day support on Zendesk transactional tasks including but not limited to life qualifying events, unemployment claims, timecard questions and other related inquiries. This position requires a strong understanding of HR processes, exceptional organizational skills, and the ability to appropriately handle sensitive and confidential information.

Primary duties include:

• Providing client-focused support to our employees, responding to basic questions, and resolving issues within our SLAs
• Supporting the Talent and Total Rewards team as our main point of contact for general questions
• Supporting HR execution throughout the full employee value stream, from hiring to offboarding
• Processing employee status changes, transfers, and promotions accurately and timely
• Auditing input of data into HR systems to ensure compliance and accuracy
• Responding to employee inquiries regarding HR policies, procedures, and programs
• Collaborating with cross-functional teams to improve HR processes
• Participate in special projects and initiatives, and other duties as assigned
• All other duties as assigned

Required Qualifications:

• High School Diploma or GED required
• Typically Requires 2-3 years of relevant experience.
• Must have Experience with HRIS systems (platforms)
• Helpdesk experience
• Ability to work across numerous channels of communication including phone, email, Microsoft TEAMS, etc.
• Microsoft Office Suite skills
• High attention to detail with strong accuracy in transactional work and answering tickets

Preferred Qualifications:

• Bachelor’s degree
• Prior experience in HR
• Ability to collaborate with teams, cross functionally.
• Demonstrated ability to work within a fast-paced, deadline-oriented environment
• Demonstrated ability to work independently and be self-motivated
• Strong communication, customer service skills and ability to manage competing priorities
• Knowledge of HR practices, policies, processes, and systems in a multi-state environment

This is a hybrid role; the position would require on-site 3-5 days a week on-site work. This position can be in Andover, MA, Hudson, NH, Gulf Breeze, FL, or Huntsville, AL.

Mercury Systems is a technology company that makes the world a safer, more secure place. We push processing power to the tactical edge, making the latest commercial technologies profoundly more accessible for today’s most challenging aerospace and defense missions. From silicon to system scale, Mercury enables customers to accelerate innovation and turn data into decision superiority. Headquartered in Andover, Massachusetts, Mercury employs more than 2,300 people in 24 locations worldwide. To learn more, visit mrcy.com

Our Culture

We are committed to making Mercury a great place to work, no matter where our employees are located. We offer a casual and enjoyable atmosphere that allows employees to learn and grow. We help and care for one another and work as one to achieve results for us and for our customers. We value communication and transparency, and strive to foster two-way dialogue at all levels of the organization. We are committed to lifelong learning, offering comprehensive skills training and tuition reimbursement. Whether you’re just starting out on your career journey or you are an experienced professional, it’s important to us that you feel recognized and rewarded for your contributions.

To find out more about Why Mercury?, or visit the Mercury Community or find answers to general questions at Mercury FAQs

Mercury Systems is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, genetic information, creed, citizenship, disability, protected veteran or marital status.

As an equal opportunity employer, Mercury Systems is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans’ Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job Application process may contact the number below for assistance.

(978) 256-1300

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