Information Management Officer, NOA, Temporary Appointment (364 days), Amman, Jordan country Office, #130971 (Jordanians only) – 2 posts

UNICEF works in over 190 countries and territories to save children’s lives, defend their rights, and help them fulfill their potential, from early childhood through adolescence.

At UNICEF, we are committed, passionate, and proud of what we do. Promoting the rights of every child is not just a job – it is a calling.

UNICEF is a place where careers are built: we offer our staff diverse opportunities for personal and professional development that will help them develop a fulfilling career while delivering on a rewarding mission. We pride ourselves on a culture that helps staff thrive, coupled with an attractive compensation and benefits package.

Visit our website to learn more about what we do at UNICEF.

For every child, Commitment

The Hashemite Kingdom of Jordan is a leader in the region for the rights of its children. Working closely with the Government of Jordan, civil society, the private sector, and communities, UNICEF Jordan Country Office aims to sustain results achieved for children to date, and strive to further improve policies, national institutions and programmes, for the well-being of every child in Jordan, in line with Jordan’s Vision 2025 and the National Human Resources Development Strategy (2016-2025) towards achieving the Sustainable Development Goals. Our programmes focus on improving the lives of the most vulnerable and disadvantaged children in the Kingdom, irrespective of their nationality, gender, religion, or background. Our main pillars include Child Protection; Education; Water, Sanitation & Hygiene; Adolescent and Youth Engagement, Health and Nutrition; Social Protection; and Operations.

How can you make a difference? 

Under the direct supervision of the Information Management Officer (NOB), and in close coordination with Makani program specialist, Hajati program officer; the Information Management Officers IMO are required to cover information management responsibilities, one for each programme area.

This Information Management Officer’s responsibility is to ensure sufficient resources (tools, technology, learning materials and human capacity related) for front line staff (Makani centers, cash transfer staff) and UNICEF’s implementing partners are available for timely data collection with high quality, and to effectively use it to support daily operations, program monitoring and reporting via the Bayanati MIS.

The Information Management officer will also support the future development and fine tuning of the Bayanati system to support a standardized approach of data collection, processing and analysis to other program areas and respond to emerging needs and priorities.

Under the direct supervision of the Social Protection-Information Management Officer, the Information Management Officer will work with the social protection team and be responsible for the following tasks:

Information system design and development:

• Provide support to program staff with finding data collection and data management solutions to support program design, implementation, and monitoring. Support defining required resources such as tools, technologies, technical expertise best suited for the program design and operating environment.
• Provide support to program staff in identifying and implementing data collection, management, and analysis solutions to support program design, implementation, and monitoring. This includes defining the tools, technologies, and technical expertise best suited for the program’s objectives and operating environment.
• Support in the setup and maintenance of a comprehensive management information system to collect and manage data required for day-to-day program operations, ensuring system usability and accessibility for relevant stakeholders.
• Support the review of current information systems and propose improvements to enhance data management efficiency and program adaptability.
• Assist in testing and maintaining key modules and new features in existing Information Management Systems to ensure reliable data processing and reporting.
• Ensure consistent data consolidation from diverse sources, harmonizing labels, flagging outliers, and performing routine data cleaning.

Data Quality Control and Analysis

• Collaborate with key IM and program staff, national counterparts, and implementing partners to assess the quality of existing data collection exercises, identifying gaps and barriers in data access and management.
• Ensure the timely collection of accurate data from various sources, adhering to program requirements, and performing quality checks to validate consistency and reliability.
• Perform data analysis on available datasets to produce statistical reports, visualizations, and other tools essential for service delivery, performance monitoring, and informed decision-making.
• Ensure adherence to data protection principles in the management and storage of all data.

Capacity building and technical support

• Assess information management capacity of UNICEF and UNICEF implementing partners in the field, identify and communicate gaps to relevant IM and program staff.
• Provide technical support and guidance to UNICEF and UNICEF implementing partner’s staff in the field, to collect, process and manage data. This includes providing trainings with guidance from senior officers and technical assistance to staff on in regard to usage of information systems and data management tools to facilitate and responding to user ad-hoc inquiries.
• Develop guidelines, SOP’s, documentation, learning materials, and provide trainings to UNICEF’s and UNICEF implementing partners’ data collection and data management Staff.
• Provide any other support as required by the supervisor.

Reporting and Visualization

• Generate regular and ad hoc reports, dashboards, and visualizations, meeting program and donor reporting needs and supporting evidence-based decision-making.
• Work with program and field staff to create automated reporting tools and dashboards to streamline data access and reporting.

