ICT Associate

Under the overall guidance of Operations Manager, and ICT Analyst, and the direct supervision of ICT Associate/G6, the ICT Associate/NPSA6 provides ICT services to the UNDP country office, field offices, and project teams, and implements ICT management systems and strategies, provides daily technical support to users of information management tools and technology infrastructure. The incumbent is also responsible for review and advice on the use of new technologies that will enhance the country offices.

Duties and Responsibilities:

• Ensure implementation of ICT strategies and introduction/implementation of new technologies.
• Ensure compliance with corporate information management and technology standards, guidelines, and procedures for the CO technology environment.
• Participate in development and implementation of Standard Operating Procedures in ICT services.
• Conduct market research and analysis and provide support in introducing new technology for CO system updating and improvement.
• Provide advice on and assistance in procurement of new ICT equipment for the CO and projects; and provide technical specifications and information on best options in both local and international markets. Review quotations and bids.
• Participate in development and implementation of ICT annual plan. Maintain the measures in place for business continuity and disaster recovery processes and procedures.
• Provide support to use of ERP functionality for improved business results and improved client services.
• Provide ICT support for key events.
• Ensure effective functioning of the CO hardware and software packages.
• Support effective functioning (installation, operation, and maintenance) of all UNDP hardware equipment and acquisition of hardware supplies.
• Perform specific technical functions, including changing of hardware electronic components (disks, memories, network wiring, power sources, etc.) and making routine repairs.
• Regularly monitor system performance and user feedback and recommend improvements to optimize operations and drive strategic outcomes.
• Assist in providing automation and digitalization support for both CO Operations and Programmes.
• Install commercial and in-house developed software and related upgrades.
• Support development of new automation tools using UNDP corporately developed platforms.
• Participate in developing Terms of Reference (TOR) for software products and provide monitoring and evaluation support to Programme teams during the development life cycle.
• Support provision of in-house development of tools for programme and operations when needed.
• Assist in identifying opportunities and ways of converting business processes into web- based systems to address the issues of efficiency (e.g., office management system, donor profile software, knowledge management systems).
• Ensure efficient network administration.
• Monitor the network connection daily to ensure a stable and responsive network environment.
• Ensure UNDP desktop and network resources are protected from malicious virus attacks and deploy countermeasures in the event of attacks.
• Implement cloud-based backup and restoration procedures for local drives. Install anti-virus programs on a timely basis.
• Respond to user needs and questions regarding network access.
• Maintain up-to-date parameters of information for the network clients and electronic mail.
• Trouble-shoot and monitor network problems.
• Maintain an up-to-date inventory and stock of supplies and spare parts in cooperation with the Administration and Procurement Teams.
• Ensure facilitation of knowledge building and knowledge sharing in the CO.
• Identify and promote different systems and applications for optimal content management, knowledge management and sharing, and information provision.
• Participate in the organization of training for the CO staff on ICT issues.
• Synthesize lessons learned and best practices in ICT.
• Provide sound contributions to knowledge networks and communities of practice.

Required Skills and Experience:

Education:

• Secondary education is required with formal training in IT systems, business software and/or web-based applications.
• A university degree in Information Technology, Information Management, Telecommunications and Computer Science will be given due consideration, but it is not a requirement

Experience:

• Minimum of 6 years (with high school diploma) or 3 years (with bachelor’s degree) of relevant working experience in network administration, web design, providing technical support for hardware/software or Cloud ERP environments, working with telecommunications facilities; and applying knowledge of database applications, web-based management systems and cloud infrastructure solutions.

Desired additional skills and competencies:

• Hands-on experience in design, implementation, troubleshooting and monitoring of ICT Systems, services and cloud platforms.
• Hands-on experience in design, implementation, troubleshooting and monitoring of ICT Networking services mainly Cisco Meraki Firewalls, Routers, Switches, and Wi-Fi devices, familiarity with fundamental information security concepts.
• Knowledge of UNDP’s rules and regulations would be an advantage.
• Proven experience in and knowledge of corporate email management systems IDAM as well as ERP system.
• Experience of working in ICT sector, such as ISPs or Telecom industries.

Required Language:

• Fluency in English and local languages of duty station Dari and/or Pashto is required.

Source: https://estm.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/23912