Implementation Support Specialist

position Title: Implementation Support Specialist
Work Location: Remote (80% Travel)
Assignment Duration: 12 months
Position Summary: Provide best-in-class execution of implementation activities and tasks in support of our organization’s portfolio of products.

Key Responsibilities:

• Coordinate and execute on Performance Verifications, End User Training, Go Live Support and Follow-Up Support phases within an implementation case.
• Ensure all administrative tasks are completed promptly and accurately.
• Understands key customer needs and builds relationships with key stakeholders within accounts and able to articulate the benefits of point-of-care testing.
• Demonstrate thorough understanding of key product attributes and product demonstrations.

Minimum Education:

• Bachelor’s degree or equivalent experience, preferably in Medical Technology, Nursing, Respiratory Therapy or a related field of study; Associate’s degree is acceptable with additional experience and demonstrated competence.

Minimum Experience/Training Required
Typically requires 2-4 years of experience in the healthcare industry to develop the competence required to meet the skills and responsibilities of the position.
Candidate should possess the following:

• Ability to manage multiple assignments across geography.
• Ability to convey communications clearly and concisely.
• Ability to form and develop interpersonal, professional relationships; display socially and professionally appropriate behavior.
• Ability to work independently and as a team member.
• Demonstrated initiative and problem-solving sills analytical and critical thinking skills.
• Ability and aptitude to use various databases and other computer software. Proficient in Microsoft Word.
• Willing and able to travel by all means of transportation. Overnight travel up to 80% of time to support business goals.
• Ability to prioritize.
• Strong organization, time, and project management.
• Ability and aptitude to provide solutions and contingency plans through comprehensive review of alternatives.
• Ability to speak confidently in public and to present material to upper management.
• Superior customer service by managing key relationships with stakeholders.

Notes:

• Exp Clinical Background
• Point of Care Testing Coordinator would be a good background
• Done professional training
• Critical Thinking Skills
• A lot of excel
• Agile, flexible

SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at nahr@spectraforce.com if you require reasonable accommodation.