Information Management Analyst

Information Management Analyst – (25142467)

Our services impact EVERY Montanan!

MISSION STATEMENT

To be the nation’s most citizen oriented, efficiently administered, state tax agency.

The Montana Department of Revenue administers almost 40 state taxes, property appraisals, alcoholic beverage laws, cannabis laws, and unclaimed property for the state of Montana. The Information Management and Collections Division serves Montana citizens and businesses through processing tax returns, refunds, and payments timely and accurately, integrating improved technology to enhance the user experience, increasing electronic filing, resolving overdue debt, and collection other state debt.

What We Can Offer You

The State of Montana’s comprehensive benefits package includes:

• Health, dental, and vision care; life insurance; and long-term disability. The State currently contributes $12,648/year toward these benefits.
• Free health care for employees and eligible family member at Montana Health Centers.
• Employee Assistance Benefits including counseling, legal assistance, well-being coaching, financial information, which are free resources.
• Retirement plans- The State currently contributes 9.17%, vested after 5 years of continuous employment.
• Paid vacation- starting at 15 days a year.
• Sick leave- 12 days a year.
• 11 holidays, including a floating holiday, which can be used any time.
• Flexible hours.
• Eligibility to participate in the Public Service Loan Forgiveness (PSLF) program.

Visit the Health Care and Benefits Division for more information at https://benefits.mt.gov/. In addition to employee benefits, there are a wide range of advancement opportunities throughout the Department of Revenue.

DUTIES

Job Overview:

This position resides in the Information Management and Collections Division of Department of Revenue. The incumbent supports the department’s Records and Information Management (RIM) program by coordinating planning efforts, evaluating processes, and ensuring consistent implementation across the agency. Responsibilities include providing training and guidance to staff, assisting with record classification, and promoting agency initiatives to internal and external stakeholders. This role also contributes to the integration of records and information management practices within the agency’s broader data governance framework and monitors program activities to support continuous improvement. This position reports to the Information Governance Unit Manager and does not supervise other staff.

Knowledge of:

• Business administration
• Information systems management
• Metadata principles
• Taxonomy development
• Data classification
• Electronic content management
• RIM industry trends, best practices, principles, and standards
• Customer service methods and techniques
• Program management and project planning
• Documenting technical specifications
• Data processing

Skills in:

• Research and analysis
• Technical troubleshooting and workflow design.
• Risk identification and mitigation.
• Collaboration and stakeholder engagement
• Documenting instructions, FAQs, training materials and procedures
• Accuracy and attention to detail
• Conflict resolution
• Microsoft programs and other database applications
• Written, verbal, and interpersonal communication
• Identifying system problems and resolving them

You’ll thrive in this role if you:

• Demonstrate self-motivation
• Lead group training and build stakeholder understanding of complex systems
• Follow instructions
• Interpret and apply regulations with precision and clarity.
• Provide timely, customer service
• Exercise discretion with confidential information.
• Handling multiple priorities under deadlines
• Organize tasks and adapt in a fast-paced environment
• Develop technological responses
• Deliver public presentations and training

Special Requirements

Eligibility for employment will be subject to the following:

• Criminal Background Checks. Circumstances involving convictions will be reviewed.
• Tax status must be current. Circumstances involving tax status issues will be reviewed.

Working Conditions

• Work hours may exceed 40 hours from time to time, including weekends.
• Office environment.
• Lifting is infrequent, less than 15 pounds.
• Some travel may be required, must have a valid driver’s license.

To be considered for any DOR position, applicants must complete and submit their application online and upload any required documents. DOR is an equal opportunity employer. Women, minorities, and people with disabilities are encouraged to apply.

• This is an incomplete list of job duties. For a complete job description please contact Human Resources. (dorhr@mt.gov or 406-444-9858)

(All computer systems and tax guidelines will be trained on the job.)

REQUIRED APPLICATION MATERIALS

Please submit the following application material:

• Resume
• Complete state application
• Cover letter

Submissions incomplete or missing relevant materials will not be reviewed or considered.

Applicant Pool Statement: If another department vacancy occurs in this job title within six months, the same applicant pool may be used for the selection.

REMOTE/TELEWORK: This position may be eligible to work from an approved worksite, however the successful candidate must be a primary resident of Montana as a condition of employment. This position would be required to report to a Department of Revenue office assigned by the supervisor. Employees must meet and sustain Department of Revenue telework eligibility requirements and supervisor’s approval to participate in the DOR Telework Program. Fulltime telework is not available.

Training Assignment: This agency may use a training assignment. Employees in training assignments may be paid below the base pay established by the agency pay rules. Conditions of the training assignment will be stated in writing at the time of hire.

Successful applicants are required to successfully pass DOR tax and background check(s).

EDUCATION / EXPERIENCE

The minimum level needed on the first day of work is:

• Associate degree or equivalent work experience in computer science, management information systems, business administration or related field, and
• Two years of job-related experience with two years’ experience in tax administration, performing detailed technical work, data processing, technical troubleshooting support role, application support, experience working with external clients and providing support for online applications, and documenting requirements for online or desktop software.
• Other combinations of education and equivalent work experience will be evaluated on a case-by-case basis.

Applicant Pool Statement: If another department vacancy occurs in this job title within six months, the same applicant pool may be used for the selection. Training Assignment: This agency may use a training assignment. Employees in training assignments may be paid below the base pay established by the agency pay rules. Conditions of the training assignment will be stated in writing at the time of hire.

Salary: $

66,443.00 – 68,774.00 Yearly

Telework Eligibility: Telework Eligible (Full-time telework is not available. Telework schedule must be supervisor approved.) Benefits Package Eligibility: Health Insurance, Paid Leave & Holidays, Retirement Plan

Number of Openings

: 2 Employee Status: Regular Schedule: Full-Time

Job Type

: Standard

Shift

: Day Job

Travel

: Yes, 5 % of the Time

Primary Location

: Helena

Agency: Department of Revenue Union: Montana Federation of Public Employees

Posting Date

: Oct 24, 2025, 6:00:00 AM

Closing Date (based on your computer’s timezone)

: Nov 11, 2025, 6:59:00 AM

Required Application Materials: Cover Letter, Resume

Contact Name: Human Resources jobs-near-me.org Contact Email: dorhr@mt.gov jobs-near-me.org Contact Phone: 406-444-9858 The State of Montana has a decentralized human resources (HR) system. Each agency is responsible for its own recruitment and selection. Anyone who needs a reasonable accommodation in the application or hiring process should contact the agency’s HR staff identified on the job listing or by dialing the Montana Relay at 711. Montana Job Service Offices also offer services including assistance with submitting an online application.

State government does not discriminate based on race, color, national origin, religion, sex, sexual orientation, gender identity or expression, pregnancy, childbirth or medical conditions related to pregnancy or childbirth, age, physical or mental disability, genetic information, marital status, creed, political beliefs or affiliation, veteran status, military service, retaliation, or any other factor not related to merit and qualifications of an employee or applicant.

Read Full Description