Information Management Team Lead

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

This job is responsible for providing subject matter expertise across an information management operations function, and supporting the manager in all aspects of day-to-day management of the team’s operations. Key responsibilities include employee training and coaching, addressing employee inquiries, escalations, approvals, and team supervision to ensure processes are executed correctly. Job expectations include escalating issues to the team manager when necessary, while maintaining a deep knowledge of all key functions supported.

Responsibilities:

• Performs moderately complex activities supporting the assignment, sourcing, gathering, furnishing and movement of financial and client information and data according to the established guidelines and procedures
• Coordinates and manages team workflow across various systems to ensure daily processes are completed accurately and deliverables are met
• Provides day-to-day training and coaching to team members while addressing employee inquiries and escalations
• Monitors team service levels, volume, performance metric reporting, escalating concerns where appropriate
• Conducts quality assurance reviews and provides routine supervisory manager approvals
• Researches complex operational and client requests, issues, and escalations to identify root cause and assist with remediation efforts and solutions
• Identifies and recommends opportunities for process improvement and risk mitigation to senior management

Skills:

• Attention to Detail
• Customer and Client Focus
• Oral Communications
• Account Management
• Adaptability
• Analytical Thinking
• Critical Thinking
• Written Communications
• Active Listening
• Collaboration
• Problem Solving
• Stakeholder Management

Business Description:

As part of Wealth Management Operations (WMO), Investment Information Management Organization, this position is an information Management Team Lead role within the Wealth Management Performance Operations group. This group is responsible for maintaining timely and accurate client performance returns for the branch office network. The team lead supports the performance measurement analysts with a wide variety of issues relating to domestic and international account performance and acts as a liaison between the team and business partners to ensure timely resolution of issues and/or support of new enhancements.

Skills:

• Resolves day-to-day problems and executes deliverables within the business unit.
• Applies knowledge of the end-to-end processes and ensures adherence to bank and regulatory policy and procedures when making decisions that impact various operations and product line.
• Manages team workload and provides oversight and direction to team.
• Evaluates efficiencies and identifies areas of improvement and growth to the overall process and implements process improvement opportunities.
• Maintains internal, operational, and financial controls and works within risk appetite of the business unit.
• Ensures all daily initiatives, deliverables, and events are completed timely and accurately.
• The Information Management Team Lead is responsible for assisting with executive level presentations, audit requests and inquiries, approving time tracking, reviewing and updating team templates and procedures, escalating issues, capacity planning, strategic initiatives, and able to meet deliverables within time constraints, especially during periods of high volume.
• The Information Management Team Lead assists with vendor management activities ensuring they are performed promptly.
• Instituting effective monitoring processes relative to quality assurance levels on tasks performed by external vendors and in-house performance analysts.
• Partnering with existing vendors to enhance current product offerings, providing oversight of risk issues and framework (vendor and LOB).
• Ability to work well with internal and external team partners.
• Able to lead a diverse team including during high volume periods.
• Adhering to record retention guidelines and standards
• Ensures templates are kept up to date and are working effectively.
• Ability to lead teammates and act as a strong role model within the team.
• Drives execution of complex financial and/or non-financial client transactions
• Thorough metric review and input prior to ORCIT reporting
• Performs quality assurance reviews, testing and training to ensures high performance accuracy of performance metrics and quality standards.
• Adhering to record retention guidelines and standards
• Supports risk management and audit processes, including identification of issues, development of mitigation strategies, and exam preparation.
• Reviews and updates procedures as needed to ensure they are accurate and up to date.
• Strong written and verbal communication skills
• Strict attention to detail and accuracy
• Must be available to work extended hours during periods of high volume.
• Excellent organization skills; ability to prioritize and handle multiple tasks independently
• Proficient PC skills, including Microsoft Excel and Outlook
• Prior experience in the financial industry and strong understanding of financial markets and investment assets, to include equity, fixed income, and alternative investment securities.
• Prior experience working with the review or reconciliation of transactional/security data for investment products (i.e. cost basis, pricing, corporate actions, etc.)
• Investment Performance Reporting Experience
• Process Efficiency
• Oral Communication
• Written Communication
• Critical Thinking
• Data Analysis
• Research
• Problem Solving
• Multitasking
• Collaborating
• Presentation Skills
• Risk Management
• Microsoft Excel
• Microsoft Outlook

Shift:

1st shift (United States of America)

Hours Per Week: 

40

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