Information Systems, Manager – Knowledge Management

Davis Polk & Wardwell LLP (including its associated entities) is an elite global law firm with world-class practices across the board. Clients know they can rely on us for their most challenging legal and business matters. From offices in the world’s key financial centers and political capitals, our more than 1,000 lawyers collaborate seamlessly to deliver exceptional service, sophisticated advice and creative, practical solutions.

Job title

Information Systems, Manager – Knowledge Management

Location

New York

Department

Information Systems

Reports to

Rebecca Yeargan

Exempt/Non-Exempt

Exempt

Work Schedule

Monday through Friday, 9:30 am – 5:30 pm (overtime as required)

Position Summary

Davis Polk is looking for a manager for its Knowledge Management team who will report to the Director, Knowledge Management and will be at the forefront of (i) implementing projects designed to meet the knowledge management and legal technology needs of Davis Polk, (ii) developing and leveraging external vendor relationships to optimize and enhance value from third party technologies, and (iii) fostering a culture of knowledge sharing. This role will work collaboratively across departments to align the firm’s knowledge management strategy with overall business objectives. The ideal candidate brings a blend of legal and managerial skills, as well as an interest in legal technology, to help implement knowledge resources as a strategic asset.

Essentials Duties and Responsibilities

Typical responsibilities include, but are not limited to, the following:

Firm Engagement and KM Project Solutions

• Develop a thorough understanding of the firm’s practice areas to understand workflows and pain points.
• Collaborate with practice groups to identify, prioritize, and implement applications and technology solutions to enhance legal services.
• Coordinate with practice groups and practice support attorneys to ensure relevant knowledge is captured, organized, and displayed effectively (via the firm intranet, wiki or other databases).
• Evaluate whether practice needs require the firm to “buy” or “build” knowledge solutions.
• Design and implement pilots and collaborate with the Vendor Management Office to make purchasing decisions.
• Coordinate with practice groups and IT to schedule software updates and take the lead in testing and validating the success of these upgrades.
• Collaborate with Business Development, HR, Recruiting and other relevant departments to align the firm’s knowledge management strategy with other key business functions.
• Coordinate training and guidance to all attorneys and staff on the use of knowledge management systems and resources, as well as available legal technologies, and promote user adoption globally.
• Implement effective methods for tracking and evaluating the use and effectiveness of knowledge management resources.

Vendor Management

• Develop and maintain relationships with external vendors to ensure smooth knowledge flow and coordination with attorneys.
• Develop strategies to assess vendor capabilities, products, and services against organizational needs, ensuring that the confidentiality of client data is maintained throughout the process.
• Work closely with the Vendor Management Office to review contracts, negotiate terms, and finalize pricing, with ultimate responsibility for ensuring contracts meet organizational standards and objectives.
• Monitor vendor performance and escalate issues as necessary to ensure service levels and quality standards are met.
• Facilitate knowledge transfer from vendors to internal teams and stakeholders, ensuring seamless integration and understanding of new knowledge.

Knowledge Management Support

• Along with the Director, Knowledge Management, serve as a visible interface with practice groups and build working relationships with partners and associates.
• Participate in the evolution of knowledge management at Davis Polk, including the reimaging of the way that the firm stores, tracks and presents legal knowledge.
• Foster a culture of knowledge sharing and continuous learning among all firm employees.
• Stay current on the latest technologies and best practices in legal knowledge management, integrating applicable concepts as appropriate.
• Regularly communicate the value and successes of the firm’s knowledge management initiatives to stakeholders.

Qualifications / Position Requirements

• Capable of managing complex projects independently, with a clear understanding of when to make decisions autonomously and when to escalate matters to the Director, Knowledge Management.
• Strong analytical and problem-solving skills.
• Demonstrated ability to thoroughly review contracts, identifying and addressing key issues effectively.
• Strong knowledge of a law firm’s obligations regarding conflicts and confidentiality, ensuring compliance in all activities.
• Well-developed organizational skills and the ability to work independently, set priorities, and manage multiple tasks simultaneously.
• Excellent communication and interpersonal skills, with interest in working with attorneys and staff across all areas of the firm.
• Demonstrated leadership skills.
• Strong understanding of legal information and research resources and a willingness to engage with new technologies and developments in the legal knowledge management field.
• A proactive, strategic, and adaptable mindset.
• Flexibility in daily schedule for purposes of responding to attorney needs and requests and ability to work outside normal business hours as needed.

Education and/or Experience

• J.D. with a strong academic record is required
• Minimum 5 years of related professional experience

Compensation

The expected base salary for this position ranges from $225,000 – $250,000. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, anticipated assignment, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. Davis Polk offers a competitive salary and comprehensive benefits package.

To apply, please email a resume and cover letter.

Apply by email

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

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