Human Services Associate – Administrative

Full Time or Part Time: Full Time

Additional Detail

HUMAN SERVICES ASSOCIATE – FINANCE

JOB OPEN DATE: 05/09/2025

JOB CLOSE DATE: 05/25/2025

SALARY:

Departmental Hiring Range $35,774 – $45,755

Position Salary Range $35,774 – $56,272

JOB DESCRIPTION:

Under general supervision, performs clerical and clerical-administrative duties to provide a variety of services while working in one or more program areas in support of agency clients. Employees work in service and administrative program areas performing abroad variety of office and program support responsibilities that require applying office and administrative practices, policies and procedures to perform specific office support activities. Employee will be front facing to clients and will administer EBT education, cards, and receive requests.

Knowledge of principles and processes for providing customer and personal services (including customer needs assessment, meeting of quality standards for services, and evaluation of customer satisfaction); structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar; and administrative and clerical procedures and systems such as word processing, spreadsheets, managing files and records, and other office procedures and terminology.

Answers phones and routes calls to appropriate staff; Greets visitors, routes individuals to appropriate staff; Sorts and files alphabetically, numerically, or by other established method; Maintains and purges files and other records; Copies and distributes documents; Opens, sorts, date-stamps and distributes mail; Types correspondence, memos, reports and or forms from written source documents; Uses computers and office equipment in performance of typical duties.

Working knowledge of: human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; mathematics and research methods; and available community resources.

Demonstrated ability to: work with clients, co-workers, professionals, and the public; read and comprehend simple documents; write simple correspondence; follow written and oral instructions; perform basic mathematics; work with clients, professionals, co-workers and the public; plan, organize, and prioritize daily tasks; use correct spelling and basic grammar; and display common courtesy and be a team player.

Requires a valid driver’s license.

PREFERRED QUALIFICATIONS:

Graduation from high school including or supplemented by course work in secretarial sciences or business practices, and at least minimal direct customer contact experience in a local VA government DSS, related inquiry systems or any equivalent combination of training and experience which provides the required knowledge, skills and abilities.

Prefer Minimal level of experience in a local VA DSS with VaCMS and/or CommonHelp within the last 2 years.

SPECIAL REQUIREMENTS:

Applicants may be subject to a Criminal History Background search, Central Registry search, DMV/driving record check, and/or pre-employment drug screen. The investigation may include: fingerprint checks (State Police, FBI), local agency checks, employment verification and references, verification of education (relevant to employment), credit checks (relevant to employment) and other checks requested by the hiring authority. All offers of employment are contingent upon satisfactory results of the required checks and screenings.

CONTACT INFORMATION: vdssjobs@suffolkva.us

Suffolk Department of Social Services

135 Hall Avenue, Suite B

Suffolk, VA 23434

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