Information Systems Director

JOB DESCRIPTION:

Job Title: Director, Information Systems

Department: Operations

Reports to: Chief Operations Officer

Status: Full-time, Salary Exempt

Salary Level: I, salaried commensurate with experience

PURPOSE:

The Director, Information Systems (IS) will lead the organization’s technology strategy and oversee its global information systems, ensuring that technology aligns with and supports the mission and vision of the organization. This role is responsible for the management and integration of information systems across international offices, ensuring data integrity, cybersecurity, and system efficiency. As a key member of the leadership team, the IS Director will collaborate with multiple departments to optimize processes, improve communication, and support decision-making through effective use of technology.

Key Responsibilities:

1. Strategic Planning:
   1. Develop and implement a comprehensive IT strategy in line with organizational goals and growth plans.
   2. Collaborate with senior leadership to align technology initiatives with overall mission objectives.
   3. Evaluate emerging technologies to ensure the organization remains at the forefront of relevant innovations.
2. System Management and Optimization:
   1. Oversee the operation, maintenance, and upgrades of global information systems including donor databases, CRM, ERP systems, and communication platforms.
   2. Ensure the seamless integration of systems across different countries and regions.
   3. Ensure the scalability and adaptability of systems to meet the organization’s growing global needs.
3. Cybersecurity & Compliance:
   1. Develop and enforce IT security policies, ensuring that systems are protected from cyber threats.
   2. Ensure compliance with relevant data privacy laws (e.g., GDPR, CCPA, HIPAA, etc.) and standards.
   3. Manage cyber-insurance coverage and ensure compliance with policy requirements.
   4. Conduct regular risk assessments and implement disaster recovery and business continuity plans.
4. Leadership & Team Management:
   1. Provide strong leadership skills, including the ability to lead cross-functional teams
   2. Lead and mentor the IT team, providing direction, training, and development opportunities.
   3. Support continuous learning and stay updated with the latest technology trends for the IT function and team.
   4. Foster a collaborative, service-oriented culture within the IT department.
   5. Collaborate cross-functionally to address the technological needs of different departments (e.g., finance, HR, communications, disaster response teams).
5. Vendor & Budget Management:
   1. Manage relationships with external IT vendors, ensuring that services are delivered on time, within scope, and within budget.
   2. Develop and oversight the IS budget, ensuring cost-effective use of resources.
6. Global Collaboration:
   1. Work closely with international offices to ensure they are equipped with the necessary IT tools and infrastructure.
   2. Provide remote and in-person IT support for global staff, including troubleshooting and training as needed.
7. Innovation and Efficiency:
   1. Identify and implement process improvements using technology, increasing efficiency and driving cost savings across the organization.
   2. Lead the organization in digital transformation initiatives, improving data-driven decision-making and reporting.

KNOWLEDGE, SKILLS, ABILITIES REQUIRED:

• Bachelor’s degree in information systems, Computer Science, or a related field (master’s degree preferred).
• Minimum of 8-10 years of experience in IT management, with at least 3 years in a leadership role, managing teams.
• Experience working with a global, decentralized organization, preferably within the non-profit sector, and managing globally dispersed teams and IT functions.
• Holder of relevant certifications e.g., CISSP, PMP, ITIL, preferred.
• Thorough architectural expertise in the Microsoft ecosystem, including M365, Teams, SharePoint, Entra, Azure, and supporting development technologies.
• Strong understanding of donor databases, CRM systems, and ERP systems.
• Proven experience with cloud-based technologies, cybersecurity, and data privacy regulations.
• In-depth knowledge of global IT laws and regulations, including GDPR, HIPAA, CCPA, and other relevant international IT policies.
• Familiarity with the unique challenges of Christian non-profit organizations and a commitment to working in a faith-based environment.
• Excellent leadership, communication, and project management skills.
• Ability to work cross-culturally and support international teams.
• Strategic thinker with strong problem-solving skills and a hands-on approach.

Preferred Qualifications:

• Previous experience working in an international or mission-driven organization.
• Familiarity with digital transformation and automation technologies.
• Experience managing large-scale IT infrastructure projects.

Core Competencies:

The requirements listed below are representative of the knowledge, skill and/or ability required.

• Commitment to live out World Renew’s mission, vision and values.
• Active engagement in local Christian community and able to sign World Renew’s Statement of Faith.
• Demonstrated commitment to Christ and able to recognize this position as one that contributes to the work of His Kingdom.
• Committed to working towards gender equality, equity, and justice in all aspects of our programming, plans, policies, and organizational structure.
• Technical Expertise: Deep understanding of IT systems, cybersecurity, and data management.
• Global Perspective: Ability to navigate the complexities of a global organization, supporting diverse teams.
• Communication & Collaboration: Strong ability to communicate complex technical information to non-technical audiences.
• Problem-Solving: Skilled at identifying issues and implementing solutions that enhance organizational effectiveness.
• Performance metrics: committed to system uptime, user satisfaction, and cybersecurity incident response time, among other metrics to be developed.
• Demonstrated commitment to contribute to and promote a work and service environment (locally and in the communities that we serve) that values diversity, equity, inclusion, and belonging (DEIB), localization and decolonization.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift to 15 pounds at times.
• Candidates must possess the capacity and readiness to travel internationally for a minimum of 30% of the time, including to regions with limited resources and potential security risks.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Traditional office setting.
• In field work where conditions may include long travel, inconsistent access to resources, and potential security risks.
• Some work from home.

With World Renew’s commitment to Core Humanitarian Standard and Safeguarding responsibilities, as part of the recruitment process, a successful candidate can expect to go through a thorough background check.

World Renew is its own 501(c)(3) nonprofit organization and is governed by its U.S. and Canadian Boards of Directors.

Please note that the application deadline for this position will be April 1, 2025. We encourage all interested candidates to apply before this deadline as we move candidates through our hiring process on a continuous basis.