Information and Records Systems Specialist

Information and Records Systems Specialist – NSW Trustee and Guardian

• Ongoing full-time – 35 hours per week.
• Location: Parramatta, Sydney or Newcastle. Flexible and hybrid working options available.
• Clerk Grade: Grade 7/8. Base salary $110,266 p.a. to $122,058 p.a. plus superannuation and annual leave loading.

This role is an excellent opportunity for someone with a strong foundation in records management who is ready to contribute meaningfully to a service-driven agency making a difference in people’s lives. If you’re excited about fostering a collaborative, results-oriented work environment, we’d love to hear from you!

About us 

At NSW Trustee and Guardian, we protect, promote and support the rights, dignity, choices and wishes of our customers. Whether we are writing a Will, acting as an executor, attorney, trustee, guardian, or financial manager, we are here for critical moments in our customers’ lives. Join our dedicated NSW Government agency and make a difference in the lives of over 47,000 people each year.

Our commitment to diversity 

Our workplace reflects the diverse community we serve. We encourage applications from all backgrounds, experiences, and abilities. This includes women, people with disability, Aboriginal and Torres Strait Islanders, the LGBTI community and people from culturally diverse backgrounds.

About the team 

The Information and Technology division drives digital innovation and the way we interact with our customers through the development of digital products, IT support, cyber security, and information management services.

About the role

Are you ready to make a real impact in information and records management? Join the NSW Trustee and Guardian’s Information and Technology division as an Information and Records Systems Specialist! This role offers a chance to lead the way in managing and optimising essential systems that drive our mission of safeguarding the rights, dignity, and wishes of the people of NSW. As a part of our dynamic team, you’ll play a key role in transforming the way we manage information to improve customer experience and efficiency.

As our Information and Records Systems Specialist, you will:

• Provide hands-on support, training, and administration of our Electronic Document and Records Management System (EDRMS) to ensure smooth and compliant operations.
• Deliver high-quality records management services to meet both agency and legislative standards.
• Work closely with our team to manage information systems support and helpdesk operations.
• Lead projects, implement quality assurance practices, and develop tailored solutions for our agency’s unique needs.
• This role is crucial to our commitment to excellence in customer service, playing a vital part in ensuring our clients and teams have reliable, timely access to essential records and information.

For more information about the position, view the role description.

About you

We’re looking for someone who is not just technically skilled but also passionate about delivering excellent service and working collaboratively. Our ideal candidate is a strong leader and mentor, ready to support and guide team members while balancing both day-to-day tasks and larger projects. You bring a blend of technical expertise in records management with the ability to communicate effectively with stakeholders and team members.

You should demonstrate:

• Solid experience in administering EDRMS systems in a regulatory environment (experience with OpenText Content Manager is a plus).
• Strong problem-solving skills and a proactive approach to resolving complex issues.
• Ability to lead and motivate a team, providing training and guidance as needed.
• Exceptional organisational skills, with an ability to prioritise competing demands and ensure compliance with quality and legislative standards.
• Commitment to customer service, ensuring needs are met promptly and professionally.

Essential requirements

• Tertiary qualifications in information management or other relevant fields and/or equivalent knowledge and/or substantial experience in the Information and Records management industry.
• Demonstrated experience in leading, coaching, and mentoring people.

What we offer

NSW Trustee and Guardian offers interesting, challenging and rewarding work that has real purpose. Other benefits of joining us include:

• Work-life balance with flexible work options (working from different work locations, variable start/finish times, job sharing)
• Various leave options (recreation, parental, and flex leave of up to 24 days per year)
• Career development including study leave and acting opportunities
• Access to Fitness Passport and employee assistance program, and annual flu vaccinations

Be part of something bigger. For more information about joining us, visit the Careers page on our website.

How to apply

To apply for this role:

• Complete the online application.
• Submit a resume (maximum five pages) and brief cover letter (maximum two pages) outlining your skills, experience and suitability.
• Answer the following targeted questions:

1. Please describe a time when you have taken the lead on a significant body of work with an Electronic Document and Records Management System (EDRMS). Please outline the nature of the body of work, your role and how it was successful?
2. Please describe a time when you were able to influence a key stakeholder on a new way of working?

Read: writing your job application for tips with the application process.

Closing date

Applications close 11:59pm, Sunday 9 February 2025.

For enquiries about the role, please contact Adrian Perna, Manager – Information Management via email: Adrian.perna@tag.nsw.gov.au.

For enquiries about the recruitment process, please contact Antonio Caswell, Talent Advisor via email: Antonio.caswell@tag.nsw.gov.au.

Please do not send/submit your applications directly via email, LinkedIn or SEEK. Only applications submitted via iworkfornsw will be accepted. 

Please note:

• If you need an adjustment in the recruitment process, please contact People and Culture via email at peopleandculture@tag.nsw.gov.au.
• Offers of employment will be subject to reference checks and relevant clearances.
• A talent pool may be created for future ongoing and temporary roles and is valid for 18 months.

Thank you for your interest in this role. We look forward to receiving your application.

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