Information Management Analyst – Mid Level

Why USAA?

Let’s do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They’re what guides everything we do – from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

We are seeking a dedicated Information Management Analyst for the Analytics Enablement team within Marketing Data & Analytics. 

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position.

The Analytics Enablement team’s vision is to ensure USAA’s Marketing organization has industry-leading marketing measurement by blending data, technology, and analytics to enable more timely optimization decisions for in-market campaigns so that we maximize return on marketing investment and supports marketing line of business teams throughout the marketing lifecycle. This role is critical to in-housing Paid Media data on-premise at USAA and will be engaged in all phases of the data management lifecycle with experience in how to plan, deliver, and advertising/marketing data.

This role will support one or more information management functions:

• Metadata management to ensure information is understood.
• Data Quality to ensure data is measured and trusted.
• Retention Management to ensure data is retained and purged appropriately.
• Data Security to ensure data is properly secured and handled based on sensitivity and regulatory requirements.

This will include Information Asset Stewardship to log data sources, support the Authoritative Data Source certification, ingest metadata and data lineage into the Enterprise Data Repository, provide data quality oversight, monitor data SLAs and data quality index, remediation times, and monitor material modifications to ensure re-certification occurs if warranted.

What you’ll do:

• Identify opportunities for process improvements across all IMA responsibilities and processes.
• Participates in and possibly lead discussions with cross-functional teams to drive consistency, efficiency and effectiveness of the information management.
• Participates in development of best practices and tools based on business needs.
• Maintains Information Asset Inventories. Ensures data and assets are classified appropriately.
• Supports delivery of information in accordance with Information Governance standards and data management practices through documentation, collaboration, and execution of defined processes.
• Maintains metadata repository and proper metadata association.
• Reviews, validates, and records metadata and data quality information.
• Develop process improvements and enhancements to mitigate data quality risks including data quality plan development, implementing data quality rule checks, monitoring data quality results, reports and dashboards, as appropriate.
• Documents and updates data quality corrective action plans.
• Supports compliance assessment process by reviewing and documenting failures from data quality compliance assessment checks.
• Recommends Master and Reference Data processes and procedures to align with Enterprise Policies and Standards.
• Creates and maintains reference data in accordance to defined processes and procedures.
• Manages quality and maintenance of master data as it is created.
• Help define and drive implementation of processes and enhancements to mitigate data quality risks.
• Supports compliance assessment process by identifying and escalating items that may be a risk to the corporation.
• Supports Privacy initiatives through classification, tagging, and analysis of sensitive data.
• Ensures compliance and remediation of sensitive data in accordance to defined policies and processes. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor’s Degree in Business or Science discipline is required; OR 4 years of related data and analytics or technical experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
• 4 years of experience in an information management practice, business application function, or data delivery; OR If Advanced degree in a Business or Science discipline, 2 years of experience in data and analytics, technical, or business relevant function
• Basic working experience following data management practices and theories and utilizing tools to implement data management to address data management risks and concerns.
• Intermediate Working SQL knowledge including SQL-based languages.
• Ability to build business knowledge through meaningful partnerships at the individual contributor and leadership levels.
• Demonstrates skills in understanding and correcting data discrepancies, identifying data anomalies, and root cause analysis.
• Demonstrated advanced communication skills with the ability to deliver presentations to all levels of management.

What sets you apart:

• Experience in Agency/Paid Media data management and data hygiene.
• Experience integrating and aggregating media data from advertising partners and platforms into databases and marketing capabilities.
• Experience in data lineage source to target identification, correcting data discrepancies, identifying data anomalies, root cause analysis, and detecting gaps/opportunities across data migration.
• Experience with following technologies/tools: Adverity, AWS/S3, Snowflake, Jira

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $89,990 – $172,000.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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