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Asset management, administrative assistance, IT helpdesk
The United Nations Institute for Training and Research (UNITAR) delivers on its mandate to strengthen the capacities of beneficiaries through training, capacity development, applied research and related activities. Annually, the Institute organizes over 1,400 learning and knowledge-sharing events benefiting more than 500,000 beneficiaries around the world.
The position of Individual Contractor – Asset management support and IT helpdesk – is located in the Communication and IT Support Unit (CITSU), which oversees all communications activities and IT resources at UNITAR. CITSU provides users with the necessary software licenses, IT equipment, tools and systems to perform IT-related tasks in their daily work. This includes, communication and collaboration tools, internet access, intranet access, access to online platforms, web publishing tools, document and file management, and the virtual learning environment. The Unit works closely with the user community to identify, troubleshoot and resolve IT-related issues. With the new asset management policy in place, the Unit works with the Administration and Procurement Unit to ensure the proper management of the IT equipment by assisting the physical inventory verification and monitoring the inventory records.
The objective of the contract will be to help enhance the management of the IT equipment inventory by monitoring and updating the inventory records, evaluating and tracking IT equipment and assisting the physical inventory verification. The incumbent will also work as a first-level IT helpdesk to assist users with any hardware and software issues.
The incumbent is expected to work with minimum direct supervision using established procedure and policies. The incumbent will provide a service to users within and outside of UNITAR under the technical guidance of the IT specialist.
Under the supervision of IT specialist, the individual contractor will work on the following:
The Contractor will report to IT Specialist, Communication and Information Technology Support Unit.
Area of Specialization/Thematic Areas
Asset management, administrative assistance, IT helpdesk
Overview (Quick description of the funded project and its context)
The United Nations Institute for Training and Research (UNITAR) delivers on its mandate to strengthen the capacities of beneficiaries through training, capacity development, applied research and related activities. Annually, the Institute organizes over 1,400 learning and knowledge-sharing events benefiting more than 500,000 beneficiaries around the world.
The position of Individual Contractor – Asset management support and IT helpdesk – is located in the Communication and IT Support Unit (CITSU), which oversees all communications activities and IT resources at UNITAR. CITSU provides users with the necessary software licenses, IT equipment, tools and systems to perform IT-related tasks in their daily work. This includes, communication and collaboration tools, internet access, intranet access, access to online platforms, web publishing tools, document and file management, and the virtual learning environment. The Unit works closely with the user community to identify, troubleshoot and resolve IT-related issues. With the new asset management policy in place, the Unit works with the Administration and Procurement Unit to ensure the proper management of the IT equipment by assisting the physical inventory verification and monitoring the inventory records.
General objectives of the contract:
The objective of the contract will be to help enhance the management of the IT equipment inventory by monitoring and updating the inventory records, evaluating and tracking IT equipment and assisting the physical inventory verification. The incumbent will also work as a first-level IT helpdesk to assist users with any hardware and software issues.
The incumbent is expected to work with minimum direct supervision using established procedure and policies. The incumbent will provide a service to users within and outside of UNITAR under the technical guidance of the IT specialist.
Responsibilities/description of professional services
Under the supervision of IT specialist, the individual contractor will work on the following:
Measurable outputs/deliverables/schedule of deliverables
Performance Indicators for evaluation of results
Reporting structure
The Contractor will report to IT Specialist, Communication and Information Technology Support Unit.
Competencies
Education: Completion of secondary education supplemented by training in computers and computer systems.
Experience: At least 3 years of supporting IT services in an organization.
Language: Fluency in English (Oral and Written) is required. Working knowledge of French would be an advantage. Knowledge of other UN languages is an asset.
Minimum requirements
Education: Completion of secondary education supplemented by training in computers and computer systems.
Experience: At least 3 years of supporting IT services in an organization.
Language: Fluency in English (Oral and Written) is required. Working knowledge of French would be an advantage. Knowledge of other UN languages is an asset.
This position is located in Geneva, Switzerland and the individual contractor is required to work from the UNITAR office in Geneva. General conditions of contracts for the service of individual contractors apply. Individual contractors are responsible for determining their tax liabilities and for the payment of any taxes and/or duties, in accordance with local laws. UNITAR does not reimburse individual contractors for any taxes, duty, or other contribution payable by the individual contractors on payments made under the Individual contractor contract.
The Institute does not provide or arrange life or health insurance coverage for individual contractors, and they are not eligible to participate in the life and health insurance schemes provided by the UN for its staff members.
This is a locally recruited post and no relocation allowances apply. The successful candidate will be employed under a local contract and will not hold international civil servant status nor is he/she a “staff member” as defined in the United Nations Staff Rules and Regulations.
The United Nations shall place no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. (Charter of the United Nations – Chapter 3, article 8).
Remarks
This position is located in Geneva, Switzerland and the individual contractor is required to work from the UNITAR office in Geneva. General conditions of contracts for the service of individual contractors apply. Individual contractors are responsible for determining their tax liabilities and for the payment of any taxes and/or duties, in accordance with local laws. UNITAR does not reimburse individual contractors for any taxes, duty, or other contribution payable by the individual contractors on payments made under the Individual contractor contract.
The Institute does not provide or arrange life or health insurance coverage for individual contractors, and they are not eligible to participate in the life and health insurance schemes provided by the UN for its staff members.
This is a locally recruited post and no relocation allowances apply. The successful candidate will be employed under a local contract and will not hold international civil servant status nor is he/she a “staff member” as defined in the United Nations Staff Rules and Regulations.
The United Nations shall place no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. (Charter of the United Nations – Chapter 3, article 8).
Candidates are invited to submit their application as soon as possible and well before the deadline stated in the vacancy announcement. Due to the high number of expected applications, only selected candidates will be contacted for an interview.
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