Information and Communication Technology Analyst

Background

The United Nations Office for the Coordination of Humanitarian Affairs (OCHA) in Yemen provides comprehensive and timely information on humanitarian issues and relief efforts of UN agencies, NGOs and international institutions operating throughout the Republic of Yemen. The OCHA Administrative Unit is an integral part of the OCHA office and provides services both internally and externally and supports the work of the Humanitarian Country Team (HCT), the Inter-Cluster Coordination Mechanism (ICCM) national authorities and other humanitarian partners including NGOs in Yemen.

The Information and Communication Technology Analyst (NOB) will be based in Amman, Jorden. S/he will be a member of OCHA Yemen Office with a key role in supporting OCHA different units.

Under the direct supervision of the Head of the Administrative Unit and working as an integral part of the organization’s team, the incumbent will be ensuring maximum professionalism and adding capacity in supporting the mandate of OCHA.

OCHA Yemen strives to foster a diverse and inclusive work environment. Female candidates are strongly encouraged to apply for this position.

Position Purpose

The Information and Communication Technology Analyst is to provide end-user ICT support and support to all kinds of Technology for OCHA Yemen offices in a professional manner, ensuring the smooth operation of the ICT resources for OCHA secured network and communication infrastructure.

Duties and Responsibilities

Under the supervision of the Head of the Administrative Unit The Information and Communication Technology Analyst, will be responsible for the following duties:

1- Ensure implementation of ICT strategies as well as introduction and implementation of new technologies:

• Ensure full compliance with corporate information management and technology standards, guidelines and procedures for the CO technology environment. Provide leadership of the ICT team for effective and client-oriented services.
• Analyze the requirement for and elaborate internal policies and procedures on the use of ICT. Initiate CO ICT business process mapping and elaboration/establishment of internal Standard Operating Procedures (SOPs) in ICT management; and control the workflows in the ICT team. Participate in office business process re-engineering activities and ensure that business needs drive IT solutions related to corporate resource management.
• Conduct market research and analysis and introduce new technology for country office system updating and improvement.
• Provide advice on and assistance in procurement of new ICT equipment for the CO and projects; and provide technical specifications and information on best options in both local and international markets. Review quotations and bids.
• Participate in and provide expert advice and services for the whole duration of ICT procurement/tenders related to software development, hardware. building of data centers, and complex network settings for partners.
• Develop and update the ICT annual plan and road map. Develop and update the business continuity and disaster recovery plans, and ICT infrastructure and training plans. Follow up on their implementation.
• Provide support to the use of ERP functionality for improved business results and improved client services.
• Develop and implement CO information and documentation management system in accordance with OCHA policy and the country office needs.

2) Manage CO hardware and software packages.

• Ensure CO hardware and software platforms meet the OCHA corporate standards and needs of key CO business processes.
• Provide advice on maintenance of equipment and acquisition of hardware supplies.
• Prepare strategy for the upgrades and replacement of the existing office hardware and software infrastructure.
• Supervise the implementation of corporate OCHA systems.
• Supervisereplacement of specific hardware components.
• Supervise and advise on procurement or development of specific software systems.

3.) Manage engagement with CO Operations and Programme teams to ensure their automation and digitalization needs are met.

• Develop new software and oversee development of the new software packages (in-house or on the market), as required, for high impact results (e.g. office management system, electronic registry, intranet, etc).
• Develop new automation tools using OCHA corporately developed platforms.
• Develop Terms of Reference (TOR) for software products and provide monitoring and evaluation support to Programme teams during the development life cycle.
• Provide in-house development of tools for programme and operations when needed.
• Identify opportunities and ways of converting business processes into web-based systems to address the issues of efficiency (e.g. office management systems, donor profile software, knowledge management systems).
• Provide technical advice on web applications, development, management, hosting, publication, and maintenance.
• CO focal point for the IDAM and APAMA.

4.) Ensure efficient network administration.

• Monitor computing resources to provide a stable and responsive environment.
• Review reports on the network performance and issues and take corrective actions.
• Operate network utility procedures, define network users and security attributes, establish directories, menus and drive-mappings, configure network printers and provide user access.
• Ensure OCHA desktop and network resources are protected from malicious virus attacks and deploy countermeasures in the event of the attacks.
• Monitor cloud-based backup and restoration procedures and compliance for both server and local drives.
• Ensure timely upgrade of LAN infrastructure and Internet connectivity to meet OCHA requirements.
• Provide technical advice on network administration to other agencies as required.
• Regularly review parameters of information for the network clients and electronic mail.
• Trouble-shoot and monitor network problems.
• Prepare cost recovery methodology and calculations to provide transparent, timely and precise cost recovery of ICT services. Monitor the preparation of cost recovery bills.

