IN-Director–Manufacturing_Customer Consulting–Advisory–PAN India

Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

Managed Services

Management Level

Director

Job Description & Summary

At PwC, our people in customer consulting specialise in providing consulting services focused on customer-related strategies and initiatives. These individuals analyse client needs, develop customer-centric solutions, and offer guidance and support to help clients enhance their customer experience and drive business growth.

As a customer consulting generalist at PwC, you will join other individuals who possess a broad range of skills and experience in customer consulting. You will analyse client needs, provide consulting services across different customer-related areas, and offer guidance and support to help clients develop and implement effective strategies to enhance their customer experience, drive business growth, and improve overall customer satisfaction.

• Why PWC

At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us.

At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations. “

Job Description & Summary

A career within Customer consulting Services will provide you with the opportunity to help our clients leverage transformation to enhance their customer experiences

Responsibilities: 

• Lead the design of integrations from point to point systems as well as holistic interchange services rendering effective data quality and dependable exchanges of digital information 
• Distributor Management System: Defining of key features of DMS, typical pre-requisites, typical outcomes / benefits
• B2B2C commerce: Understanding of retailer portals
• Trade Promotion Management Systems: Define of using trade promotion management tools, key features, inbuilt optimization, typical outcomes / benefits

o Salesforce Automation: Define SFA tools, key features, typical outcomes / benefits

Core skills & behaviors:

• Strong analytical and problem-solving capability
• Excellent communication skills – verbal, written, leadership communication
• Strong PPT and Excel skills
• Able to manage highly skilled and diverse teams
• Able to navigate ambiguity
• Able to structure analyses for complex problem statements and drive teams to generate insights and solutions
• Interacting and effectively managing senior client stakeholders
• Willingness to stretch, high learning agility (comfort with learning at speed) and can-do attitude
• Willingness to travel Responsibilities:
• Lead project teams to deliver client outcomes in sales effectiveness / sales acceleration / front- office areas
• Deconstruct complex problem statements for project teams and help structure the analyses and define solutions
• Review deliverables created by team and ensure high quality output
• Manage project staffing and timelines
• Manage client stakeholder engagement with mid to senior level stakeholders including CXOs
• Support business development efforts
• Support thought capital creation
• Mandatory skill sets 
• Distributor acquisition: Development of ideal distributor profile, value proposition for distributor, evaluation criteria, distributor lines-split, territory mapping
• Preferred skill sets 
• Route-planning: Designing and implementing outlet / retailer classification, retailer visit time, service norms by product, segment, region, beat planning

Sales execution: Drive sales discipline in sales call execution, total calls, visit time, visit activities, productive calls, cadence

• Sales training: Define and Conduct sales training at scale, training effectiveness evaluation
• Trade marketing: Define and deploy trade scheme formats, scheme planning and budgeting, scheme effectiveness evaluation (RoI), scheme disbursement and claims management
• Merchandising: Defining and driving merchandising norms, retailer segment-based targets, execution, and evaluation
• Market / channel segmentation: Define market strategy based on relevant market characteristics, identify datasets, create targetable segments
• RTM architecture: Define channel architecture considering market characteristics, pricing structures, high level partner RoI

o Sales org structure: Drive exercise to redesign sales org structure to align with strategic objectives of depth or extraction

• Partner RoI: Define ideal channel partner RoI and package it into a crisp value proposition
• Assortment mix placement: Define product placements at outlets and defining outlet level assortment mix based on market / outlet characteristics
• Distributor Management System: Defining of key features of DMS, typical pre-requisites, typical outcomes / benefits
• Years of experience required 
• Professional and educational background 
• Preferred consulting background (Big 4 – AD level; Accenture Strategy, O&W, A&M, or ATK 

Tenured Analyst or senior consultant level

• Relevant work experience – 10- 12 years, 2 years minimum of consulting experience
• Education from Tier I campuses – IIM A/B/C/L/K/I, ISB, SPJIMR, XLRI, MDI, FMS. If Tier II –

Other IIMs, IITB VJSOM / XIMB / NMIMS / IMT Ghaziabad / SIBM – more number of years of relevant work ex and references required

• Education Qualification 
• Qualifications: MBA

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required: Master of Business Administration

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Customer Consulting

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Business Case Development, Business Development, Business Expansion, Business Model Development, Business Transformation, Channel Partner Management, Coaching and Feedback, Communication, Creativity, Customer Analysis, Customer Engagement, Customer Experience (CX) Strategy, Customer Insight, Customer Relationship Management, Customer Retention, Customer Service, Customer Strategy, Customer Success, Customer Transformation, E-Commerce, Embracing Change {+ 29 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date

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