Information Technology (IT) Service Management (ITSM) Systems Engineer

Job Description

Description

JOB DESCRIPTION:

SAIC openings for Information Technology (IT) Service Management (ITSM) Systems Engineers with experience within the ITIL domains of Service Strategy, Service Design, Service Transition, and Service Operation. A strong working understanding of ITSM practices, such as ITIL, CMMI, and SAFe is a must as candidates will be required to develop specific ITSM strategies, processes, governance, and communications plans used to direct the service delivery efforts of service delivery vendors.

US Citizenship required. Active Top Secret/Sensitive Compartmented Information (TS/SCI) clearance with Poly is required to start and must be maintained. 

RESPONSIBILITIES:

The successful candidate must be able to:

• Identify service delivery deficiencies and create new structures to mature service delivery offerings
• Analyze internal/external priorities, establish service objectives, align the services with customer desired outcomes, and prioritize multi-year investments
• Leverage strong oral and written communications skills to collect, document, track, and clearly communicate concise delivery observations on multiple, concurrent activities
• Oversee program increments (scrums) to ensure the customer’s priorities are understood, ordered, and delivered by servicer deliver vendors
• Provide assessments and Courses of Action (COA) recommendations in written and oral presentations to Program Office personnel that detail the intended/unintended effects of proposed changes
• Review service provider Contract Data Requirements Lists (CDRLs), Engineering Change Proposals (ECPs), and other contract management products to guide cost, schedule, and performance objectives
• Mentor other Program Office personnel on appropriate ITSM practice implementations

Qualifications

QUALIFICATIONS:

• Within a STEM field of study: Bachelor degree and nine (9) years or more experience; Masters and seven (7) years or more experience; PhD or JD and four (4) years or more experience
• Must be a US Citizen
• Must have an active TS/SCI security clearance with current polygraph
• Demonstrated knowledge of ITSM practices.
• Advanced ITIL v3, or 4 related certifications (ITIL Expert/Master, ITIL Strategic Leader, etc.) preferred.
• The ability to work proactively, independently, and/or as a member of a highly effective technical team in a fast-paced work environment while developing approaches.
• Strong communication skills, including ability to provide written and oral presentations to audiences from a diverse set of backgrounds.
• Demonstrated ability to establish and maintain effective working relationships with customers.
• Proficient with Microsoft Office Suite, Systems Engineering and other Program Management tools.
• Certified Program Management Professional (PMP) preferred.
• Scaled Agile Framework for enterprise (SAFe) preferred.

SAIC accepts applications on an ongoing basis and there is no deadline.

Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.

Overview

SAIC® is a premier Fortune 500® technology integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, civilian and intelligence markets includes secure high-end solutions in mission IT, enterprise IT, engineering services and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.

We are approximately 24,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.4 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.

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