Information Technology Program Manager in United States

Summary The Office of the Chief Information Officer (OCIO) is a customer service organization dedicated to providing information technology (IT) solutions and leadership to advance DOL’s mission. More information on the OCIO is available on our website and LinkedIn accounts. This position will serve as the Director of the Division of Client Engagement for the Office of the Chief Information Officer. This position is outside the bargaining unit. Responsibilities The selectee will report to an assigned DOL office location on a regular basis and be eligible for telework as determined by agency policy. This is not a remote position. Offices are located in Washington DC; Atlanta, GA; Boston, MA; New York City, NY; Dallas, TX; Philadelphia, PA; San Francisco, CA. For specific locations, please see: DOL offices. Advertised salary reflects the pay range for the above locations. Upon selection, the salary will be set in accordance with the selectee’s assigned duty location. Click here for Telework Position Information This is not a remote work position. The selectee will report to an assigned DOL office location on a regular basis and is eligible for participation in telework as determined by management in accordance with DOL policy. Major duties include but are not limited to: Leads, coordinates, communicates, integrates, and is accountable for the overall success of the Division of Client Engagement, ensuring alignment with critical priorities. Ensures work efforts achieve expected outcomes, including those in relevant strategic, life cycle management, and capital IT investment plans. Formalizes and introduces change management and continuous process improvement to subordinates. Delivers or ensures the delivery of outputs, products, and services associated with the business and technical processes for the program/organization. Develops short- and long-range goals and objectives that integrate organization and program objectives essential to OCIO operations. Establishes policies and procedures for the accomplishment of assigned program areas. Defines the technical IT products and deliverables for each operation function. Prepares and implements a program level Client Engagement management plan that aligns with organizational objectives and considers various stakeholders. Provides direction and management support in the assessment of information technology needs of agency programs. Ensures that OCIO works with agencies to identify possible applications of information technology. Reviews program requirements for similarities in terms of feasibility and cost effectiveness. Develops and disseminates strategic communications through multiple channels to clients to engage them in enterprise-wide change initiatives and training resources. Makes recommendations to agencies that leverage the agency’s current IT investments, assists in resolving conflicts between IT/application initiatives. Develops and recommends solutions for improvement or performance optimization including business process re-engineering. Requirements Conditions of Employment Qualifications You must meet the Basic Requirements and the Specialized Experience to qualify for Information Technology Program Manager, as described below. For GS-15: Applicants must have 52 weeks of specialized experience equivalent to at least the next lower grade level GS-14 in the Federal Service. Specialized Experience is the experience that equipped the applicant with the particular knowledge, skills, and abilities (KSA’s) to perform the duties of the position successfully, and that is typically in or related to the position to be filled. To be creditable, specialized experience must have been equivalent to at least the next lower grade level. Qualifying specialized experience for GS-15 includes: Experience in management or leadership roles applying management techniques, methods, theories, and principles for the accomplishment of all program objectives of a team with combined technical and administrative oversight. Experience applying a wide range of qualitative and quantitative methods for the assessment and improvement of the effectiveness of an Information Technology program. Experience coordinating stakeholder outreach efforts to ensure effective representation of an agency’s policies, programs, or interests. Experience with communication and facilitation skills while synthesizing complex technical information, findings, and recommendations to technical and nontechnical professionals, management at all levels, and others during meetings and presentations. In addition to the above, applicants must meet the Basic Requirement with the IT-related experience demonstrating each of the four competencies listed below: Attention to Detail – Is thorough when performing work and conscientious about attending to detail. Customer Service – Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication – Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving – Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Education Additional Information The mission of the Department of Labor (DOL) is to protect the welfare of workers and job seekers, improve working conditions, expand high-quality employment opportunities, and assure work-related benefits and rights for all workers. As such, the Department is committed to fostering a workplace and workforce that promote equal employment opportunity, reflects the diversity of the people we seek to serve, and models a culture of respect, equity, inclusion, and accessibility where every employee feels heard, supported, and empowered. Refer to these links for more information: GENERAL INFORMATION, REASONABLE ACCOMMODATION, ADDITIONAL DOCUMENTATION, FORMER FEDERAL EMPLOYEES As a condition of employment, all personnel must undergo a background investigation for access to DOL facilities, systems, information and/or classified materials before they can enter on duty: BACKGROUND INVESTIGATION You may not be aware, but in the regulations for agency ethics programs, there are requirements for supervisors. Section 2638.103 of Title 5 of the CFR states: Every supervisor in the executive branch has a heightened personal responsibility for advancing government ethics. It is imperative that supervisors serve as models of ethical behavior for subordinates. Supervisors have a responsibility to help ensure that subordinates are aware of their ethical obligations under the Standards of Conduct and that subordinates know how to contact agency ethics officials. Supervisors are also responsible for working with agency ethics officials to help resolve conflicts of interest and enforce government ethics laws and regulations, including those requiring certain employees to file financial disclosure reports. In addition, supervisors are responsible, when requested, for assisting agency ethics officials in evaluating potential conflicts of interest and identifying positions subject to financial disclosure requirements. Supervisory Financial Disclosure: This position is subject to the confidential financial disclosure requirements of the Ethics in Government Act of 1978 (P.L. 95-521). Therefore, if selected, you will be required to complete a Confidential Financial Disclosure Report (OGE Form 450) to determine if a conflict or an appearance of a conflict exists between your financial interest(s) and your prospective position with DOL. This information will be required annually. Based on agency needs, additional positions may be filled using this vacancy. The Department of Labor may use certain incentives and hiring flexibilities, currently offered by the Federal government to attract highly qualified candidates. Click here for Additional Information. The Fair Chance Act (FCA) prohibits Federal agencies from requesting an applicant’s criminal history information before the agency makes a conditional offer of employment. If you believe a DOL employee has violated your rights under the FCA, you may file a complaint of the alleged violation following our agency’s complaint process Guidelines for Reporting Violations of the Fair Chance Act. Note: The FCA does not apply to some positions specified under the Act, such as law enforcement or national security positions. All Department of Labor employees are subject to the provisions of the Drug-Free Workplace Program under Executive Order 12564 and Public Law 100-71.