INFORMATION AND KNOWLEDGE MANAGEMENT OFFICER

Org. Setting and Reporting

This position is located in the Office of the Deputy Executive Secretary of the United Nations Economic and Social Commission for Latin America and the Caribbean (ECLAC) in Santiago, Chile . The Information and Knowledge Management Officer reports to Deputy Executive Secretary. The Economic Commission for Latin America and the Caribbean is one of the five regional Commissions of the United Nations. It was founded in 1948 with the purpose of contributing to the region’s economic and social development. Its mission includes the design, monitoring and evaluation of public policies and the provision of advisory services, expertise and training to Governments, as well as support for regional and international cooperation and coordination activities. Please visit our website at www.eclac.org for further information.

Responsibilities

Under the supervision of the Deputy Executive Secretary, the Information and Knowledge Management Officer will be responsible for the following duties: General • Contributes to the formulation of overall policies, procedures, objectives and guidelines affecting the development and maintenance of the Organization’s information and knowledge assets, non-current records and archives and delivery of reference services, archival description and systems management. • Conducts policy-oriented research and drafting on the applicability of information and knowledge management technology to records and archives using data from internal and external sources to develop policies, guidelines and procedures in keeping with technological developments, e.g., knowledge management strategy, strategy for long-term preservation and retrievability of electronic records. • Assesses and makes recommendations relating to the use of information and knowledge management systems. Provides reliable, up-to-date research and specifications for information and knowledge management technology and innovations applications relevant to production, exchange, outreach and preservation of knowledge. • Provides advisory services on recordkeeping practices include needs and business process analysis; organization and maintenance of UN knowledge and information assets; records preservation and disposition; and information and knowledge management strategy, policies and procedures, with an emphasis on technological applications. • Provide advisory and coordination services among the various offices responsible for knowledge dissemination, such as the Documents and Publications Division, the Web Unit, the Library, and substantive divisions. • Monitors the progress of projects in client offices, ensures compliance with Section standards and guidelines and provides assistance in identifying consultants as required and associated project Terms of Reference. • Advises other units and departments seeking expertise in information architecture and content organization, including Internet/Intranet sites, using in-depth understanding of institutional Internet/Intranet sites and knowledge management activities. • Researches, analyses and evaluates new applications and sources of information to track and follow-up ECLAC’s knowledge dissemination strategy within UN 2.0 framework strategy. • Evaluates and pilots emerging technologies (including software applications and associated hardware, e.g., document/correspondence management products, imaging and digitisation systems and optical disk storage media) to develop strategies for integrating records created in diverse systems into an electronic recordkeeping system; to plan and develop migration strategies for archival preservation of electronic records and to develop and maintain expertise necessary to advise Secretariat offices in the management of electronic records. • Evaluates applications and cost-effectiveness of services in relation to technology options and prepares data and recommendations for decision-making. • Provides technical services for the Section by evaluating hardware and software requirements, recommends purchases, tracks requisitions and monitors expenditures; oversees installation of hardware and liaises on the replacement of obsolete equipment. • Ensures the preservation of information and knowledge assets with continuing value by appraising records according to their administrative, legal, financial and/or historical value, develops and implements appropriate retention schedules with records-originating offices, monitors compliance with the requirement to transfer inactive records to Headquarters, and, where applicable, identifies non-core records for transfer to commercial storage and manages commercial storage contracts. • Develops and implements policies and guidelines relating to the preservation of and access to digital archives by establishing metadata requirements; retains schedules for incorporation into electronic recordkeeping systems; transfers, maintains security protocols; and selects standards for digitisation of finding aids and records and their electronic dissemination. • Manages information security by enforcing security-classification restrictions; facilitates declassification reviews by liaising with records-originating offices; and ensures the physical security and safety of the Organization’s records. • Maintains access and declassification standards by liaising with records-originating offices/offices of interest regarding access to security-classified materials and implements access and declassification determinations. • Carries out managerial responsibilities at the unit level relating to compliance with administrative requirements, programme planning, policy and procedure recommendations, budgeting, human resources and facilities management. • Develops client outreach strategy and programme and coordinates its implementation. • Represents the Section, as required, in departmental offices and at working groups, task forces and other fora, advocating knowledge management strategy implementation, recordkeeping and/or information perspectives and standards. • Participates in the planning and organizing of training for Headquarters and mission staff and users with respect to information and knowledge management. • Evaluates the performance of vendors and certifies invoices, as necessary • Guides, trains and supervises professional and general service staff in the various information and knowledge management functions and initiatives. • Performs other related duties, as required.

