Information Management Leader

Why USAA?

Let’s do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They’re what guides everything we do – from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

As a dedicated Information Management Leader, you will provide a critical role in ensuring that the USAA Chief Financial Office (CFO) adheres to USAA Data Governance policies and standards. The candidate will provide leadership to a high performing group of Information Analysts supporting 10+ information domains utilizing state-of-art technologies including Alation, BigEye and Snowflake.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in our Charlotte, NC location.

Relocation assistance is not available for this position.

What you’ll do:

• Assist IMA Director in ensuring that information management practices are integrated into appropriate business and technology processes in support of the Information Governance policy.
• Identify and influence opportunities for process improvements across all IMA responsibilities and processes across data spokes.
• Lead discussions with cross-functional teams on complex problems. Align best practices and tools based on business needs and driving the efficiency and effectiveness of the program.
• Influence or assist with prioritization of work based on criticality and risk
• Influence others across business areas and levels to implement and enhance information solutions.
• Responsible for the maintenance and validity of Information Asset Inventories.
• Champion and support delivery of information in accordance with Information Governance standards and data management practices.
• Lead the integration of Information Management practices into existing processes including ability to incorporate data management practices into new and emerging information technologies or complex situations.
• Lead Data Lineage collection and stitching to ensure complete end to end data flow of critical data.
• Lead the identification of and resolution of complex data quality concerns or issues.
• Assist Steward in the design of data quality rules, thresholds, and standard metrics of quality for data elements that support critical business processes in complex situations.
• Development of process enhancements to mitigate data quality risks including data quality plan development and overseeing the implementation of data quality controls.
• Define and oversee high risk data quality corrective action plans.
• Oversee compliance assessment process by reviewing and documenting failures from data quality compliance assessment checks.
• Lead the implementation of Data initiatives within their data spoke that help mitigate data risk and perform root cause analysis to identify areas for improvement.
• Influence others to implement and improve data quality practices.
• Develop Master and Reference Data processes to align with Enterprise Policies and Standards.
• Ensure quality and maintenance of master and reference data.
• Oversee compliance assessment process by identifying and escalating items that may be a risk to the corporation.
• Partner with IT and other Information Management resources to define and implement complex Access Management strategies in alignment with Information Governance policies.
• Lead Privacy initiatives through classification and analysis of sensitive data.
• Ensure compliance and remediation of sensitive data to ensure proper mitigation of inherent risk. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor’s Degree in Business or Science discipline; OR 4 years of related data and analytics or technical experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
• 8 years of experience in in an information management practice, business application function, or data delivery; OR If Advanced degree in a Business or Science discipline, 6 years of experience in data and analytics, technical, or business relevant function.
• Demonstrated expertise to develop and implement of Strategies or Processes related to Information Management in complex situations.
• Proven experience leading projects or programs in which you applied data management practices and tools to address data management risks and concerns during data lifecycle.
• Advanced SQL knowledge including SQL-based languages.
• Demonstrates the ability to lead efforts of analysis and resolution of problems or issues; identifies when and how to escalate problems to the appropriate level.
• Experience in synthesizing key information/data and research in order to recommend information management initiatives that meet business goals.
• Experience leading project teams or support teams to define, redefine, or continue management of data.
• Experience working in Agile Methodology.
• Demonstrated expert communication skills with the ability to deliver presentations to all levels of management including concise presentation of complex technical details.
• Indirect leadership of others to deliver results.
• Demonstrated information management expertise including experience coaching and mentoring others on information management practices.

What sets you apart:

• Excellent communication skills across individual contributors up to senior executives.
• Experience with Data Governance tools including Alation, BigEye and Snowflake or similar tools.
• Industry certifications such as DCAM, Certified Data Management Professional (CDMP) or equivalents
• US military experience through military service or a military spouse/domestic partner

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $109,130 – $208,580.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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