Information Technology Service Management (ITSM) Consultant

Overview

Our State Government Practice Group (SGPG) is seeking an experienced Information Technology Service Management (ITSM) Consultant to assist a current state government client on a potential IT services/operations modernization project. You should have experience leveraging and institutionalizing IT governance, management, services, and operational best practices and frameworks (e.g., ITIL, COBIT, SFIA, NIST, TOGAF, CIS, CMMI, ISO, SAFe, and PMI) to help our client optimize their operations in a rigorous and comprehensive manner. The candidate filling this position can be located remotely, anywhere in the United States, or can be located in any one of our physical offices. However, please note that our current client is located in Phoenix, AZ (i.e., MST time zone).

You will support our current state government client by applying your knowledge and experience in IT governance, management, services, and operations by collaboratively implementing a multiyear IT services/operational maturity plan, in conjunction with an ongoing (separate, but related) ITSM system implementation project.

In addition to the above, you will assist future state government clients with:

• Assessing their current and desired IT governance and management maturity and developing/implementing multiyear plans to incrementally close their maturity gaps.
• Conducting organizational assessments (including assessing staffing structure/models and processes) and providing detailed recommendations for improvement, including implementation plans/roadmaps.

You will bring a mix of exceptional organizational and self-management qualities, strong leadership capabilities, ability to grow and sustain a team, effective written and verbal communication skills, and a willingness to travel.

Travel expectation: Approximately 50% travel to client site is anticipated to support the potential project for the current client, as well as to client sites for future projects.

Responsibilities

As an ITSM Consultant for our current and future state government IT department client projects, you will:

• Lead and support the delivery of services to clients on time, within scope, and within budget, including assigning and managing staff and creating work product.
• Serve as project manager and/or lead on client projects across the country, supporting client work and deepening team knowledge.
• Develop project deliverables for clients.
• Communicate project and delivery status to our clients, team members, and other stakeholders, including the facilitation of client meetings.
• Work with BerryDunn contractors to ensure their proper delivery of project deliverables.

As an SGPG team member, you will:

• In partnership with our internal team, support business development and opportunity management activities to respond to state government IT department opportunities.
• Participate in marketing and business development activities, including writing blog posts and participating in prospective client business development meetings.

Qualifications

• Five or more years’ experience leading or consulting on IT operations using IT governance, management, services, and operational best practices and frameworks (including ITIL and/or COBIT) to help IT entities/departments optimize their operations in a rigorous and comprehensive manner.
• Knowledge of all ITIL management practices and experience.
• ISACA (i.e., COBIT, CISA, CISM, CRISC, CGEIT), DevOps, ITIL, BRM Institute, and PMI/Scrum/Agile certifications (a plus, but not required)
• Experience facilitating meetings and public speaking with large groups in person as well as in a virtual environment.
• Ability to balance multiple assignments and achieve quality results in a timely manner.
• Willingness to work in a small team setting, often developing deliverables for managerial review on your own.
• Demonstrated critical thinking and logical reasoning skills.
• Ability to build and sustain positive working relationships with diverse teams across multiple time zones.
• Ability to draft client-facing reports/communications in a professional/constructive manner.

Compensation Details

The base salary range targeted for this role is $125,000–$150,000. This salary range represents BerryDunn’s good faith and reasonable estimate of the range of possible compensation at the time of posting. If an applicant possesses experience, education, or other qualifications in excess of the minimum requirements for this posting, that applicant is encouraged to apply, and a final salary range may then be based on those additional qualifications; compensation decisions are dependent on the facts and circumstances of each case. The salary of the finalist selected for this role will be based on a variety of factors, including but not limited to, years of experience, depth of experience, seniority, merit, education, training, amount of travel, and other relevant business considerations.

BerryDunn Benefits & Culture

Our people are what make BerryDunn special, and in return we strive to support our employees and help them thrive. Eligible employees have access to benefits that go beyond what’s expected to support their physical, mental, career, social, and financial well-being. Visit our website for a complete list of benefits and a look into our culture: Experience BerryDunn.

About BerryDunn

BerryDunn is a leading national professional services firm providing assurance, tax, and consulting services to businesses, nonprofits, and government agencies throughout the US and its territories. Since 1974, we have been a client-centered, people-first firm with a mission to empower the meaningful growth of our people, clients, and communities. Led by CEO Sarah Belliveau, the firm has been recognized for its efforts in creating a diverse and inclusive workplace culture, and for its focus on learning, development, and well-being. Learn more at berrydunn.com.

We will ensure that individuals are provided reasonable accommodation to participate in the job application or interview process, or perform essential job functions. Please contact careers@berrydunn.com to request an accommodation.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

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