Information Technology Project Manager

We are hiring! We are adding an IT Project Manager to the team! The incumbent, as a member of the Information Technology (IT), Contact Center Services (CCS), Program Management Office (PMO), manages an IT project and is the primary individual responsible for the development, modification, or enhancement of a specific IT products, services or systems, constrained by relationships among scope, resources, and time. The work involves an IRS-wide mission, in which incumbent defines, develops, and leads major national level projects which may include implementation of a new system or a major enhancement to an existing system.

This position is a Hybrid/ Partial telework. Preferred candidate must be local to Atlanta Metropolitan.

What you will do:

• Provide expert technical advice, guidance, and recommendations to management and other technical specialists on critical IT issues.
• Apply new developments; and make decisions or recommendations that significantly influence important IT projects/programs.
• Identifying of software requirements, understanding of designs, integration, testing, deployments, maintenance, configuration management, methodologies and processes, tools, and methods.
• Ability to understand data structures, algorithms, prototyping, architecture, program design and implementation, systems analysis and design, system software, and database management.
• Will provide leadership, teambuilding, decision making, problem solving, and organizing and maintaining of information in information management systems.
• Compiles project data and reports on status of key projects to management.
• Consult with management and customers regarding product feasibility and viability of network infrastructure plans and designs and includes emerging technology and product supportability into design and implementation.
• Provide team with data analysis for provisioning orders in bulk to multiple network service providers using Excel and MS Access, some billing reconciliation issues.
• Serve as liaison between network and IT engineers, development team and customer management.
• Provide advanced support for the diagnosis and resolution of complex problems to ensure minimal disruption of ission-critical systems and applications.
• Manage large scale IT tech refreshes.
• Resolves all issues and action items
• Ensure that projects are completed on-time
• Develop advanced technological ideas and guides their development into a final product.
• Serve as organization spokesperson on advanced projects and/or programs.
• Create detailed project plans, schedules, risk logs, issue logs, communication plans, change control processes, schedule and lead meetings, escalate issues, and others

Required Qualifications:

• Bachelor’s degree and 8 years of experience. Additional 4 years of experience maybe accepted in lieu a degree.
• Strong project/program management skills on an IT or network infrastructure team
• Experience with large infrastructure projects
• Experience with Power BI
• Familiarity with agile and waterfall project methodologies
• Experience with enterprise-wide implementations
• Experience holding people accountable in a matrix organizational environment
• Familiarity with SharePoint
• Experience or understanding of Project management principles.
• Ability to communicate complex technical requirements to non-technical personnel.
• Experience with briefings creation and presentation to senior management officials on complex/controversial issues.
• Understanding of IT principles, concepts, methods, standards, and practices sufficient to accomplish assignments such as: develop and interpret policies, procedures, and strategies governing the planning and delivery of services throughout IRS.
• Ability to obtain and maintain an IRS MBI Clearance
• Must be a U.S. Citizen or Green Card Holder (Must have 3 years of US residency on the Green card)

Preferred Qualifications:

Background in one or more systems/solutions:

• Cisco Unified Contact Center Enterprise
• Cloud Solution,
• Natural Language Understanding (NLU)
• Interactive Voice Response (IVR)
• eGain Solve
• Microsoft Nuance
• Data Analytics
• Ribbon Analytics
• Contact Recording/Contact Analytics

Benefits:

At Peraton, our benefits are designed to help keep you at your best beyond the work you do with us daily. We’re fully committed to the growth of our employees. From fully comprehensive medical plans to tuition reimbursement, tuition assistance, and fertility treatment, we are there to support you all the way.

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Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can’t be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we’re keeping people around the world safe and secure.

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