Information Security Analyst, IT Asset Management

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With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let’s lead the way together.

As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology on #TeamAmex.

How will you make an impact in this role?

The Information Security Analyst, IT Asset Management position is responsible for operating the IT Asset Management (ITAM) control processes and assisting the asset owners in navigating ITAM solutions and processes. The Information Security Analyst will work with technology and business partners to ensure alignment understanding and ongoing communication on ITAM controls, compliance, and risk management. The main focus is on operating the controls and processes which will include analysis, investigation, and follow up to deliver activities within the control framework. Additional responsibilities include consulting with asset owners proactively or reactively to remove roadblocks, solve problems and provide support. The successful candidate will work individually and with teams on both structured and unstructured assignments.

Responsibilities may include, but not limited to, the following: 

• Operate ITAM daily activities related to control processes and governance including:
• Ensure all IT products are approved and registered appropriately in the IT Product Registry.
• Manage inventory and compliance of hardware and software assets throughout their lifecycle. Ensure IT asset product, lifecycle, and install data is accurate.
• Respond to requests and identified unauthorized products by investigating and managing through a defined workflow to result in a final product disposition of approved or not approved.
• Research and maintain product end of life information using various sources.
• Manage IT asset disposal or data erasure orders in compliance with regulations, standards, and data protection requirements.
• Perform data analysis to validate quality, derive measures and ensure compliance.
• Respond to requests from others including compliance and audit entities for specific IT Asset Management data information.
• Engage with asset owners to educate and assist them in navigating tools and processes to facilitate a compliant and robust IT asset inventory.
• Assist asset owners and organizations, as needed, in migrating non-compliant environments and processes to compliant environments to achieve targeted levels of information security, oversight, and controls.
• Perform and monitor activities against key performance measures to meet or exceed expectations.
• Partners with others to contribute to enhancements which ensure seamless, supportable capabilities are built for our customers while adhering to compliance and quality standards.
• Maintain and share best practices and contribute to knowledge repositories.
• Provide data analysis and documentation to support process and audit activities.
• Communicate the status of issues, preventative solutions and resolution to the team and leader with an emphasis on risk awareness.

Minimum Qualifications

The successful candidate for this position must be a proven initiative-taker with the ability to manage multiple priorities. In addition, the candidate must possess the following qualifications:

• Experience with one of the following: IT Asset Management, IT Product Registry and ServiceNow.
• Conducts systematic and rational analyses to identify the root cause of problems.
• Excellent skills in organizing and managing workload to ensure demands are met and targets are achieved.
• Experience in data and information analysis, utilizing various sources to make sound conclusions and decisions.
• Is clear when explaining ideas and concepts to others, communication is structured and easy to understand.
• Demonstrates analytical thinking and adaptive communication.
• Knows when to raise decisions and when to make on-the-spot decisions.
• Identifies ways to do things differently that will continuously improve the business.
• Embraces a customer-focused mindset.
• Able to challenge the status quo and drive creative ideas and solutions.
• Recognizes the importance of teamwork to achieve objectives.
• Adapts to change quickly and easily.

Preferred Qualifications

• Extensive Microsoft Excel experience
• Experience with SQL in a relational database environment a plus

Salary Range: $70,000.00 to $135,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

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