Information and Communications Technology (ICT) Analyst, NOB Nairobi Service Center, Information Technology Solutions Office

The Position:

UNFPA is expanding its global presence with a new office in Nairobi, Kenya, serving as an extension of its headquarters in New York. This office, projected to house approximately 150 personnel, will play a key role in supporting UNFPA’s work in the region and beyond.

The Information and Communications Technology Analyst position is critical to the success of this new office. Based in Nairobi and reporting to the Platforms and Services Specialist in New York, the ICT Analyst role is an integrated part of the Information Technology Solutions Office (ITSO) located at its headquarters in New York. The role will be responsible for the initial setup of the ICT infrastructure and the ongoing oversight, management and provision of ICT support services. The incumbent is responsible for overseeing the implementation of UNFPA ICT policies, systems, networking, and security standards in the office and for coordination of technical support by managed service providers.

How you can make a difference:

UNFPA is the lead UN agency for delivering a world where every pregnancy is wanted, every childbirth is safe and every young person’s potential is fulfilled. UNFPA’s strategic plan (2022-2025), reaffirms the relevance of the current strategic direction of UNFPA and focuses on three transformative results: to end preventable maternal deaths; end unmet need for family planning; and end gender-based violence and harmful practices. These results capture our strategic commitments on accelerating progress towards realizing the ICPD and SDGs in the Decade of Action leading up to 2030. Our strategic plan calls upon UN Member States, organizations and individuals to “build forward better”, while addressing the negative impacts of the Covid-19 pandemic on women’s and girls’ access to sexual and reproductive health and reproductive rights, recover lost gains and realize our goals.

In a world where fundamental human rights are at risk, we need principled and ethical staff, who embody these international norms and standards, and who will defend them courageously and with full conviction.

UNFPA is seeking candidates that transform, inspire and deliver high impact and sustained results; we need staff who are transparent, exceptional in how they manage the resources entrusted to them and who commit to deliver excellence in programme results.

Job Purpose:

The ICT Analyst ensures that technology is used effectively and efficiently within the Nairobi office, in alignment with the ICT policies and strategies, to support UNFPA’s mission and maximize its impact on achievement of the ICPD and SDG goals. Key results expected include:

• Effective implementation of Corporate ICT Strategies and Plans
• Effective end-user support
• Effective management of ICT and related resources
• Confidentiality, integrity and availability of all ICT Systems

You would be responsible for: 

A. Ensuring that corporate ICT strategies and plans are properly implemented:

• Oversee and manage shared ICT services provided by United Nations Offices in Nairobi (UNON), including negotiating service level agreements with UNON, monitoring service delivery and managing escalation of service delivery issues
• Analyze corporate ICT strategies and plans, adapting them to the Nairobi office’s specific needs, infrastructure limitations, connectivity challenges, and local regulations.
• Standardize software and hardware, implement robust cybersecurity measures, and provide staff training on ICT tools.
• Establish efficient communication channels (e.g., VoIP, video conferencing), and negotiate cost-effective contracts with service providers.
• Maintain and upgrade the local network infrastructure to ensure optimal performance, security, and scalability.
• In coordination with the UNFPA facilities office, implement an inventory system to track and manage all ICT assets and carry out secure disposal.
• Monitor ICT resource utilization and identify opportunities for improvement.
• Contribute to data management, knowledge sharing, and program monitoring and evaluation to align with UNFPA’s strategic goals.

