JOB DESCRIPTION

Employment Type: Permanent
Contract Duration:

Why you will love working here

At IATA, we represent over 350 airlines worldwide, striving to make
aviation safer, smarter, more sustainable, and inclusive.

• Our Values are not just words on a page – they are the energy behind everything we do: ONE IATA – We collaborate across teams, TRUSTED – We do the right thing, INNOVATIVE – We make tomorrow better, INCLUSIVE – We embrace diverse perspectives.
• With over 30,000 courses available, we believe in continuous learning and support your growth in an ever-changing industry.
• Diversity, equity, and inclusion are our priorities. We are certified by the Equal Salary Foundation, offering equal pay and family-friendly policies.
• We encourage community involvement through volunteering and strive to make tomorrow better for aviation and our communities. We offer time off so you can support causes important to you.
• We promote work-life balance with flexible work options, including remote and hybrid work, a generous ”work from abroad” policy, and you get your birthday off!

About the team you are joining

The Airline, Airport and Security OCS department
provides the aviation industry with transformative Operational and Compliance
solutions helping to drive overall profitability and sustainability.

Within the department, the IATA Identity Services team
provides the aviation industry with coding and identification services which
power a globally connected travel ecosystem. We manage airport codes, airline
codes and travel seller identification and verification solutions on behalf of
the wider travel industry.

You will manage IATA’s products and services for the
standard identification of travel professionals across the value chain. This
covers existing well-established products such as the IATA / IATAN ID Card, as
well as new product development related to digital identification and expansion
into new segments.

What your day would be like

• Define and execute product strategy in collaboration with IATA teams and industry stakeholders
• Strategic product management and development of the next generation industry professional identification services, including the IATA / IATAN Travel Agent ID Card, and migration to a world powered by digital identities
• Develop go-to-market strategies and support marketing and sales activities to ensure product and financial targets are achieved
• Deliver product enhancements with prioritized features in line with defined roadmap
• Act as a leader in the employee digital identification space within IATA and the industry
• Expand portfolio into new industry segments as based on market research and industry knowledge
• Work with the operations and customer service teams ensuring smooth day-to-day operations
• Manage strategic vendors to support existing travel professional identification initiatives as well as new activities that support the product roadmap
• Engage closely with IATA and industry stakeholders and participate in industry forums to promote the value of industry professional identification and related personnel identity verification services
• Maintain full P&L ownership for the portfolio including managing budgets, forecasts, and financial reports
• Perform other duties as assigned by manager or supervisor

We would love to hear from you if have

• University degree (Bachelor or Master) in Business Administration, Economics, Marketing or equivalent
• Experience in commercial or product management, preferably within the airline industry, loyalty programs, or the broader travel and tourism sector
• Proven experience creating partnerships in the travel, loyalty, or cargo industries
• Knowledge of identity management solutions and hands-on experience with implementation
• Outstanding presentation and communication skills with ability to transmit messages effectively and concisely
• Strong leader, comfortable in managing multifunctional teams and external suppliers
• Strong interpersonal skills, ability to build sustainable relationships with stakeholders
• Comfortable in public speaking and influencing key stakeholders
• Attention to detail and an ability to sift through data to derive thoughtful insights
• Flexible, innovative, and can-do mentality and the ability to work in a complex, business critical and high-profile commercial environment and in ambiguous situations
• Fluency in written and spoken English, other languages desirable
• This is not a remote position; the successful candidate will be required to work three days from the office

Travel Required: Y

 

Learn more about IATA’s role in the industry, our benefits, and the team at iata/careers/. We are looking forward to hearing from you!