Information Management Officer (Global Support (GCRP) and (EM) Development)

Position Title: Information Management Officer (Global Support (GCRP) and (EM) Development)

Duty Station: Geneva, Switzerland

Classification: Professional Staff, Grade P2

Type of Appointment: Fixed term, one year with possibility of extension

Estimated Start Date: As soon as possible

Closing Date: 04 September 2024

Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.

IOM is committed to a diverse and inclusive work environment. Read more about diversity and inclusion at IOM at www.iom.int/diversity.

Applications are welcome from first- and second-tier candidates, particularly qualified female candidates as well as applications from the non-represented member countries of IOM. For all IOM vacancies, applications from qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process.

For the purpose of this vacancy, the following are considered first-tier candidates:

1. Internal candidates
2. Candidates from the following non-represented member states:

Antigua and Barbuda; Barbados; Comoros; Congo (the); Cook Islands; Guinea-Bissau; Holy See; Iceland; Kiribati; Lao People’s Democratic Republic (the); Latvia; Madagascar; Marshall Islands; Micronesia (Federated States of); Namibia; Nauru; Palau; Saint Kitts and Nevis; Samoa; Sao Tome and Principe; Solomon Islands; Suriname; The Bahamas; Tonga; Tuvalu; Vanuatu

Second tier candidates include:

All external candidates, except candidates from non-represented member states.

Context:

The Global Crisis Response Platform (GCRP) and the Emergency Manual (EM) are core institutional, public-facing systems/platforms managed by the Department of Humanitarian Response and Recovery (DHRR). The GCRP supports resource mobilization for IOM’s comprehensive response to crises, spanning the humanitarian-development-peace nexus, while contributing towards enhanced transparency and coherence. The Emergency Manual serves as IOM’s operational guide for IOM field operations in humanitarian contexts, with most resources available to external stakeholders as well.

DHRR Information Management Unit is committed to supporting field missions with better data management relevant to beneficiary registration, assistance tracking, camp/site management, appeals, regular situation reports and impact assessments, understanding community dynamics and supply chain and warehouse management, along with core IM systems outside DHRR. This is being done through the development of a global corporate Integrated Information Management and beneficiary tracking syste (IIMS).

Under the overall supervision of the Senior Information Management (IM) & Digitalization Coordinator and the direct supervision of the Information Management Officer (IMO) (System Development) at Headquarters, the IMO (GCRP and EM Development) will contribute to the technical development and maintenance of these two core systems, notably the GCRP and the EM, in close coordination with the Business Analyst and Knowledge Management Support Officer respectively.

Core Functions / Responsibilities:

1. Assist in managing phases of the software development and deployment lifecycle of GCRP and EM platforms from the business perspective, requirements gathering, analysis, design, development, testing, training, and rollout on an iterative and reflexive basis.
2. In close coordination with the Senior IM Coordinator and IMO (System development), check that relevant programmatic considerations are included in the design of the features in the system. Discuss and brainstorm with programme stakeholders across DHRR and other IOM departments and divisions to gather inputs required to design system functions, processes, and data collection tools.
3. Participate in determining platform requirements, including the planning of technical aspects of development and further enhancements that ensure requirements are consistent, complete, correct, and operationally defined.
4. Work to ensure appropriate linkages and interoperability with related initiatives and strategies, notably the DHRR IIMS, PRIMA, Business Transformation (BT), and the Migration Data Hub.
5. In close coordination with the Senior IM Coordinator and relevant stakeholders, act as a technical focal point and participate in the technical review of the translation platform providers and provide input to facilitate technical synergies between the systems.
6. Identify further opportunities for system development and improvements that maximizes its potential. Identify, coordinate, and support fundraising efforts as needed and as appropriate.
7. Ensure the implementation of IOM data protection standards, Corporate branding guidelines and good practices at all stages of systems development.
8. Participate in the review, planning and conceptualization of detailed design of the system in close conjunction with the revised and updated System/ Solution Architect.
9. Ensure the required performance of the developed databases and systems to prevent and minimize downtime or service interruptions, plan for systems (Software/Hardware) upgrades when necessary and ensure daily monitoring and adequate completion of databases and systems backups.
10. Coordinate change requests and enhancement implementation as well as application releases for the website portfolio.
11. Adhere to the version control system, build and release processes and coding standards.
12. Participate in design and code walk-through for review and incorporate feedback into design and code artifacts.
13. Perform unit and integration tests and resolve resulting issues/bugs.
14. Communicate development status, issues and risk factors to project team members.
15. Perform such other duties as may be assigned.

Required Qualifications and Experience:

Education

• Master’s degree in Computer Science, Engineering, Information Systems or other related fields from an accredited academic institution with two years of relevant professional experience; or,
• University degree in the above fields with four years of relevant professional experience.

Experience

• Experience in Drupal core architecture and custom module implementation;
• Experience in working with relational databases such MySQL and MS SQL; and,
• Experience with deployment and maintenance of website/application using Azure DevOps, Azure Services and Acquia Hosting.

Skills

• Expertise in Content management system (CMS) mainly Drupal 8 and above and any other related platforms;
• Knowledge of front-end development frameworks like HTML 5, SASS, LESS, CSS, JavaScript, Bootstrap, jQuery, AngularJS, Node Js, is a plus;
• Implementation of secure API and any other required system interface as per the overall system design;
• Install SSL certificate on the deployment website;
• Implementation of responsive design and development;
• Solid understanding of the concepts of user experience, user interface design principles and conceptual design;
• Consuming a public API over HTTP protocol to exchange secure information; and,
• Knowledge of industry-standard design tools such as Adobe Photoshop, Illustrator and Dreamweaver.

Languages

IOM’s official languages are English, French, and Spanish. All staff members are required to be fluent in one of the three languages.

For this position, fluency in English is required (oral and written). Working knowledge of another official UN language (Arabic, Chinese, French, Russian, and Spanish) is an advantage.

Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.

Notes

Accredited Universities are the ones listed in the UNESCO World Higher Education Database (https://whed.net/home.php).

Required Competencies:

Values – all IOM staff members must abide by and demonstrate these five values:

• Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
• Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
• Courage: Demonstrates willingness to take a stand on issues of importance.
• Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

Core Competencies – behavioural indicators level 2

• Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
• Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
• Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

IOM’s competency framework can be found at this link.

https://www.iom.int/sites/default/files/about-iom/iom_revised_competency_framework_external.pdf

Competencies will be assessed during a competency-based interview.

Other:

Internationally recruited professional staff are required to be mobile.

Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

This selection process may be used to staff similar positions in various duty stations. Recommended candidates endorsed by the Appointments and Postings Board will remain eligible to be appointed in a similar position for a period of 24 months.

The list of NMS countries above includes all IOM Member States which are non-represented in the Professional Category of staff members.

Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, and background verification and security clearances. Subject to certain exemptions, vaccination against COVID-19 will in principle be required for individuals hired on or after 15 November 2021. This will be verified as part of the medical clearance process.

Vacancies close at 23:59 local time Geneva, Switzerland on the respective closing date. No late applications will be accepted.