B. Ensuring effective end-user ICT support by providing advisory support services, training, troubleshooting services and ad-hoc ICT assistance to users:

• Offer advisory services, training, troubleshooting, and ad-hoc assistance to users on ICT matters.
• Develop and implement plans for various ICT projects, ensuring work is carried out effectively and efficiently.
• Maintain, upgrade, and enhance existing ICT systems, including troubleshooting and providing ongoing user support.
• Manage vendor engagements, ensuring ICT services are aligned with contractual agreements and meet UNFPA’s quality standards.
• Collaborate with ITSO to define ICT training policies and programs, prepare training materials, and ensure staff receive appropriate training.
• Collaborate with ICT focal point in UNFPA Kenya country office on shared technologies and provide mutual coverage during annual leave or other absence

C. Ensuring responsible management of information technology resources. 

• Assess office IT needs, procure and install equipment cost-effectively, perform regular maintenance, uphold software/hardware standards, and maintain accurate inventory records.
• Track and monitor ICT investments and recurrent costs, proposing and implementing methods to increase cost-efficiency.
• Participate in planning, preparing, and monitoring office ICT budgets and plans, ensuring ICT input is incorporated into project proposals.

D. Providing support to ensure the confidentiality, integrity and availability of the ICT system, LAN/WAN and data security, including user access to computer and telecommunications facilities. 

• Ensure the confidentiality, integrity, and availability of the ICT system, LAN/WAN, and data security, including user access controls.
• Integrate telecommunications and information technology systems, ensuring appropriate data security and access controls, considering both local and wide area issues.
• Conduct periodic tests of disaster recovery arrangements and maintain emergency communication capabilities.
• Maintain compliance with Security Standards in the Nairobi office.
• Maintain a roster of qualified technical service and equipment providers for various IT-related areas, available during crises or emergencies.
• Prepare operational plans and identify resource requirements for ICT in the event of an emergency.

Qualifications and Experience: 

Education: 

• A Master’s degree in Information Technology, Computer Science, Engineering or related field is required.
• Related professional certifications are also desirable.

Knowledge and Experience: 

• 2 years of progressively responsible experience in at least one activity of ICT, preferably in network infrastructure or cloud-based application administration.
• Relevant certifications in hardware and software management and application required are desirable.
• Good knowledge of network infrastructure, Microsoft Windows, corporate ICT security and viral protection systems, ERP; Knowledge of Google Workspace is a big plus.
• Thorough knowledge of overall design and operating principles of ICT networks and of connectivity concepts.
• Ability to integrate the needs of the office automation, available resources and systems requirements and to solve systems/hardware/software problems.

Languages: 

Fluency in English. 

Required Competencies: 

Values:

Exemplifying integrity, 

Demonstrating commitment to UNFPA and the UN system, 

Embracing cultural diversity, 

Embracing change

Core Competencies: 

Achieving results,

Being accountable,

Developing and applying professional expertise/business acumen,

Thinking analytically and strategically,

Working in teams/managing ourselves and our relationships,

Functional Competencies:

• Logistical Support,
• Managing data,
• Managing documents, correspondence & reports,
• Managing information and workflow,
• Planning, organizing and multi-tasking,
• Providing conceptual innovation to support programme effectiveness,
• Generating, managing and promoting the use of knowledge and information;

Compensation and Benefits:

This position offers an attractive remuneration package including a competitive net salary plus health insurance and other benefits as applicable.

UNFPA Work Environment:

UNFPA provides a work environment that reflects the values of gender equality, diversity, integrity and healthy work-life balance. We are committed to ensuring gender parity in the organization and therefore encourage women to apply. Individuals from the LGBTQIA+ community, minority ethnic groups, indigenous populations, persons with disabilities, and other underrepresented groups are highly encouraged to apply. UNFPA promotes equal opportunities in terms of appointment, training, compensation and selection for all regardless of personal characteristics and dimensions of diversity. Diversity, Equity and Inclusion is at the heart of UNFPA’s workforce – click here to learn more.

Disclaimer:

Selection and appointment may be subject to background and reference checks, medical clearance, visa issuance and other administrative requirements. 

UNFPA does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process and does not concern itself with information on applicants’ bank accounts. 

Applicants for positions in the international Professional and higher categories, who hold permanent resident status in a country other than their country of nationality, may be required to renounce such status upon their appointment.

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