Incoming Medical Call Agent in Columbia, South Carolina

Description:

Provides prompt, accurate, thorough and courteous responses to all customer inquiries.

Inquiries may be non-routine and require deviation from standard screens, scripts, and procedures.

Performs research as needed to resolve inquiries.

Ensures effective customer relations by responding accurately, timely, and courteously to telephone, written, web, or walk-in inquiries.

Handles situations which may require adaptation of response or extensive research. Accurately documents inquiries.

Initiates or processes adjustments or performs other research as needed to resolve inquiries. Coordinates with other departments to resolve problems.

Responds to, researches and/or assists with priority inquiries and special projects as required by management.

Provides feedback to management regarding customer problems, questions and needs.

Maintains accurate records on complaints and/or other customer comments, and makes recommendations for changes to management.

Follows through on complaints until resolved or reports to management as needed.

Maintains basic knowledge of quality work instructions and company policies.

Assists with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations.

Maintains all departmental productivity, quality, and timeliness standards.

Assist with the training of new employees and cross training of coworkers.

Skills:

customer support, customer service, medical claims

Top Skills Details:

customer support, customer service, medical claims

Additional Skills & Qualifications:

Excellent verbal and written communication skills.

Proficient spelling, punctuation, and grammar.

Strong human relations and organizational skills.

Ability to handle high stress situations.

Good judgment.

Ability to handle confidential or sensitive information with discretion.

Ability to learn and operate multiple computer systems effectively and efficiently.

Required Software and Tools:

Basic computer operating skills.

Standard office equipment.

Preferred Software and Other Tools:

Knowledge of word processing, spreadsheet, and database software.

Work Environment:

Typical office environment.

Required Education:

High School Diploma or equivalent

Required Work Experience:

1 year of claims processing or customer service experience OR Bachelor’s Degree in lieu of work experience. Preferred Education: Associate Degree

Preferred Work Experience:

3 years-of customer service or call center experience.

Experience Level:

Entry Level

o Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.  If eligible, the benefits available for this temporary role may include the following:

§ Medical, dental, & vision

§ Critical Illness, Accident, and Hospital

§ 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available

§ Life Insurance (Voluntary Life & AD&D for the employee and dependents)

§ Short and long-term disability

§ Health Spending Account (HSA)

§ Transportation benefits

§ Employee Assistance Program

§ Time Off/Leave (PTO, Vacation or Sick Leave)

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About TEKsystems:

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.