ICT Associate (short-term)

Background

Under overall guidance of the Operations Manager, as well as a direct supervision of the Requestor of specific services, ICT Associate provides ICT support services to UNDP Country Office and projects upon request.

Duties and Responsibilities

• Respond to and resolve help desk requests: provide technical support for both hardware and software issues the users encounter and quickly arrange repair for hardware in occasion of a failure.
• Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies.
• Install and test computer-related equipment; system performance tuning.
• Upgrade ICT systems as required for enhanced functionality and security issue resolution. Report any information security incidents or potential information security threats and take a proactive approach to information security.
• Provide technical support on organization of conferences, seminars, round tables, meetings and other online and offline events.
• Provide support on composition of Technical Specifications for procurement of IT equipment,  evaluate proposals received under procurement tendering procedures for procurement of IT equipment, as well as support with acceptance of procured IT equipment conforming its compliance with quality requirements.
• Provide support during the handover process to a new ICT Associate, ensuring a smooth onboarding experience.

Competencies

Business Management – Results-based Management – Ability to manage the implementation of strategies, programmes, and projects with a focus at improved performance and demonstrable results. Knowledge and understanding of relevant theories, concepts, methodologies, instruments, and tools.

Business Management  – Communication – Communicate in a clear, concise and unambiguous manner both through written and verbal communication; to tailor messages and choose communication methods depending on the audience. Ability to manage communications internally and externally, through media, social media and other appropriate channels.

Business Direction & Strategy –  Effective Decision Making – Take decisions in a timely and efficient manner in line with one’s authority, area of expertise and resources and take into consideration potential wider implications.

Business Direction & Strategy – Negotiation and Influence – Reach an understanding, persuade others, resolve points of difference, gain advantage in the outcome of dialogue, negotiates mutually acceptable solutions through compromise and creates win-win situations

Business Development –  Knowledge Generation – Ability to research information and to turn it into useful knowledge, relevant for context, or responsive to a stated need. Ability to apply existing concepts to new situations, and to develop new concepts to generate workable solutions and new approaches. Knowledge of relevant concepts, conceptual models, and theories that can be useful in addressing new situations.

Digital –  Tech literacy –  Ability to apply new digital tools or adapting their original use to create new insights, fresh perspectives or develop solutions. Understand the potential as well as the limitations of certain technological developments; being able to identify how technology can add value when it’s used as a “means to an end”

Digital & Innovation  – Co-creation – Ability to design and facilitate a process that enables a diverse group of stakeholders to solve a common problem, develop a practice, or create knowledge together. Ability to embrace diversity, work with a diverse group of stakeholders understand their interests, perspectives and views and tap into to them as a source for creativity. Ability to facilitate processes and create conditions that are open for diverse inputs, stimulate collaboration and sharing

Required Skills and Experience

Education:

Secondary education with relevant certifications in hardware and software management and application (Microsoft Certification, Cisco Certification). University Degree in Computer Science desirable, but it is not a requirement.

Experience:

6 years with secondary education or University degree and 3 years of relevant administration experience working in a mixed systems IT environment

• Ability to manage servers and networking equipment including installing, maintaining and upgrading of Microsoft Windows-based servers, desktops and laptops
• Strong understanding of different networking and telephony technologies
• Knowledge of LAN concepts and other fundamentals (Ethernet, Wi-Fi, DHCP, DNS, ADSL, Fiber, 3G/4G/5G, Azure AD, Intune etc.)
• Ability to support MacOS, iOS and Linux-based operation systems
• Good communication skills

Equal opportunity

As an equal opportunity employer, UNDP values diversity as an expression of the multiplicity of nations and cultures where we operate and, as such, we encourage qualified applicants from all backgrounds to apply for roles in the organization. Our employment decisions are based on merit and suitability for the role, without discrimination.

UNDP is also committed to creating an inclusive workplace where all personnel are empowered to contribute to our mission, are valued, can thrive, and benefit from career opportunities that are open to all.

Sexual harassment, exploitation, and abuse of authority

UNDP does not tolerate harassment, sexual harassment, exploitation, discrimination and abuse of authority. All selected candidates, therefore, undergo relevant checks and are expected to adhere to the respective standards and principles.

Right to select multiple candidates

UNDP reserves the right to select one or more candidates from this vacancy announcement.  We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.

Scam alert

UNDP does not charge a fee at any stage of its recruitment process. For further information, please see www.undp.org/scam-alert.