Information Management Analyst Lead

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position.

Responsible for driving overall program efficiency and effectiveness outcomes in the functions they are leading. Responsible for implementation of various techniques and tools, to support data management efforts with business owners and technical teams to manage and analyze information and data including master and reference data in adherence to USAA internal policies, standards, procedures, and external laws and regulations. This role will support one or more information management functions:

• Metadata management to ensure information is understood.
• Data Quality to ensure data is measured and trusted.
• Retention Management to ensure data is retained and purged appropriately.
• Data Security to ensure data is accurately secured and handled based on sensitivity and regulatory requirements. Partnering with EDAO and other individuals in the IMA community to share best practices and drive stronger companywide outcomes.

This may include working with the Information Asset Stewards and technical Owners to log data sources, support the Authoritative Data Source certification, ingest metadata and data lineage into the Enterprise Data Repository, provide data quality oversight, monitor data SLAs and data quality index, remediation times, and monitor material modifications to ensure re-certification occurs if warranted.

What you’ll do:

• Assist IMA Director in ensuring that information management practices are integrated into appropriate business and technology processes in support of the Information Governance policy.
• Identify and influence opportunities for process improvements across all IMA responsibilities and processes across data spokes.
• Lead discussions with cross-functional teams on complex problems. Align best practices and tools based on business needs and driving the efficiency and effectiveness of the program.
• Influence or assist with prioritization of work based on criticality and risk.
• Influence others across business areas and levels to implement and improve information solutions.
• Responsible for the maintenance and validity of Information Asset Inventories.
• Champion and support delivery of information in accordance with Information Governance standards and data management practices.
• Lead the integration of Information Management practices into existing processes including ability to incorporate data management practices into new and emerging information technologies or complex situations.
• Lead Data Lineage collection and stitching to ensure complete end to end data flow of critical data.
• Lead the identification of and resolution of complex data quality concerns or issues.
• Assist Steward in the design of data quality rules, thresholds, and standard metrics of quality for data elements that support critical business processes in complex situations.
• Development of process improvements to mitigate data quality risks including data quality plan development and overseeing the implementation of data quality controls.
• Define and coordinate high risk data quality corrective action plans.
• Lead all aspects of compliance assessment process by reviewing and documenting failures from data quality compliance assessment checks.
• Lead the implementation of Data initiatives within their data spoke that help mitigate data risk and perform root cause analysis to identify areas for improvement.
• Influence others to implement and improve data quality practices.
• Develop Master and Reference Data processes to align with Enterprise Policies and Standards.
• Ensure quality and maintenance of master and reference data.
• Coordinate compliance assessment process by identifying and escalating items that may be a risk to the corporation.
• Partner with IT and other Information Management resources to define and implement complex Access Management strategies in alignment with Information Governance policies.
• Lead Privacy initiatives through classification and analysis of sensitive data.
• Ensure compliance and remediation of sensitive data to ensure accurate mitigation of inherent risk. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor’s Degree in Business or Science discipline; OR 4 years of related data and analytics or technical experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
• 8 years of experience in in an information management practice, business application function, or data delivery; OR If advanced degree in a Business or Science discipline, 6 years of experience in data and analytics, technical, or business relevant function.
• Demonstrated expertise to develop and implement of Strategies or Processes related to Information Management in complex situations.
• Proven experience leading projects or programs in which you applied data management practices and tools to address data management risks and concerns during data lifecycle.
• Advanced SQL knowledge including SQL-based languages.
• Demonstrates the ability to lead efforts of analysis and resolution of problems or issues; identifies when and how to escalate problems to the appropriate level.
• Experience in synthesizing key information/data and research to recommend information management initiatives that meet business goals.
• Experience leading project teams or support teams to define, redefine, or continue management of data.
• Experience working in Agile Methodology.
• Demonstrated expert communication skills with the ability to deliver presentations to all levels of management including concise presentation of complex technical details.
• Indirect leadership of others to deliver results.
• Demonstrated information management expertise including experience coaching and mentoring others on information management practices.

What sets you apart:

• Industry experience within Property & Casualty insurance.
• User Acceptance Testing (UAT) experience.
• Guidewire data experience.
• Experience with the following: Jira, Snowflake, SQL, Python and Excel.

Compensation range: The salary range for this position is: $164,780 – $296,610.

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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