This position is responsible to facilitate outstanding customer service by building hydraulic and industrial hose assemblies in a fast paced, customer service driven business. This individual must have the ability to prioritize time wisely, handle stress well, and be proficient at determining the processes necessary to complete all tasks.
ESSENTIAL FUNCTIONS:
- Build hose assemblies for customers and stock in accordance with policy and procedures.
- Must be able to identify various types of fittings and hose and be able to offer replacement options for our customers.
- Design and estimate custom hose assemblies based on customer needs and Application.
- Create sales orders in order to provide a customer invoice for hose purchases.
- Adhere to good housekeeping and Contamination Control Standards.
- Maintain tooling and equipment in the hose room.
- Serves as a backup to the parts warehouse as needed.
- Performs daily bin and physical inventory counts.
- Pulls and packages parts to fill customer orders in a timely fashion.
- Delivers and provides pickup of parts, cylinders and components for service repairs when needed.
- Receives shipments. Identifies parts from shipments. Places parts in proper bin location.
- Bands and prepares packages and pallets for shipping.
- Performs daily safety inspections and maintains safety logs of mobile equipment.
- Follows assigned work schedule with consistent attendance/punctuality.
- Adhere to all customer care standards.
- Actively care and advocate safety at Western States. Adhere to all applicable safety policies, procedures and standards.
- May accomplish training and serve as a team member in support of Western States’ strategic programs, projects, and initiatives.
- Work within and promote corporate vision, mission, and values of the organization.
- Perform other duties as assigned.
KNOWLEDGE SKILLS AND ABILITIES:
- Ability to develop and maintain effective working relationships with others.
- Ability to operate a forklift.
- Ability to obtain forklift operators certification.
- Ability to learn and use computer systems for time entry, personnel data, e-mail, and basic dealer systems operational functions.
- Ability to work overtime and on call.
- Consistent attendance and punctuality.
education AND experience:
- Proof of high school diploma or General Education Degree (GED).
- Minimum 2 years’ experience, or 2 year as a Western States combined warehouse and/or delivery driver, or 4 years non-CAT warehouse experience required.
- Previous experience in hose production or warehouse is preferred.
- Mechanically inclined with a general understanding of machinery and hand tools.
- Proof of driver’s license and acceptable driving record.
- Must be able to communicate (speak, read, comprehend, write in English).
PHYSICAL CHARACTERISTICS:
- Must be able to sit for long periods of time along with walking, standing, climbing stairs, reaching, pushing, pulling, leaning and twisting.
- Able to lift up to 60 lbs. in accordance with Western States’ Lifting Safe Work Practice to include amount and approach.
- Must be able to meet all safety requirements for applicable safety policies.
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. It is not intended be an exhaustive list of all responsibilities, duties, and skills required of employees in this classification.
This role is designated as safety-sensitive.