5.) Ensure facilitation of knowledge building and knowledge sharing in the CO.

• Identify and promote different systems and applications for optimal content management, knowledge management and sharing, and information provision.
• Organize training for the operations/projects staff on ICT issues.
• Synthesize lessons learned and best practices directly linked to ICT management.
• Provide sound contributions to knowledge networks and communities of practice.

The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organization.

Supervisory/Managerial Responsibilities: Supervise staff in the ICT unit

Competencies

Core Competencies

Achieve Results: LEVEL 2: Scale up solutions and simplifies processes, balances speed and accuracy in doing work

Think Innovatively:LEVEL 2: Offer new ideas/open to new approaches, demonstrate systemic/integrated thinking

Learn Continuously: LEVEL 2: Go outside comfort zone, learn from others and support their learning

Adapt with Agility: LEVEL 2: Adapt processes/approaches to new situations, involve others in change process

Act with Determination: LEVEL 2: Able to persevere and deal with multiple sources of pressure simultaneously

Engage and Partner: LEVEL 2: Is facilitator/integrator, bring people together, build/maintain coalitions/partnerships

Enable Diversity and Inclusion: LEVEL 2: Facilitate conversations to bridge differences, considers in decision making

Cross-Functional & Technical competencies 

Business Direction & Strategy – System Thinking : Ability to use objective problem analysis and judgement to understand how interrelated elements coexist within an overall process or system, and to consider how altering one element can impact on other parts of the system

Business Management – Portfolio Management : Ability to select, prioritize and control the organization’s programmes and projects, in line with its strategic objectives and capacity; ability to balance the implementation of change initiatives and the maintenance of business-as-usual, while optimizing return on investment

Business Management – Working with Evidence and Data: Ability to inspect, cleanse, transform and model data with the goal of discovering useful information, informing conclusions and supporting decision-making.

Business Management – Digital Awareness and Literacy: Ability and inclination to rapidly adopt new technologies, either through skillfully grasping their usage or through understanding their impact and empowering others to use them as needed

Information Management & Technology- IT Customer Support: Ability to support customers on IT related issues and generate and contribute to continuous improvement processes to deliver a great user experience. Knowledge of ISO 9001 desirable. ITIL certification or similar is desirable.

Information Management & Technology – User Experience and Business: Analyst Capacity to translate efficiently users needs into IT requirements around human-centered design

Information Management & Technology – Network, Communication and Infrastructure Management : Ability to develop/integrate/operate/manage IT network, communications, Cloud or on-premise infrastructure, and new technologies like IoT. Cisco CCIE CCNP or similar is desirable.

Required Skills and Experience

Education:

• Advanced university degree (master’s degree or equivalent) in Information Systems, Information Management, Computer Science, Software Development or related field is required.
• A first-level university degree (bachelor’s degree) in combination with an additional two years of qualifying experience will be given due consideration in lieu of the advanced university degree.
• Certifications in CCNP, MSCA, MSCE or MCP are desirable

Experience:

• Minimum of 2 years (with master’s degree) or 4 years (with bachelor’s degree) of relevant experience that includes development and implementation of ICT strategies; web design and development of web-based office applications; providing technical support for Cloud ERP environments.
• Knowledge, management and supervision of ICT services and teams; working with hardware and software platforms, and telecommunications facilities and applying advanced knowledge of database applications, web- based and cloud infrastructure management systems is desirable.
• Relevant experience in the UN common system is desirable.
• Working experience in Networking (Cisco switches, Sophos firewall and MikroTik routers) is desirable.
• Relevant experience in managing information and communication technology systems in disaster response and/or complex emergencies in countries affected by disasters or conflict is desirable.
• Knowledge of Microsoft Office365 applications support, Webex, and One Drive,Azure Active Directory knowledge is desirable.
• Certifications in CCNP, MSCA, MSCE or MCP are desirable.
• Experience in administrative and or protocol support services are desirable

Language: 

• Fluency in English and Arabic languages is required.

Please note that continuance of appointment beyond the initial 12 months is contingent upon the successful completion of a probationary period.

Disclaimer

Applicant information about UNOCHA rosters

Note: UNOCHA reserves the right to select one or more candidates from this vacancy announcement. We may also retain applications and consider candidates applying to this post for other similar positions with UNOCHA at the same grade level and with similar job description, experience and educational requirements.

Non-discrimination

UNOCHA has a zero-tolerance policy towards sexual exploitation and misconduct, sexual harassment, and abuse of authority. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles. 

UNOCHA is an equal opportunity and inclusive employer that does not discriminate based on race, sex, gender identity, religion, nationality, ethnic origin, sexual orientation, disability, pregnancy, age, language, social origin or other status.

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