Capacity Building and Training

• Conduct assessments of information management capacity among program and partner staff, identifying skill gaps and development needs.
• Provide technical support and guidance to program staff and implementing partner staff to facilitate effective data collection, processing, and management. This includes offering/supporting training and ongoing technical assistance on information system usage and data management tools under guidance where necessary.
• Develop guidelines, standard operating procedures (SOPs), and training materials, and conduct training sessions to strengthen data management competencies among personnel.

Program Information Management Support

• Develop and maintain resources such as user manuals and guidelines for data management.
• Support indicator mapping and data standardization efforts to ensure consistency across different program areas.
• Provide ongoing technical support and troubleshooting for data entry staff, ensuring timely and high-quality data availability in information systems.
• Produce monthly data sets and automated reports to support program progress monitoring and stakeholder reporting.

To qualify as an advocate for every child you will have…

Minimum requirements:

• Education:
• A university degree in one of the following fields is required: IT, computer science, CIS, MIS, Software engineering, or another relevant technical field.
• Work Experience:
• A minimum of 1 year of professional experience in information management with the UN, other humanitarian organizations or relevant organizations is required.
• Skills :
• Experience in designing and administrating relational databases, data analysis and data visualization is also required.
• Experience in social protection programming in middle income settings with protracted crisis is highly desired.
• Experience in social protection programme monitoring and evaluation is considered an asset.
• Language Requirements:
• Fluency in Arabic and English is required. Knowledge of another official UN language is an asset

For every Child, you demonstrate…

UNICEF’s Core Values of Care, Respect, Integrity, Trust and Accountability and Sustainability (CRITAS) underpin everything we do and how we do it. Get acquainted with Our Values Charter: UNICEF Values

The UNICEF competencies required for this post are…

(1) Builds and maintains partnerships

(2) Demonstrates self-awareness and ethical awareness

(3) Drive to achieve results for impact

(4) Innovates and embraces change

(5) Manages ambiguity and complexity

(6) Thinks and acts strategically

(7) Works collaboratively with others 

Familiarize yourself with our competency framework and its different levels.

UNICEF is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious or ethnic background, and persons with disabilities, to apply to become a part of the organization. To create a more inclusive workplace, UNICEF offers paid parental leave, breastfeeding breaks, and reasonable accommodation for persons with disabilities. UNICEF strongly encourages the use of flexible working arrangements. Click here to learn more about flexible work arrangements, well-being, and benefits.

According to the UN Convention on the Rights of Persons with Disabilities (UNCRPD), persons with disabilities include those who have long-term physical, mental, intellectual, or sensory impairments which, in interaction with various barriers, may hinder their full and effective participation in society on an equal basis with others. In its Disability Inclusion Policy and Strategy 2022-2030, UNICEF has committed to increase the number of employees with disabilities by 2030. At UNICEF, we provide reasonable accommodation for work-related support requirements of candidates and employees with disabilities. Also, UNICEF has launched a Global Accessibility Helpdesk to strengthen physical and digital accessibility. If you are an applicant with a disability who needs digital accessibility support in completing the online application, please submit your request through the accessibility email button on the UNICEF Careers webpage Accessibility jobs-near-me.org UNICEF.

UNICEF does not hire candidates who are married to children (persons under 18). UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities. UNICEF is committed to promote the protection and safeguarding of all children. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check, and selected candidates with disabilities may be requested to submit supporting documentation in relation to their disability confidentially.

UNICEF appointments are subject to medical clearance. Appointments may also be subject to inoculation (vaccination) requirements, including against SARS-CoV-2 (Covid). Should you be selected for a position with UNICEF, you either must be inoculated as required or receive a medical exemption from the relevant department of the UN. Otherwise, the selection will be canceled.

Remarks:

As per Article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity.

UNICEF’s active commitment to diversity and inclusion is critical to deliver the best results for children. For this position, eligible and suitable candidates are encouraged to apply.

Government employees who are considered for employment with UNICEF are normally required to resign from their government positions before taking up an assignment with UNICEF. UNICEF reserves the right to withdraw an offer of appointment, without compensation, if a visa or medical clearance is not obtained, or necessary inoculation requirements are not met, within a reasonable period for any reason. 

UNICEF does not charge a processing fee at any stage of its recruitment, selection, and hiring processes (i.e., application stage, interview stage, validation stage, or appointment and training). UNICEF will not ask for applicants’ bank account information.

All UNICEF positions are advertised, and only shortlisted candidates will be contacted and advance to the next stage of the selection process. An internal candidate performing at the level of the post in the relevant functional area, or an internal/external candidate in the corresponding Talent Group, may be selected, if suitable for the post, without assessment of other candidates.

Additional information about working for UNICEF can be found here.

Read Full Description