Information Communication Technology Specialist (Intelligent Automation), NOC (Post # 134084) Global Shared Services Centre, Budapest, Hungary (Only for Hungarian Nationals)

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UNICEF works in over 190 countries and territories to save children’s lives, defend their rights, and help them fulfill their potential, from early childhood through adolescence.

At UNICEF, we are committed, passionate, and proud of what we do for as long as we are needed. Promoting the rights of every child is not just a job – it is a calling.

UNICEF is a place where careers are built: we offer our staff diverse opportunities for professional and personal development that will help them reinforce a sense of purpose while serving children and communities across the world. We welcome everyone who wants to belong and grow in a diverse and passionate culture, coupled with an attractive compensation and benefits package.

Visit our website to learn more about what we do at UNICEF.

We are committed, passionate, and proud of what we do. Promoting the rights of every child is not a job, it’s a calling.

UNICEF’s Global Shared Services Centre (GSSC) in Budapest, Hungary provides services to UNICEF offices globally in the areas of Finance, Human Resources, Payroll and Information Technology. For more information about GSSC please visit our webpage at Global Shared Services Centre (GSSC)  and check this YouTube.

How can you make a difference? 

The Business Innovation and Support (BIS) section brings together business expertise, technical skills, and project management across five key streams: Digital and Data Innovation, Business Process Innovation, Customer Support Services, Knowledge Management, and Release/Demand Management. The close collaboration among these five pillars underpins the successful delivery of GSSC’s mission.  

This new role is to lead a team and proactively drive process optimization through automation across the GSSC, fostering a culture of efficiency, innovation, and high-quality service delivery and improve business processes across the Centre’s service delivery streams, reduce manual effort, and strengthen operational performance. The role is also to champion the adoption of AI and intelligent automation, ensuring UNICEF remains at the forefront of digital transformation in the humanitarian sector. 

Key functions, accountabilities, and related tasks: 

  1. Lead Intelligent Process Automation (IPA) initiatives, integrating advanced automation technologies -including AI, machine learning, and cognitive services – to drive holistic transformation of business processes and deliver next-generation efficiency and effectiveness. 

  2. Enhance collaboration, build relationships and skills development
  1. Improve the delivery of results 

  1. Foster innovation 

To qualify as an advocate for every child you will have…

Minimum requirements:

  • Education:
    • An advanced university degree is required in computer science, software engineering, information technology management, business administration, or another relevant technical field is required. 

         *A first-level university degree in a relevant field combined with seven years of professional experience may be accepted in lieu        of an advanced university degree. 

  • Work Experience:

Required: 

  1. A minimum of 5 years of professional experience with progressive responsibility in business analysis, system analysis, solution design, software development/configuration, and integration. 

  1. 3–5 years of experience in requirements elicitation, business process analysis, and functional specification development, applying critical thinking in complex or high-pressure environments. 

  1. Experience in developing automation solutions using RPA technologies and workflow automation platforms, including UiPath, Microsoft Power Automate, Blue Prism, Winshuttle, or similar. 

  1. Experience in developing automation solutions using Intelligent Process Automation (IPA) platforms, with a strong emphasis on AI-driven software engineering.  

  1. Experience with programming languages and scripting tools such as AutoIt, PowerShell, VBA, VBScript, SQL, and experience in migrating existing bots and automation solutions to enterprise-ready platforms. 

  1. Demonstrated ability to communicate complex technical issues clearly in verbal and written formats to a range of audiences, including non-technical stakeholders. 

  1. Demonstrated knowledge and application of current and emerging AI technologies 

  1. Proven ability to identify opportunities for process optimization and innovation, implement automation solutions, and deliver measurable improvements in solution quality, efficiency, and business impact. 

Desirable: Experience with AI/ML frameworks, prompt engineering, cognitive automation, and integration of AI capabilities (such as computer vision, NLP, and predictive analytics) is highly desirable.

Asset: Experience working in a UN organization or other international/multi-stakeholder environment is an asset. 

  • Technical Skills Required:
  1. Strong knowledge of business process mapping, analysis, and optimization, with experience in applying lean or similar frameworks. 

  1. Experience with automation tools and platforms (e.g., RPA, workflow automation, scripting) and ability to translate business requirements into reliable solutions. 