Competencies

• Professionalism: Demonstrates comprehensive knowledge and expertise in information and knowledge management, with a strong emphasis on strategies and practices for effective knowledge sharing, collaboration, and organizational learning. Possesses a deep understanding of electronic data maintenance, including appraisal, preservation, migration, and description, as well as records conservation and lifecycle management. Excels in supervising, advising, and coordinating diverse teams to achieve shared goals in knowledge management initiatives. Capable of conducting in-depth research and providing actionable recommendations on emerging trends and best practices in knowledge and information management. Demonstrates exceptional conceptual, analytical, and evaluative skills, enabling independent research and analysis to identify and address complex issues, formulate innovative options, and deliver well-supported conclusions and recommendations. The ability to analyze and interpret data in support of decision-making and convey resulting infor-mation to management. Exhibits pride in work and accomplishments, with a high level of professional competence and mastery of the subject matter. Operates with diligence and efficiency in meeting commitments, observing deadlines, and delivering results. Motivated by professional dedication rather than personal concerns, shows resilience and persistence in overcoming challenges, and maintains composure under pressure. Consistently integrates gender perspectives into work processes, ensuring equal participation and opportunities for women and men in all areas of responsibility. • Communication: Speaks and writes clearly and effectively; listens to others, correctly interprets messages from others and responds appropriately; asks questions to clarify, and exhibits interest in having two-way communication; tailors language, tone, style and format to match audience; demonstrates openness in sharing information and keeping people informed. • Teamwork: Works collaboratively with colleagues to achieve organizational goals; solicits input by genuinely valuing others’ ideas and expertise; is willing to learn from others; places team agenda before personal agenda; supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position; shares credit for team accomplishments and accepts joint responsibility for team shortcomings.

Education

Advanced university degree (Master’s degree or equivalent) in archival, information science, information systems, social science or related field. A first-level university degree in combination with two additional years of qualifying experience may be accepted in lieu of the advanced university degree.

Job – Specific Qualification

Successful completion of both degree and non-degree programs in data analytics, business analytics or data science programs is desirable.

Work Experience

A minimum of seven years of progressively responsible experience in modern archives management, record keeping, library, information management or related area is required. Experience in developing and overseeing systems and policies that promote the effective flow of knowledge across teams and departments, fostering collaboration and innovation, is required. Relevant experience in supervising and coordinating efforts to ensure that knowledge assets are preserved and utilized strategically to achieve institutional objectives is required. 2 years or more of experience in data analytics or related area is desirable.

Languages

English and French are the working languages of the United Nations Secretariat and Spanish is a working language of ECLAC. For the position advertised, fluency in both English and Spanish is required.

Assessment

Applicants will be assessed based on the information provided in their APs. Short-listed applicants might be contact by the Hiring Manager for further assessment.

Special Notice

• This position is temporarily available until December 31, 2025. If the selected candidate is a staff member from the United Nations Secretariat, the selection will be administered as a temporary assignment. – While this temporary job opening may provide the successful applicant with an opportunity to gain new work experience, the selection for this position is for a limited period and has no bearing on the future incumbency of the post. – Staff members of the United Nations common system organizations who will reach the mandatory age of separation or retirement within the duration of the current temporary need period are not eligible to apply. Submitting an application or selection for the current temporary job opening does not delay or increase the mandatory age of separation. – Retirees above the mandatory age of separation who wish to be considered for the current temporary job opening must indicate the reason for their last separation as “retirement.” Such retirees shall not be employed by the Organization, unless (a) the operational requirements of the Organization cannot be met by staff members who are qualified and available to perform the required functions; and (b) the proposed employment would not adversely affect the career development or redeployment opportunities of other staff members and represents both a cost-effective and operationally sound solution to meet the needs of the service. -At the United Nations, the paramount consideration in the recruitment and employment of staff is the necessity of securing the highest standards of efficiency, competence and integrity, with due regard to geographic diversity. All employment decisions are made on the basis of qualifications and organizational needs. The United Nations is committed to creating a diverse and inclusive environment of mutual respect. The United Nations recruits and employs staff regardless of gender identity, sexual orientation, race, religious, cultural and ethnic backgrounds or disabilities. Reasonable accommodation for applicants with disabilities may be provided to support participation in the recruitment process when requested and indicated in the application. – The United Nations Secretariat is committed to achieving 50/50 gender balance and geographical diversity in its staff. Female candidates are strongly encouraged to apply for this position. – A staff member holding a temporary appointment who is recruited in the Professional and above categories, on a temporary appointment, and placed on a position authorized for one year or longer may not apply for or be reappointed to his/her current position within six months of the end of his/her current service. For full information on eligibility requirements, please refer to section 5 of ST/AI/2010/4Rev.1 on Temporary Appointments -Although there is no right or entitlement to Flexible Working Arrangements, many of our staff work flexibly in many different ways. The following types of flexibility are usually possible: staggered working hours, compressed work week, scheduled breaks for learning activities and telecommuting (maximum 80.5 Km from the duty station). Please wait until the final stage of the offer to ask more about flexibility since the agreement is voluntary between the staff members and their supervisor and will depend on the organisational needs.

United Nations Considerations

According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term “sexual harassment” means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator’s working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment. Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment. Reasonable accommodation may be provided to applicants with disabilities upon request, to support their participation in the recruitment process. By accepting a letter of appointment, staff members are subject to the authority of the Secretary-General, who may assign them to any of the activities or offices of the United Nations in accordance with staff regulation 1.2 (c). Further, staff members in the Professional and higher category up to and including the D-2 level and the Field Service category are normally required to move periodically to discharge functions in different duty stations under conditions established in ST/AI/2023/3 on Mobility, as may be amended or revised. This condition of service applies to all position specific job openings and does not apply to temporary positions. Applicants are urged to carefully follow all instructions available in the online recruitment platform, inspira, and to refer to the Applicant Guide by clicking on “Manuals” in the “Help” tile of the inspira account-holder homepage. The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application. Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.

No Fee

THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.

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