Information Technology Management Information Technology Management

Department 00639 – VP for Research Job Summary

The Information Technology (IT) Manager provides strategic and hands-on leadership in the implementation, maintenance, and daily operations of IT systems across multiple departments. This role encompasses desktop support, remote meeting facilitation, hardware and software management, server and network administration, data security, etc. The IT Manager supervises a small team and/or interns, oversees enterprise security solutions, and leads the development of IT policies and procedures. The position is focused on delivering expert, user-friendly support and ensuring efficient resolution of technical issues through proactive help desk management.

About the VPR

The Vice President for Research (VPR) Office at the University of Utah is a dynamic hub for innovation and discovery. As an R1 institution recognized for very high research activity, the University of Utah leads groundbreaking research that impacts both local and global communities. The VPR Office collaborates with researchers, drives interdisciplinary initiatives, and fosters a culture of discovery.

Learn more about the great benefits of working for University of Utah: benefits.utah.edu

The department may choose to hire at any of the below job levels and associated pay rates based on their business need and budget.

Responsibilities

Direct/Manage/Supervise the implementation and maintenance of the overall IT platform/infrastructure. Oversee multiple areas within information technology, such as computer hardware, server software, networking, telecommunications, computer support, database analysis, data security, etc. Ensure the stability, integrity, and operation of all systems, and oversee the monitoring, maintaining, supporting, and optimizing of all network software, hardware, and operating systems. Monitor the organization’s operational requirements, research strategies and technology solutions, and build the most cost-effective and efficient system to achieve those goals. Oversee security solutions, including firewalls, antivirus, intrusion protection systems, disaster recovery, and back-up procedures. Lead the development of policies and procedures for computer systems operations and development. First-level manager. Manage the activities of supervisors and/or individual contributors. Responsible for hiring, firing, performance appraisals, and pay reviews. Broad knowledge of the field with demonstrated leadership skills.

IT Support & Operations

• Provide timely hardware, software, and general technical support to departments
• Manage the full IT employee lifecycle, including equipment purchasing, new employee onboarding, and employee offboarding.
• Administer and troubleshoot access to network printers and other peripherals.
• Maintain and update computer inventory data.

Help Desk Management

• Ensure all aspects of the IT support function are focused on providing superior, user-friendly, and expert service to employees.
• Take full ownership of support procedures related to identification, prioritization, and resolution of incidents, including the monitoring, tracking, and coordination of help desk functions.
• Proactively communicate statistics and metrics on help desk trends and needs, alerting others to recurring problems and patterns.
• Responsible for monitoring quality assurance for all support requests.
• Regularly evaluate the market for new technologies that can assist, improve, and automate support activities.

Data Security

• Deploy, manage, and maintain a robust cybersecurity toolset, including Microsoft Intune, Tanium, Microsoft Defender, Beyond Trust EPM & PWS, and Forcepoint DLP.
• Maintain server infrastructure and software.
• Maintain a fleet of clean loaner laptops for use during foreign travel.
• Provide consultations and data security reviews for faculty and staff.

Meeting, AV, and Telecommuting Support

• Provide technical support for in-person and hybrid meetings, managing audio-visual equipment and Zoom sessions.
• Create and host Zoom and Teams meetings for various committees.

Documentation & Collaboration

• Maintain comprehensive documentation for all IT resources and standard operating procedures.
• Participate in Central Campus UIT meetings, including IT Professionals, Mac Admins, and Cybersecurity meetings to stay informed on best practices and emerging technologies.
• Act as the front line and liaison between users and Central Campus UIT regarding email, storage, and other tickets

Team Leadership and Supervision

• Supervise and mentor limited number of staff and/or student interns, assigning projects and providing guidance to foster their professional growth.

Minimum Qualifications

EQUIVALENCY STATEMENT: 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor’s degree = 4 years of directly related work experience).

Manager, Information Technology Management : Requires a bachelor’s (or equivalency) + 6 years or a master’s (or equivalency) + 4 years of directly related work experience.

Preferences Additional Information

The University of Utah values candidates who have experience working in settings with students from diverse backgrounds and possess a strong commitment to improving access to higher education for historically underrepresented students.

Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities and protected veterans are encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action:

Director/ Title IX Coordinator

Office of Equal Opportunity and Affirmative Action (OEO/AA)

383 University Street, Level 1 OEO Suite

Salt Lake City, UT 84112

801-581-8365

oeo@utah.edu

Online reports may be submitted at oeo.utah.edu

For more information: https://www.utah.edu/nondiscrimination/

To inquire about this posting, email: employment@utah.edu or call 801-581-2300.

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.

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