  1. Experience with AI/ML tools and platforms (e.g., TensorFlow, PyTorch, Azure AI, AWS AI services) and the ability to translate business requirements into intelligent, automated solutions. 

  1. Familiarity with project/product management methodologies (Agile, Waterfall, or hybrid) for delivering automation initiatives. 

  1. Competence in data analysis and visualization tools (Excel, Power BI, Tableau) to monitor solution performance and support decision-making. 

  • Language Requirements: Fluency in both spoken and written English is required. Working knowledge of French and/or Spanish is an advantage. Knowledge of another official UN language (Arabic, Chinese or Russian) is an asset.

 Applicants must be nationals of Hungary and UNICEF GSSC does not facilitate MFA accreditation for locally recruited staff.

 As an advocate for every child, you will receive

Please visit Compensation and Benefit site on UNICEF Career page.

For every Child, you demonstrate…

UNICEF’s Core Values of Care, Respect, Integrity, Trust and Accountability and Sustainability (CRITAS) underpin everything we do and how we do it. Get acquainted with Our Values Charter: UNICEF Values

The UNICEF competencies required for this post are…

(1) Builds and maintains partnerships, (2) Demonstrates self-awareness and ethical awareness, (3) Drive to achieve results for impact, (4) Innovates and embraces change, (5) Manages ambiguity and complexity, (6) Thinks and acts strategically, (7) Works collaboratively with others  

Familiarize yourself with our competency framework and its different levels. 

Knowledge of the local language of the duty station is required for national professional category. 

UNICEF promotes and advocates for the protection of the rights of every child, everywhere, in everything it does and is mandated to support the realization of the rights of every child, including those most disadvantaged, and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, minority, or any other status

UNICEF encourages applications from all qualified candidates, regardless of gender, nationality, religious or ethnic backgrounds, and from people with disabilities, including neurodivergence. We offer a wide range of benefits to our staff, including paid parental leave, breastfeeding breaks and reasonable accommodation for persons with disabilities. UNICEF provides reasonable accommodation throughout the recruitment process. If you require any accommodation, please submit your request through the accessibility email button on the UNICEF Careers webpage Accessibility jobs-near-me.org UNICEF. Should you be shortlisted, please get in touch with the recruiter directly to share further details, enabling us to make the necessary arrangements in advance.

UNICEF does not hire candidates who are married to children (persons under 18). UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities. UNICEF is committed to promote the protection and safeguarding of all children. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check, and selected candidates with disabilities may be requested to submit supporting documentation in relation to their disability confidentially.

UNICEF appointments are subject to medical clearance.  Issuance of a visa by the host country of the duty station is required for IP positions and will be facilitated by UNICEF. Appointments may also be subject to inoculation (vaccination) requirements, including against SARS-CoV-2 (Covid). Should you be selected for a position with UNICEF, you either must be inoculated as required or receive a medical exemption from the relevant department of the UN. Otherwise, the selection will be canceled.

Remarks:

As per Article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity.

Government employees who are considered for employment with UNICEF are normally required to resign from their government positions before taking up an assignment with UNICEF. UNICEF reserves the right to withdraw an offer of appointment, without compensation, if a visa or medical clearance is not obtained, or necessary inoculation requirements are not met, within a reasonable period for any reason. 

UNICEF does not charge a processing fee at any stage of its recruitment, selection, and hiring processes (i.e., application stage, interview stage, validation stage, or appointment and training). UNICEF will not ask for applicants’ bank account information.

In this role, you will collaborate with colleagues across multiple locations. For effective collaboration, we encourage flexible working hours that accommodate different time zones while prioritizing staff wellbeing.

Humanitarian action is a cross-cutting priority within UNICEF’s Strategic Plan. UNICEF is committed to stay and deliver in humanitarian contexts. Therefore, all staff, at all levels across all functional areas, can be called upon to be deployed to support humanitarian response, contributing to both strengthening resilience of communities and capacity of national authorities.

All UNICEF positions are advertised, and only shortlisted candidates will be contacted and advance to the next stage of the selection process. An internal candidate performing at the level of the post in the relevant functional area, or an internal/external candidate in the corresponding Talent Group, may be selected, if suitable for the post, without assessment of other candidates.

Additional information about working for UNICEF can be found here.

Advertised: Central Europe Standard Time
Deadline: Central Europe Standard Time

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