Information Management Assistant

The International Rescue Committee (IRC) responds to the world’s worst humanitarian crises, helping to restore health, safety, education, economic well-being, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world’s largest international humanitarian non-governmental organizations (INGO), working in more than 40 countries and more than 25 US cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you’re a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

JOB OVERVIEW

The Information Management Assistant (IMA) is responsible for supporting the IM team in daily tasks and operations, including delivery assistance to beneficiaries. They will perform daily checks of registration data and support the provision of cash assistance to beneficiaries using various financial service providers.

KEY RESPONSIBILITIES

• Ensure timely and accurate entry of the data into the relevant databases.
• Process payment of assistance using IRC’s external payment platform RedRose: data cleaning, deduplication, payment groups etc.
• Process payments using different IRC’s external finance servicex` providers.
• Process top-ups and reconciliations to finance operations.
• Follow up with issues related to registration data and transactions.
• Generate regular reports and other data analysis/visualization using IRC developed forms/database
• Generate reports on a weekly, monthly and quarterly basis (Statistical & Graphical) only using non-identifiable information.
• Modify existing data tracking sheets and databases according to requirements as led by the Cash and Basic Needs Managers and Coordinator.
• Provide ongoing support to the Cash and Basic Needs staff data collection and use of data collecting forms in the field.
• Act as the focal point for follow-up with Cash and Basic Needs staff where needed.
• Work with client feedback team to responses of client feedback
• Perform other duties, as needed or requested by the supervisors.
• Ensure quality information management including client count in coordination with the Cash and Basic Needs coordinator and the information management team.
• Support the timely information sharing regarding challenges and needs at the field level

JOB REQUIREMENTS 

Education:

University degree, in addition, technical courses on data management are preferred. Background in computer science and/or data analytics is preferred. 

Experience:

• Experience in humanitarian programs will be an additional advantage
• Experience developing and managing databases and conducting statistical analysis and reporting
• Knowledge of and experience with Commcare, RedRose or similar data collection tools (Kobo Toolbox)
• Good skills and experience reporting using Excel and extracting information from the master database and running reports

Demonstrated Skills and Competencies: 

• Demonstrated capacity for working effectively in a diverse and multi-disciplinary team environment
• Advanced knowledge and skills in Microsoft Excel, including creating tables and forms, data analysis, using pivot tables, and charting/visualizing data in dashboard format.
• Strong attention to detail and excellent data entry skills
• Excellent communication and presentation skills
• Demonstrated understanding of and ability to maintain confidentiality and respect for clients/beneficiaries
• High degree of flexibility and strong ability to organize work, meet deadlines, maintain composure, prioritize work under pressure, coordinate multiple tasks and maintain attention to detail
• Computer literate, including Microsoft Word and Excel
• Positive and professional attitude, including ability to lead and work well in a team setting

Language: 

Fluent in Ukrainian, English will be an asset.

REPORTING STRUCTURE AND TEAM COLLABORATION

Internal cooperation of IRC with: Cash and Basic Needs Coordinator, Cash and Basic Needs Manager, Senior Cash and Basic Needs Officer, Monitoring and Evaluation Manager, MEAL Manager. Support the timely information sharing regarding challenges and needs at the field level.

WORK ENVIRONMENT AND OTHER RELEVANT INFORMATION

These are some examples of other relevant information to include, but is not an exhaustive list. Include the points that are relevant for your position or add more.

• This role requires full-time work in the office
• Applicants must have a home or alternate workspace where they can effectively complete their work during regularly scheduled work hours.
• Exempt from overtime
• Work in the matrix organization
• Fast pace of working, multitasking and stressful work
• The organization cares about staff and provides flexible working options (start early-finish early, start later-finish later, remote work)

Staff can ask for accommodation of a workplace. Specific requests can be discussed with HR. 

IRC employees are eligible to the following benefits:

• Competitive salary
• Purposeful job and development opportunities
• English classes and unlimited online training courses
• Life Insurance
• Medical insurance for staff and family members
• Free psychological support to employees and their family members
• 30 calendar days of annual vacation with flexibility beyond the legally set minimum requirements
• Up to 10 days of paid medical leave

PROFESSIONAL STANDARDS

IRC builds diverse and inclusive teams of professionals who promote team engagement, inclusion and cohesion, critical reflection, power sharing, debate, and objectivity to deliver the best possible services to our clients. 

The International Rescue Committee is determined to protect the people it serves, its staff and any person associated from all kinds of harm, abuse, and violence, including sexual exploitation, abuse and harassment. It is committed to taking all necessary preventive measures and creating an environment where people feel safe and can report misconduct. IRC workers must adhere to the core values and principles outlined in IRC Way – Standards for Professional Conduct. These are Integrity, Service, Equality and Accountability. The IRC also operates and enforces a set of complementary institutional policies to protect clients and staff from harm and abuse through the Adult and Child Safeguarding policies, the Respect at Work and Harassment-free Workplace policies, the Anti-retaliation and Reporter Protection policy, which are complemented by the IRC Global Reporting guidelines. These commitments are accessible in English and in Ukrainian language via this link: https://rescue.box.com/v/irc-safeguarding-policies. 

Where misconduct is alleged, IRC follows a Zero-tolerance approach and takes all necessary actions and corrective measures. The IRC investigation unit comprises of experts and trained investigators that ensures professional survivor-centered investigations are conducted if allegations of safeguarding violations are reported through the safe and accessible reporting channels that IRC makes available to its staff, partners, and clients. IRC is also an active member of the Inter-Agency Working Group on Protection from Sexual Exploitation and Abuse (PSEA) set-up in Ukraine. 

Commitment to Gender, Equality, Diversity, and Inclusion: The IRC is committed to creating a diverse, inclusive, respectful, and safe work environment where all persons are treated fairly, with dignity and respect. The IRC expressly prohibits and will not tolerate discrimination, harassment, retaliation, or bullying of the IRC persons in any work setting. We aim to increase the representation of women, people who are from country and communities we serve, and people who identify as races and ethnicities that are under-represented in global power structures.

Gender Equality: IRC is committed to narrowing the gender gap in leadership positions. We offer benefits that provide an enabling environment for women to participate in our workforce including parental leave, gender-sensitive security protocols and other supportive benefits and allowances.

Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

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