HVAC Truck Base Senior Controls Technician

What you will do

Under general supervision, conducts preventive maintenance, repair, installation, and commissioning and general servicing of HVAC Automation Systems (including detailed troubleshooting of systems). Responsible for high levels of customer satisfaction through direct, on site, customer interface. Mentors technicians on building automation activities. Properly completes required service documentation.

How you will do it

• Diagnoses and repairs complex electronic control system malfunction’s requiring extensive knowledge of a variety of electronic or digital controls systems and ability to test and write modifications in Johnson Controls software.
• Provides sketches of field changes and discrepancies for engineering corrections and drawings.
• Communicates with customer upon arrival and before leaving the work site. Ensures high levels of customer satisfaction. Meets regularly with customer to become familiar with operating problems. Keeps customer informed on the nature of service provided outstanding issues and recommends system enhancements, upgrades, and or repairs. Promotes the sale of add-on work.
• Manages assigned work to meet professional execution, of time and customer satisfaction. Reports problems or changes to management immediately. Interfaces with service manager, customer agents, TTL’s or subcontractors to coordinate activities as required in an ethical and professional manner.
• Adheres to all Johnson Controls and customer safety standards. Provides safety awareness on work sites.
• May provide training to customers on electronic control systems operations. Delivers manuals and documentation to the customer for training needs as required. Mentors and trains mechanical workforce on building automation systems. Provides support to the mechanical staff on non-complex, non-critical equipment.
• Conducts extensive self study (reading, research and practice) to improve and maintain technical proficiency in company’s product lines. Completes certifications as required by the company.